HH Gregg Appliances

February 13, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

elliptical.I apologize for any inconvenience Ms. [redacted] experienced. We regret that given the length of time that has passed since the purchase, we are unable to authorize a refund.Our representative contacted the service plan administrator and was informed that they canceled the coverage and processed a refund of the service plan. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  This is totally unacceptable. They did not provide me the opportunity to inspect the television. I had no idea or was I told why they opened the box. The stock clerk is the only one that opened it and removed it 1/3 of the way out. No other store (ex Best Buy, Wal- Mart, K-Mart, or Sears opens a factory sealed box.)  That really makes me wonder what they were trying to hide. I don't understand how a company could come up with an excuse like that.
Regards,
[redacted]

June 12, 2015[redacted]
[redacted]RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about his range.I...

apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a return or an exchange for the range. He indicated that he has received the parts for the range. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service Operations[redacted]

November 30, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s...

concerns about the furniture.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our personnel did not deliver the furniture and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,    I called 317 705 8654  and left msg but no reply
[redacted]

January 7, 2017
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] delivery...

issue.
We apologize for any inconvenience and frustration this may have caused Ms. [redacted] in the delay of her delivery. Based on the information Ms. [redacted] is currently only missing one appliance which is the microwave and it has been ordered and expected to come in soon. If Ms. [redacted] is wishing a cancel the order on the microwave she is required to contact the purchase location and a refund will be issued.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

October 30, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])...

 
Dear Ms. [redacted]
We have received your letter regarding [redacted] concerns.
I apologize for any inconvenience and frustration. However, we are unable to offer the compensation he requested.
A representative from the delivery center should contact him within the next few business days to schedule a date for a delivery team to address the issues with the refrigerator. If he does not receive a call in a timely manner, we request that he contact [redacted] at (800) 944-[redacted].
We appreciate having the opportunity to answer Mr. [redacted]’s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

I purchased an extended warranty with my refrigerator. I paid for the extended warranty the day I bought my refrigerator. Now my appliance is making a terrible noise when you dispense water. I called for repair and was asked to wait four weeks for someone to come out to look at my refrigerator and asked if this was ok. I said no, that is not ok to wait four weeks because you did not wait four weeks for the money on the extended warranty or refrigerator. I was told that I would be contacted within four hours by A & E Factory repair to set up an appointment. I have been two weeks trying to get someone out to take a look at my appliance without success. I feel this is bad business and very unsatisfactory service on HH Gregg and A & E Factory repairs part. I do not have a complaint with the actual HH Gregg store where I purchased my refrigerator nor with the employees there.

I have received your follow-up letter regarding [redacted] concerns about his washer.
I apologize for any inconvenience Mr. [redacted] experienced. Our representative contacted the service plan administrator and was informed that they have one repair on file from June of 2013 but no current service requests.
We recommend that Mr. [redacted] contact NEW at (866) 856-0212. It is our understanding that he may have the option to request than an alternate service provider evaluate the washer.
We appreciate having the opportunity to answer Mr. [redacted]' complaint.
Sincerely,
[redacted]

August 2, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE : [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns regarding his in store...

experience. We apologize for any misunderstanding. However, we are unable to honor his request. Our store management may be able to work with him on pricing depending on the model he selects.  We appreciate the opportunity to address the complaintSincerely,StephanieExecutive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] As I explained & will explain again this item is being returned for being defective as it has no connections to be compatible with my cable system & there should be laws or exceptions in the matter of a defective product so I will not stop fighting until I recieve a refund for this item whether I have to go to the attorney general's office or whatever it takes. I am a consumer should be protected from such junk merchandise being sold & refused for return. I explained to this company that I have been with my father who is doing aggressive treatment for his lung cancer & did not get to open my item & try it until over a month later & there was nothing I could do about that situation which is another exception that is being ignored.

November 30, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] Dear [redacted]:I have received your recent letter regarding [redacted]...

concerns about the emails.I apologize for any frustration. We have submitted her request to be removed from the list to the appropriate personnel. It is our understanding that removal requests are processed in 10-15 business days. We appreciate having the opportunity to respond to the complaint. Sincerely,Diane [redacted]Communications Manager

August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the rebate card.I...

apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to reissue the promotional rebate card. Our store management may be able to work with her on the price of a product, depending on the model she selects.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

April 28, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the service...

plan.I apologize for any frustration Ms. [redacted] experienced. We regret that we are unable to honor her request. As indicated in the Terms and Conditions for service plans purchased in our stores, the coverage period begins on the date of purchase. The service plans offer coverage that manufacturer’s warranties may not, such as power surge protection.In the interest of good customer relations, we can offer to reimburse her up to $50 for a replacement bulb. If she would like to take advantage of this offer, we request that she mail the receipt for the bulb to the following address within the next 60 days.Corporate Office, hhgreggAttn. Communications Department4151 E. 96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer Ms. [redacted]’ complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

October 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refrigerator.I...

apologize for any frustration Ms. [redacted] experienced with the repair. We regret that we are unable to honor her request for a refund.We contacted the service plan administrator and were informed that they were continuing with repair. It is our understanding that a representative contacted her. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.It took 5 months, but the insurance company finally responded and I was able to get my floor repaired.
Regards,
[redacted]

February 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns about his bedding.We regret his continued disappointment. However, the adjustable base is not eligible for return. If he needs to schedule a follow-up service call, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. So I printed the letter with the response from the business and took it to my local HH Greg this morning to obtain a replacement dryer. I was assisted by Appliance Specialist Shane O'[redacted] and Manager Jerry F[redacted]. I explained to Mr. F[redacted] what had taken place and provided him with the response letter as directed by James M[redacted], Director of Service Operations. Mr. F[redacted] informed me that management no longer has access to "cost" information and is not sure how he can sell me a dryer at cost. He advised that the best he could do was sell me a dryer and give me an "employee discount".  This did not sit well with me but I felt I was at his mercy to take it or leave it. I purchased another dryer under Invoice # H336-011616 and have no idea how much over cost I actually paid. Further more, I had to pay $79.99 to have the dryer delivered and feel that I absolutely should not have had to pay this fee. Mr. F[redacted] informed me that he did not have the authority to override the charge. I am relieved to know I have a replacement dryer now, but disappointed that management was not able to honor what was promised to me AND I had to pay to have the replacement dryer delivered to me. I feel that I should be refunded the $79.99 delivery charge for the replacement.
Regards,
[redacted]

March 9, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted]’ concerns.I apologize for any...

inconvenience and frustration [redacted] experienced. However, we are unable to honor his request.In the interest of good customer relations, we can offer to sell him a new television at cost, which is a discounted price. If he would like to take advantage of this offer, we request that he take this letter to the store management and make the purchase in the next 30 days.  We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team