HH Gregg Appliances

September 1, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the rebate.We regret his continued disappointment. However, we stand by our previous response. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

July 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]s concerns about her delivery.I...

apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a delivery team visited her home to resolve her issue. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
January 10, 2017
Dear HH Gregg Representative:
I have received your response and I am still requesting a refund due to the fact that your company needs to accept accountability for the damage done to the tv.  Your store representative did not check the item before it left the store and I can assure you it was not damaged on my part.  I returned the tv to my local store as instructed by your representative from the store in Woodbridge, VA.  You need to contact your manager at the West Broad Street, Richmond, VA store for an explanation as to why he would not accept my return.  I left the tv at the West Broad Street, Richmond, VA store in good faith that a refund would be issued.  
 
I should not be expected to pay for an item that was damaged and has been returned to you.  I will not be picking up the item or a replacement as I wish no further dealings with your organization.  The only option if you will not issue a refund at this point is to contact an attorney and file for small claims court.  I do not understand how I can be expected to pay for a damaged item I do not have in my possession.  
 
I ask that as in good faith customer service since the tv was returned as I was instructed that you issue a full refund so that this can be resolved in a reasonable manner.
Regards,
[redacted]

May 27, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his request for...

repair.I apologize for any inconvenience Mr. [redacted] experienced. According to our records, he purchased a major component service plan, which covers the motor only.It is our understanding that when he informed the servicer that he had a service plan, he was referred back to Warrantech to get approval for the repair. However, since his service plan only covers the motor and the issue was not yet diagnosed, Warrantech could not authorize coverage for the service call.Mr. [redacted] would need to schedule an out-of-warranty service call with the servicer. If they determine that the motor is defective, Mr. [redacted] would then be eligible for a reimbursement of the cost of the replacement part. He would be responsible for any other repair charges. If he has any questions, the service plan administrator can be reached at (877) 456-9643.If he would like assistance with scheduling a service call, A&E Factory Service can be reached at (800) 905-9505. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They did call me and said the reason that they had failed to resolve repair issue is because I had not responded to them. This is not true. I have each email and voicemail they sent me telling me they were working on it.  They have now started the claim all over again with different repair co coming out next week to see what part I need and then order it.  Of course this much was previously done in august. I won't accept their response until my fridge is actually fixed. I appreciate your assistance as I dont  believe hhgregg would've done anything but for your intervention. 
Regards,
[redacted]

March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] 
Dear [redacted]
I have received your letter regarding [redacted] concerns about her...

repair.I apologize for any inconvenience [redacted] is experiencing. We regret that we are unable to authorize an exchange.Our representative contacted the service plan administrator and was informed that they are processing a reimbursement for the repair. If she has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

October 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns...

about his dryer.I apologize for any inconvenience Mr. [redacted] is experiencing with the repair. It is our understanding that a representative called to inform him that the repair was assigned to a new service provider and a service call is scheduled for 11/1. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

May 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s claim of damage.I...

apologize for any frustration Mr. [redacted] experienced. We forwarded his claim of damage to the appropriate personnel. It is our understanding that a representative should contact him within the next 15 business days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

July 18, 2016
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[redacted]    
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
 
RE: [redacted] (#[redacted])
 
Dear Ms. [redacted]:
 
I have received your letter regarding [redacted]’s concerns about  her purchase.
 
I apologize for any frustration Ms. [redacted] experienced.  It is my understanding that the general manager, John R[redacted], has agreed to reach out to Ms. [redacted] to address her concerns.  John can be reached at 864-329-9025.
 
We appreciate having the opportunity to answer the complaint.
 
Sincerely,
 
 
Jennifer B[redacted]
Executive Team

September 18, 2014
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
 
RE: [redacted]
 
Dear Ms. [redacted]:
 
I have received your follow-up letter regarding [redacted] complaint.
 
We regret his continued disappointment. It is our understanding that the delivery contractor is working to resolve his concerns. Our records indicate that the store personnel processed a $300 price adjustment. If he has not yet received the refund, he should do so within the next 30 days. 
 
We appreciate having the opportunity to answer Mr. [redacted] complaint. 
 
Sincerely,
 
 
[redacted]
Director, Service Operations
[redacted]

October 14, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns...

about his television.I apologize for any inconvenience Mr. [redacted] experienced. We want customers to be happy with the products they purchase from our stores. Our records indicate that a store credit was issued and he purchased a replacement television.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

April 13, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his refrigerator.We regret his continued disappointment. However, we stand by our previous response. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to respond to the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

December 20, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ purchase.We apologize for any inconvenience Mr....

[redacted] encountered. Our records indicate that the order was fulfilled. We hope the delivery and installation process went smoothly. We hope Mr. [redacted]’ enjoys his purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

October 30, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#...

1[redacted]) 
Dear Ms. [redacted]:
I have received your letter regarding [redacted] concerns about the computer.
I apologize for any inconvenience Ms. [redacted] experienced. However, we are unable to honor her request for a replacement computer. Our representatives are not authorized to approve replacements for products covered by Warrantech service plans. If she has any questions about the repair or the terms of the service plan, the administrator can be reached at (877) 456-9643.
We appreciate having the opportunity to answer Ms. [redacted]s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

November 7, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] Customer service...

issue.
We apologize for the inconvenience [redacted] is experiencing. Based on the purchase date, [redacted] is currently under a manufacture warranty and is required to report all issues outside of 30days to Samsung. The contact number to Samsung is 800-726-7864.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Customer Relations Department

April 13, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his refrigerator.We regret his continued disappointment. However, we are unable to offer a refund for the service plan. If he has any questions about the coverage or if the refrigerator stops functioning, we recommend that he contact the service plan administrator at (877) 456-9643 for further assistance.We appreciate having the opportunity to answer the complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

On July 1, 2016 I received an appliance I ordered the week before. At the time of my order I specifically asked the sales person if I would be receiving a user manual. I was assured---"of course". When the truck arrived with my appliance there was no user guide. The truck driver stated it must have been left behind and to please call the HHGreg store in Bradenton. When I did I was told there was no "user manual". I assured the employee that there was since both the sales person and driver told me there was. The employee said "maybe there is, however, we do not send user manuals through the mail" I questioned the logic and requested to talk to the store manager. Mike the manager assured me a user manual would be sent out the following day. One week later, after not receiving the manual, I called back to the store and talked to a very helpful employee named "Blase?" He took my information and assured me that he would personally contact the manager to make sure the user manual would be sent. I have yet to receive the manual---but still have hopes. One thing for sure---I am not going away. If necessary I will attempt to contact the upper management for a solution to my problem. As far as the product itself and the delivery I am very satisfied. However, I cannot imagine why HHGreg is making such a big deal over a user manual???? By the way---the appliance has a sign on it saying---be sure to read your manual before safely using this appliance!!! LOL

December 6, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We...

apologize for any inconvenience Ms. [redacted] encountered. We regret to inform that model 43UH6030 was a door buster. Our door busters were excluded from all our promotions. Below is the disclaimer, if needed. - Use promotion code BLACKFRIDAY to save an extra 15% off purchases $299 and up. Exclusions: discount taken from the lowest ticketed price. Promotion code must be entered at time of purchase to receive the discount. Limit 1 promotion code per customer, per visit. Prior purchases excluded. Any discount, coupon, or other promotional offer applied at time of purchase will reduce your purchase amount and may result in not satisfying the minimum qualifying purchase amount for special financing. Expires November 26, 2016 at 11:59 pm EST. Valid online and in store. Excludes doorbusters, special buy models, clearance, delivery, installation, install kits, shipping, premium service plans, gift cards, computers, tablets, video game systems, streaming devices, Amazon, Vizio, Bose, Dyson, select Samsung, Sony and LG TV models (UPP), Tempur-Pedic, Serta iComfort and Serta iSeries and other manufacturers that prohibit discounting on unilateral price policy (UPP) products. Electrolux brands, GE Brands, Bosch, LG & Samsung appliances are limited to 10% off (except where shown). Amana, KitchenAid, Maytag & Whirpool brands are limited to the price & savings shown. We reserve the right to limit quantities.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

July 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the store...

credit.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that she received store credit for the price of the original microwave. We regret that we are unable to offer any additional store credit. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb