HH Gregg Appliances

I have received your letter regarding [redacted]' concerns about the purchase
"LETTER-SPACING: -0.65pt>I apologize for any inconvenience Mr[redacted] experiencedIn the interest of good customer relations, we processed a refund of $to reimburse him for the refrigerator picharge, the dishwasher delivery rebate, and some food lossHe should receive it in the next daysIf he has any questions, our Call Center can be reached at (800) 284-
We appreciate having the opportunity to answer Mr[redacted]' complaint
Sincerely,
James T. M[redacted]

We have received your letter regarding [redacted]'s request for a price adjustment
"Arial", sans-serif LETTER-SPACING: -0.45pt">I apologize for any inconvenience [redacted] experiencedIn the interest of good customer relations, we processed a refund of $[redacted] should receive it in the next days
We appreciate having the opportunity to answer [redacted]s complaint
Sincerely,
[redacted]

December 30, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund/exchange...

issues.
We apologize for the inconvenience and frustration [redacted] may have experienced. Our records indicate on 12/27/16 [redacted] was provided with an update in regards to when the microwave would be in. If [redacted] is requesting to return all the appliances we ask that she contacts the store to schedule a pick up date.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

We purchased a Lenova laptop at the HH Greg located in Fairborn/Beavercreek, Oh on 2/1/16 -- only after assurance they had an in-house support system for their customers. The computer broke yesterday -- 57 days afer purchase. We returned to the store -- "No" they do not offer support; "No" they could not find a service phone # for Lenova; and, they failed to mention, their competitor right down the street has a contract with Lenova to work on their laptops under warrenty -- nor, did they even suggest we try a plug-in mouse to facilitate use until the computer mousepad problem could be resolved. Honestly, the Customer "non-support" representative at HH Greg could have cared less about our problem -- they had made their sale and were done with us. Buyer beware -- if you even think you will ever need any type of after-sale service, do not go to HH Greg -- they are only after the quick sale and will make you all kinds of promises to get it. We should have listened to those who had warned us ahead of time -- buyers remorse.

Let me start by saying I don’t think I’ve ever posted a negative review on anything, I am not a hard person to please and it takes a lot to get me upset. I have had 2 experiences with HH Gregg in the last few months during my home renovation, and both have been bad and stressful experiences.
1) The first occurred in August 2016 when I went into the store and ordered a kitchen appliance package (refrigerator, dishwasher, oven, microwave) and set up a delivery date. I then set up a sale of my old refrigerator, scheduled for the day after delivery. On the day of delivery, they showed up with a dishwasher, microwave… and 2 ovens. Even stranger, one oven was gas and the other was electric. And no fridge. Money quote from the delivery guy: “yeah, I was wondering why you wanted 2 ovens.” So I had to cancel the sale of my other fridge. To make matters worse, when I called the sales rep that I ordered the appliances from, he said my fridge was not in stock and he had no idea when it would be in. He said it could be days, weeks. So I had to delay my renovation and postpone the sale of my fridge for an unknown period of time.
2) The 2nd bad experience started after I decided to give HH Gregg another chance and ordered a TV online on Black Friday. It was set to be delivered the following Wednesday. They called me Tuesday night and said they would deliver between 3:30 and 6:30 PM Wednesday, and would call me when they were 40 minutes away. Someone had to be at my house to sign for it. My roommate was gone that Wednesday night. I had plans to attend an event from 7 – 9 PM on the night of delivery, but thought worst case scenario they’d get there at 6:30 at the latest and I could still get to my destination by 7 PM. 6:15 rolled around and I had not heard from them. I called the Distribution Center, who informed me that they were running late and should be there around 7:30. I told them I couldn’t be there at 7:30 and asked if I could reschedule the delivery date. They said I could do that but it may take another week or more for them to deliver it. I told them to continue with the delivery that same night and that I would see if I could get a friend to come over and sign for it. Luckily I had a friend down the street who was willing to come over. After confirming my friend’s availability, I called the Distribution Center back just to make extra sure that the delivery was still on and that they would call me when they were 40 minutes away so that I could give my friend adequate notice to get to my house. He confirmed that they would. I got to my event around 7:15 and did not want to disturb anyone by taking a phone call whenever they called, so I stood in the back of the room away from my friends for approx. 30 minutes, waiting for the call. 7:45 rolled around and they had not called. I called the Distribution Center several more times and got busy/disconnected signals, but finally got through. The person said that the delivery guys were at a location very far away and that I was the very last stop of the day for that delivery team. They were at stop 12, and I was stop 14, and it would be at least 8:45 PM until they would be there. I relayed this to my friend, who adjusted his schedule to be available around 8:45 PM. I reiterated to the employee at the Distribution Center to make sure they call me when they are 40 minutes away so I could give my friend time to get there. She assured me that they would. Between 7:45 and 9 PM I was on edge waiting for a phone call and wondering if my TV would even be delivered that night, and whether the correct TV would be delivered, and couldn’t enjoy the event I was at. The phone call did not come until around 9 PM, when the delivery guy called and said they are at my house waiting for me to let them in. I was furious. I said I wouldn’t be home until 9:30 and that they were supposed to call me 40 minutes ahead of time. Since I was already on my way home, I did not want to bother my friend any more than I already had, so I told my friend to not worry about going over to my house to sign for it. I got home around 9:30 and let the delivery guys in. They never apologized for being nearly 3 hours late, nor for not calling me 40 minutes ahead of time like they were supposed to. I have to wonder why they were nearly 3 hours later than the back end of their delivery time frame and whether they were doing their jobs appropriately. Needless to say I seriously doubt I’ll ever shop at HH Gregg again.

This is the worst customer service I have ever experienced. I placed my order on 3/9/15 and cancelled it within the hour (plus a 20 minute hold) when I realized the fridge was too large. On 3/10/15 they charged my account for the fridge. I waited the typical 3-5 business days for a refund. On the 5th business day after repeated attempts to call...all with holding over 20 minutes before I had to move on, I could not get a hole of customer service. Finally, the next day, I was able to hold for longer and finally got through to their customer service. The girl took my order number down and put me on hold. For 15 minutes I listened to the same 1 song playing over and over again unsure if she forgot about me or what. She finally comes back and says she processed my refund and I should get my money back in 5-10 business days. I have never had such a terrible customer service experience.

September 2, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]...

[redacted]’s concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a store credit was issued for a replacement. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

August
22,
"letter-spacing: -0.15pt">
[redacted]
RevDex.com, Inc
NDelaware Street #
Indianapolis, IN
RE:
[redacted] (# [redacted])
Dear
Ms[redacted]:
I
have received your letter regarding [redacted] concerns about his washer
I
apologize for any inconvenience Mr[redacted] experiencedWe regret that we are
unable to honor his requestAs indicated on the back of our invoices, the
return period is days from the date of purchase
According
to our records, Mr[redacted] purchased an AWWT2I-service plan, which is
administered through WarrantechOur representative contacted the administrator
and was informed that they have scheduled a service call for the washerIf he
has any questions, Warrantech can be reached at (877) 456-
We
appreciate having the opportunity to answer Mr[redacted]' complaint
Sincerely,
[redacted]
Director,
Service Operations
[redacted]

I have received your follow-up letter regarding [redacted] concerns about the order.
We regret her continued disappointment. We forwarded her follow-up message about the damage to our Incident Tracking department. If she does not receive a call in a timely manner, they can be reached at [redacted].
Our records indicate that a refund was processed for the delivery charge, the dryer kit, and the washer fill hoses. She should receive it in the next few business days if she has not received it already.
We appreciate having the opportunity to answer the complaint.
Sincerely,
 
[redacted]

December 30, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service...

issue.
We apologize for the inconvenience Ms. [redacted] may have experienced. We are strongly committed to providing the best in sales and service. I regret any inconvenience Ms.[redacted] experienced with her dryer purchase. We hope that we will have opportunities to serve Ms [redacted] better.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

February 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear [redacted]:I have received your letter regarding [redacted] concerns about the television.I...

apologize for any inconvenience she experienced. We regret that we are unable to honor her request. As indicated in our return policy, damaged products are not eligible for exchange or return.If she would like assistance with locating an authorized service provider in her area, LG can be reached at [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

November 13, 2014
[redacted]
Revdex.com, Inc.
Indianapolis, Indiana 46204
RE: Henry [redacted] (# [redacted]) 
Dear...

Ms. [redacted]:
I have received your recent letter about [redacted] concerns about his television.
I apologize for any inconvenience Mr. [redacted] experienced. Our representative contacted the service plan administrator and was informed that the servicer should have received the parts needed for the repair. It is our understanding that the service provider will call him to schedule the repair. If he has any questions, Warrantech can be reached at (877) 456-9643.
We appreciate having the opportunity to respond to Mr. [redacted]’s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

June 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your follow-up letter regarding [redacted] concerns about the television.We regret his continued disappointment. However, we stand by our previous response.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

March 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his dishwasher.We regret his continued disappointment. According to our records, the service plan is administered through Warrantech. Our representative contacted the service plan administrator and was informed that the dishwasher does not qualify for a replacement.  We regret that we are unable to override decisions made by the service plan administrator. If he has any questions or needs to schedule a service call, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

August 12, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his request for...

repair.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a refund or a replacement of the range.It is our understanding that he should have the option to request that an alternate service provider be assigned to the repair. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

February 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted]’s concerns about his purchase.I...

apologize for any misunderstanding. If he placed the order using RAC Acceptance Now, the order was arranged as a rental purchase agreement. His payment plan should have been listed on the agreement. Our representatives do not have access to accounts. We recommend that he contact RAC at (800) 665-5510 for information about his payments or the rental agreement. We appreciate having the opportunity to answer Mr. [redacted]s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

July 13, 2016
justify;">    [redacted]     Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (# [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s concerns.   I apologize for any frustration Mr. [redacted] experienced. We are unable to honor his request for compensation.  Our representative has contacted Warrantech, the administrator of service plan.  Service for the issue with the dishwasher was set up on 7/7 and has now been completed.  If he has any questions, Warrantech can be reached at (877) 456-9643.   We appreciate having the opportunity to answer the complaint.   Sincerely,     Jennifer B[redacted] Executive Team

November 15, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her dryer.We apologize for any...

inconvenience Ms. [redacted] encountered. Our records indicate that a store credit was provided and used on invoice [redacted]. The new dryer was delivered on 11/12/16. We hope the delivery went smoothly. For any further questions, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

August 27, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear [redacted]I have received your letter regarding [redacted] concerns about her reimbursement...

request. I apologize for any frustration Ms. [redacted] experienced. We can forward her request for an expedited refund to the service plan administrator. However, our representatives are not authorized to make decisions regarding reimbursement.We contacted the service plan administrator and were informed that they have not received a copy of the completed repair invoice. If Ms. [redacted] has this information available, we recommend that she provide it to Warrantech so that they can assist her.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]