HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***

March 6, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about the
rebate.I apologize for any inconvenience Mr*** experiencedWe contacted the rebate processing companyIt is our understanding that they are sending him a rebate cardHe should receive it in the next daysWe are unable to offer the compensation he requested.We appreciate having the opportunity to answer the complaint. Sincerely,James T***Director, Service OperationsJTM/rlb

February 26, 2015*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** (# ***) Dear Ms***:I have received your recent letter regarding *** ***’s
complaint about his microwave.I apologize for any inconvenience Mr*** experienced with his microwaveWe were unable to locate a record of the purchase with the information he provided. Given the length of time that has passed since the date he indicated the microwave was purchased, we are unable to offer a store creditAs indicated on our invoices, the return period is days from the date of purchase. Most appliances come with a one-year parts and labor manufacturer’s warrantyIf he needs assistance with scheduling a service call, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to respond to the complaint. Sincerely,James T***Director, Service OperationsJTM/rlb

November 16, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** *** ***’ concerns about
their appliances.I apologize for any frustration and inconvenienceHowever, we are unable to authorize a returnWe were unable to verify that a return was requested within days.It is our understanding that if the manufacturer determines that the washer cannot be repaired due to a manufacturer defect during the manufacturer’s warranty period, they may review the service history for a possible exchangeIf Mrand Mrs*** have any questions, Whirlpool can be reached at (800) 253-1301. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

October 7, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding ***
***s concerns about her refrigerator.I apologize for any inconvenience Ms*** experiencedOur records indicate that the service plan administrator authorized a store credit for a replacement and Ms*** purchased a new refrigerator.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

February 19, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns about the price adjustment.I
apologize for any misunderstandingOur records indicate that a $price adjustment was processed for the rangeWe regret that we could not verify that the range was offered for a lower price in our adWe are unable to honor Mr***’ request for another price adjustmentIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Just got off the telephone with the credit card company (whom I can reach without a minute wait to speak with a real person) and there is no credit for the transaction showing up They still have it in dispute and advised me to reject the merchant's reply until I have the money credited to my accountI will be sending the substantiating emails from hhgregg to them showing that they would not be able to fulfill the order and not volunteering a refundIt is funny how you can debit my account in minutes, but cannot process the credit in almost a months timeBottom line, I have no product and I am still showing a debit on my bank card for the purchase amount (and the replacement product cost me about $more than the one I purchased to start with)
MERRY CHRISTMAS!
Regards,
*** ***

April 16, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***I have received your letter regarding *** ***’s concerns about her refund.I apologize for any inconvenience Ms*** experiencedOur records indicate that the refund was processed and she should receive the check in the next 5-business days.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

March 26, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her recliner.I
apologize for any inconvenience Ms*** experiencedIt is our understanding that a representative with the service plan administrator contacted herA part is on order for the reclinerWe regret that we are unable to offer a refund for the service planIf she has any questions, she can contact Warrantech at (877) 456-or our furniture department at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

April 16, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his order.I
apologize for any inconvenience Mr*** experiencedOur records indicate that a refund was processedWe are unable to offer any additional amountsIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Mr***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

September 27, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concerns regarding her in store
experience. We apologize for any misunderstandingHowever, we are unable to honor her requestThe model desired is a close out model and soon to be discontinuedWe do not have them in stock and we will no longer be receiving them We do have similar models, she can re-select at her local store or at our online website at www.hhgregg.com. We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

I have received your letter regarding *** ***'s concerns about his loveseat
"LETTER-SPACING: -0.45pt>I apologize for any inconvenience Mr*** experiencedOur records indicate that a store credit for the replacement of the loveseat was authorized
We appreciate having the opportunity to answer the complaint
Sincerely,
James TM***

August
22,
"letter-spacing: -0.15pt">
***
RevDex.com, Inc
NDelaware Street #
Indianapolis, IN
RE:
*** *** (# ***)
Dear
Ms***:
I
have received your letter regarding *** *** concerns about her
appliances
I
apologize for any inconvenience Ms*** experiencedAccording to our
records, the service plans she purchased are administered through Warrantech
Ms
*** indicated that the refrigerator was repairedOur representative
contacted the service plan administrator and was informed that they have
arranged a service call for the dishwasherIf she has any questions,
Warrantech can be reached at (877) 456-
It
is our understanding that if the technician and the service plan administrator
determine that a covered defect cannot be repaired, Warrantech may evaluate the
service history for a possible exchange
We
appreciate having the opportunity to answer Ms. *** complaint
Sincerely,
*** ***
Director,
Service Operations
***

June 15, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about his refrigerator
repair. I apologize for any inconvenience *** *** experiencedWe regret that we are unable to authorize a refund. It is our understanding that a Warrantech representative contacted him to verify whether a recent service call resolved his concernsIf *** *** has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

March 26, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: Michael Fischer (# ***)Dear Ms***:I have received your follletter regarding Michael Fischer’s concerns about his refund.We regret his continued disappointmentThe $check he received and sent back to our corporate office was a prorated refund for the service planWe processed a second check for $to refund the proration.Our corporate office has received the $check back from MrFischerWe request that he send the $check to the following addressWe will then process a refund for the purchase price of the service plan. Corporate Office, h.hgregg Communications DepartmentE96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Here is the response for *** ***s complaint

I have received your letter regarding [redacted] concerns
" letter-spacing: -0.8pt;">I apologize for any inconvenience MrSmith experiencedIt is our understanding that the manufacturer has shipped a replacement doorI forwarded the claim of damage for his home to the appropriate personnelA representative should contact him within the next 5-business daysIf he does not receive a call in a timely manner, our Incident Tracking department can be reached at ([redacted] We appreciate having the opportunity to answer MrSmith's complaint
Sincerely,
[redacted] [redacted]

August 1,
"text-align: justify;"> [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (#[redacted]) Dear Ms[redacted]: I have received your letter regarding [redacted]s concerns I apologize for any frustration Ms[redacted] experienced Our records indicate that the $refund for the canceled service plans was processed. The credit should post to the credit card account within the next to business days if it has not posted already We appreciate having the opportunity to answer the complaint Sincerely, Jennifer B[redacted] Executive Team

July 26,
"text-align: justify;"> [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: A[redacted] (#[redacted]) Dear Ms[redacted]: I have received your letter regarding A[redacted]'s concerns I apologize for any frustration Mr[redacted] experienced. Our records indicate that the purchase qualified for the television rebate. We have reached out to the rebate administrator and requested the rebate be processed. Mr[redacted] should receive the rebate in the next We appreciate having the opportunity to answer the complaint Sincerely, Jennifer B[redacted] Executive Team

July 18,
"text-align: justify;"> [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (#[redacted]) Dear Ms[redacted]: I have received your letter regarding [redacted]'s concerns I apologize for any frustration Ms[redacted] experienced. We are unable to honor her request for replacement. Our representative contacted Warrantech, the administrator of the service plan. A service appointment is scheduled for today, July If Ms[redacted] has any questions, Warrantech can be reached at (877) 456- We appreciate having the opportunity to answer the complaint Sincerely, Jennifer B[redacted] Executive Team