HH Gregg Appliances

May 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns.I apologize for any...

inconvenience she may have experienced. We regret that we are unable to honor her request. As indicated in the Legal Notice on our website, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice and in some cases, after an order is placed. Our records indicate that the order was canceled.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They have not been out to my house to determine what is wrong with my unit. I have requested for a repair tech and they are yet to provide me with a tech. No one has determined what the issue is. For all we know it is the seal given the fact the items in the freezer continue to thaw on their own. It appears HH Gregg is claiming they have made an attempt to respond to me. They have not. I have not had one clear conversation with their company and no repair person has been sent to my house. I personally had whirlpool at my house and they wouldn't touch my refrigerator because they claim HH Gregg is impossible to work with and would not contract repairs with them. My complaint is very valid! 
Regards,
[redacted]

December 5, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about his online purchase.We...

apologize for any inconvenience Mr. [redacted] encountered. We regret to inform that we are unable to fulfill his purchase due to the fact that the order has been cancelled and refunded. The funds should reflect on his account within 7 to 14 business days from 11/27/16.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

January 6, 2016RE: [redacted] Dear [redacted]I have received your letter regarding [redacted]’ concerns about her financing.I apologize for any inconvenience [redacted] experienced. The offer to which she referred applied to...

purchases made on an hhgregg card. Since her order was arranged through Tidewater Finance, the offer would not have applied. If she has any questions about her account, Tidewater can be reached at (800) 535-4087. We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Manager

December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for...

any inconvenience Mr. [redacted] has experienced. His feedback is very important to us and has been forwarded to the appropriate personnel to address. Our records indicate that the order was cancelled and refunded on 12/08/16. The funds may take up to 7 business days to be reflected on his account. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Dear Ms. [redacted]:
New Roman", serif; letter-spacing: -0.15pt;">  I have received your letter regarding [redacted]’s concern about the holiday sales. I apologize for any frustration Mr. [redacted] has experienced.   As a company hhgregg reserves the right to cancel or modify due to any error or other appropriate reason, at anytime. At times we do have AD errors with retractions and for this we apologize. Our sale disclaimers qualify what pricing is available for certain products. I regret we are unable to honor Mr. [redacted]’s request to provide Black Friday pricing.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

December 12, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] customer service...

issue.
Our records indicate Ms. [redacted] purchase was shipped out on 12/06/16 through FedEx. Based on the tracking information [redacted] Ms. [redacted] received her package on 12/08/16.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

November 15, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her refrigerator.We apologize for any...

inconvenience Ms. [redacted] encountered. Warrantech has been contacted on the customer’s behalf and they advised that Ms. [redacted] has a service call scheduled for 11/25/16 with ** [redacted] Service. If Ms. [redacted] needs further details, Warrantech can be reached at (877) 456-9643. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

March 6, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his loveseat.We regret his continued disappointment. He may have the option to request that an alternate service provider evaluate the loveseat. However, if the technician is unable to locate a defect, Mr. [redacted] may be responsible for the cost of the service call. Our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to respond to the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

March 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

microwave and the range.I apologize for any inconvenience Ms. [redacted] experienced. We were unable to locate a record of the purchase with the information she provided.Given the length of time that has passed since the date she indicated the appliances were purchased, we are unable to authorize a return or an exchange. The return period is 30 days from the date of purchase.Most appliances come with a one-year parts and labor manufacturer’s warranty. It is my understanding that if a factory-authorized technician determines that an appliance cannot be repaired due to a manufacturer defect during the manufacturer warranty period, the manufacturer may evaluate the service history for a possible replacement.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

January 15, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her...

order.I apologize for any inconvenience Ms. [redacted] experienced. I have shared her comments with the store management. According to our records, she picked up a monitor on 1/10.We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

June 15, 2016Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] 
I have received your letter regarding [redacted] concerns about her refrigerator.I apologize for any inconvenience...

[redacted] experienced. Our representative contacted the service plan administrator. It is our understanding that the parts were received and a repair has been scheduled. If [redacted] has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In addition to the store credit already offered to us, we're asking for enough store credit to purchase a 3-year warranty on the next washing machine we buy from HHGregg. My family will have to eat the tax/installation/delivery fees required to purchase from your company, but the only way we come away from this whole experience with a clean taste in our mouths is if HHGregg (or their warranty company) goes the distance and does what is right. We bought five years of protection from you, and when the product you carried in your stores, sold to countless customers, and put your reputation on broke too many times, you cut our service plan off at the knees after only 2.5 years…without refunding a dime of the unused portion of the plan.Please understand that to me and my family, you are one company (you and your warranty company). We don't care who has the authority to do what. Someone needs to step up and make this right. Your previous response is callous, insincere, and unhelpful. 
Awaiting Your Response,
[redacted]

I purchased a oven on Nov. 18th, 2016. It was delivered on 11-23, on 11-24 whiler cooking for Thanksgiving, I attempted to open the top oven door and my door shattered glass everywhere. There after I have been insulted by the appliance manager JP, as he identified himself and lied to by the general manager Shawnta Y[redacted]. Every time I call, they put me on hold for extensive long periods to tell me she is on lunch, etc.
I'm 100% totally dissatisfied with my experience with hhgregg in Ford City.

June 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns about his purchase.We regret his continued disappointment. We were informed that a representative from the delivery contractor attempted to contact Mr. [redacted] on 6/4. If he still needs assistance, we request that he call Claims Specialist Michael [redacted] at (954) 990-4366.We appreciate having the opportunity to answer the complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

Here is the response for [redacted] complaint.

I have received your recent letter regarding [redacted]l's concerns about his purchase.
12.15pt 0in 0pt">I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to offer the 5% discount because the offer was for purchases made using an hhgregg card. Our records indicate that Mr. [redacted] did not pay for the order using an hhgregg card.
Regarding the rebate offer, it is our understanding that the rebate processing company has received and validated his rebate submission. They have informed us that the rebates may take up to 2-3 months to be sent to customers. If Mr. [redacted] has any questions, the rebate processing company can be reached at (866) 578-0117.
We appreciate having the opportunity to respond to Mr. [redacted]'s complaint.
Sincerely,
James T. M[redacted]

January 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her tablets.I...

apologize for any inconvenience Ms. [redacted] experienced. We were unable to locate a record of the purchase to which she referred. The Proscan tablets likely came with a manufacturer’s warranty. If she needs assistance with arranging repair, we recommend that she contact Proscan at (800) 968-9853.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Just to note, we means me, grandmother / gma and maybe gpa.
Ordered an LG refrigerator from HH Gregg on 11/26/2016. Signed up for a store credit card since I didn't have 3000 bucks just lying around. So, got approved for the card and bought and paid for the fridge. Happy, thinking we were getting the fridge but I was wrong. So the first delivery date on December 2nd if I remember correctly comes, but they can't get the fridge through the door due to our security door. I cant take it off so we were told to redo the delivery for another day with the advice from the delivery guys. Fridge was basically at our door that day. Also to add, we got the email to confirm the address and then another email to
That same day, we go to the HH Gregg location where we ordered the fridge, asked the sales associate we had been working with for this and an oven, if he could change the date and to add a water line installation for 99.00 which was fine. We try to get the date changed in store but cannot do it. Sales associate tries to call the warehouse where our fridge was sent back to. This would be somewhat of a precursor to what happens on the next delivery date.
We leave the store, but beforehand, we tell the sales associate the date we want to change the fridge delivery to. He says OK, he will try to change it to the 8th of December and will call. He calls a couple days later, saying that he couldn't get us the 8th but got us the 13th for a delivery date so we take it. We get another email the day before confirming the address, but this time no email with a 4 hour window. Thinking that is weird, my grandmother calls the warehouse on the 13th, grandfather removes security door.
When she calls the warehouse, can't reach anyone. She calls again and is able to reach someone. The rep at the warehouse says that no delivery was set for today for our fridge and recommends calling the store. She gets transferred to the store and the sales associate says give him an hour, he will look into it by calling the warehouse.....which she had just done. My gma did ask for the associate we had been working with but he wasn't in yet. I tell her to cancel the order.
A little white later, gma gets a call from who we think was a manager at the warehouse. She informs us she received an email while inquiring about the fridge that the only fridge they had was damaged. We never found out what happened to fridge that was on our front door basically a few weeks ago. We also never received a letter or formal apology from HH Gregg. They are out of a 3000 sale which was refunded to me, on the store card.
Gma also had to call the company used for the water line installation and cancel that. The rep for that company actually was apologetic way more than HH Gregg was. I'm waiting on the 99.00 to be put back on the card now. Here is the kicker. I now had a credit hit for a card for a store I most likely will never use again due to this experience. I can't use the card at any other store or anything, and of course even if I cancel the card my credit score will be affected, so not sure what to really do now.

September 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his...

refrigerator.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that the service plan administrator authorized a store credit for the replacement of the refrigerator.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb