HH Gregg Appliances

November 29,
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Mr*** warranty
issue
We apologize for the issues Mr*** experienced with his washerWarrantech authorized Mr*** a credit today 11/29/to reselectAlong with that he was also issued a reimbursement for laundry $and another $for customer satisfaction
We ask that Mr*** please allow hhGregg 2/business days to process the creditOnce the credit is processed Mr*** will receive a call with an authorization number, after which he will be able to make his purchase
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowAlthough this is the end result that I want, it is the 4th time now that I have been told I would have my rewards card in weeksAt this point I have very little faith that I will EVER receive itI was told 3-weeks on January 2nd, again on February 26th, again on March and now in this emailIt has now been almost MONTHS How many more "weeks" do I have to wait? I have worked in the customer service field most of my work life and this is the worst service by any company I have ever experienced.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe variable bed base is still not functioning as of today: 02/03/H.HGregg has steadfastly refused to honor their posted 31-day money back satisfaction guarantee for purchases made in their storesApparently, they feel free to sell shoddy merchandise using insincere statements of warranty that will be ignored should anything go wrong with the merchandise sold Their reply is not an acceptable solution to the problem
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

February 2, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***
I have received your letter regarding *** *** concerns about his dishwasher.I
apologize for any inconvenience *** *** experiencedIt is our understanding that Warrantech authorized a store credit for the replacement of the dishwasherA representative should contact him within the next few business days if they have not contacted him alreadyIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

February 23, 2016RE: *** *** *** *** ** *** Dear *** ***:I have received your letter regarding *** and *** *** concerns about their experience at the store.I apologize for any misunderstandingWe were
unable to verify how any issues with the pricing may have occurredA sale price listed in our ad or on signage in our store would not include sales taxAdditionally, any installation services or service plans they might have requested would be an additional amount. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
HH Gregg said that they would apply the promotional interest rate but it may take a few months and they would not refund anything. This resolution is not acceptable to me because HH Gregg has been charging us interest on this amount for months now and that charge should be refunded to us. They are refusing to refund anything and are trying to push some blame onto GE Capital, however GE Capital, who took my call the first time I called and was very helpful told me that they were not able to adjust any interest rates and that HH Gregg would need to take care of it. I have tried for months to get this issue resolved and all it has done is cause me stress and anxiety. I made dozens of calls to their store trying to get a manager to resolve this simple issue but they would never take my calls or return my messages. I have a newborn baby that this ordeal has taken my time away from and the resolution they are suggesting is just not sufficient. We purchased our appliances from them almost months ago and are still having to try and get them to resolve their mistakes At this point I do not believe that asking them to refund the $in question plus the interest that has accrued would be too much to ask. I have never before experienced this poor of service and no one in their organization cares because they already have our money
Regards,
*** ***

May 18, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** ***
concerns about her refund.I apologize for any inconvenience *** *** experiencedOur records indicate that the refund was processedShe should receive it within the next 5-business daysIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
The refrigerator is still not working, and we have submitted another repair request through WarranTech the warranty companyNow before we can completely use the refrigerator we have to now wait until Wednesday the of June for a technician to diagnose the problem againI certainly don't accept hhgregg's standard responseThe only response we will accept is a new refrigerator response
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution
Regards,
Ann Giancola
Revdex.com:The refrigerator is still not working, and have submitted another repair request through WarranTech the warranty companyNow before we can completely use the refrigerator we have to now wait until Wednesday the of June for a technician to diagnose the problem againI certainly don't accept hhgregg's standard responseThe only response we will accept is a new refrigerator response.I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedResolution was handled by store management
Regards,
*** ***

I have had a great previous experience with my local Wellington store until now
I bought a full kitchen suite and washer and dryer from this store on November 26thAt first everything was fine and I was supposed to take delivery in weeks+/- after I placed my order and I was fine with thatThen the day of delivery they bring me only the washer machine and after numerous (20+/-) phone calls to my local store and corporate and also a couple of visits! I still do not have anything else other than a washer machineIt is now the day before Christmas and I have no kitchen appliances in my house due to the complete lack of Respect, Care or Attention of this company( I have been told several times that I would get a phone call from the managerStill never have) I would never recommend this company due to the headaches and excessive time I have incurred on the phone and taken out of my dayI still do not even know when I will be able to receive the items of my order and will not be able to enjoy cooking for my family on Christmas in my newly purchased home
Thanks Wellington HH Gregg
For your complete and total Care for the customerGreat Job! F-

April 7, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about her chair.I
apologize for any inconvenience *** *** experiencedOur representative contacted the service plan administrator and was informed that the issue with the chair was not initially reported as being caused by a specific incidentIt is our understanding Warrantech declined repair coverage because cracking and peeling is considered wear and tear. We regret that our representatives are unable to override decisions regarding repair or replacementIf *** *** has any questions, Warrantech can be reached at (*** ***. We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] I talked to rep.and she said that if someone come out and can't find a prolbem she said the would charge me a service fee I responded saying why should I pay for a service.call an I have extended warranty This is bogus and and there still not try to replace units she said I probably should try to deal with matag
Might get better response.
Regards,
*** ***

May 5, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about his refrigerator.We regret his continued disappointmentThe service plan administrator has informed us that parts were ordered and a follservice call has been scheduledIf Mr*** has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

August 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear MsRichardson:I have received your letter regarding *** ***’s concerns about his foundation.I
apologize for any inconvenience Mr*** experiencedOur records indicate that the foundation was deliveredWe regret any delay.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

December 19,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** warranty
issue
We apologize for any inconvenience Ms*** may have experiencedBased on the information provided by Warrantech Ms*** is scheduled with a service company, and parts were order for the control panel
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Regarding HHGregg store Cin Springfield, VA
In the past two weeks, two employees have failed to call when they claimed they would and two have outright lied to meI ordered a washer, dryer and chest freezerThe washer was out of stock and two separate employees said they would call to let me know when they would be inWhen they failed to do so I went back into the storeThey claimed the washers would be in Dec and they would deliver Dec Lie number oneApparently they had no way to be sure of thatThe dryer and freezer where delivered, the washer was notI received no call or email letting me know the washer was not going to be deliveredI had to call the store to find out that the washer was still not in stockI spoke, allegedly, to a supervisor named Tarvelle(sp) who said delivery on the washer would be DecI called the customer service number and they said the store would have no way of knowing when the washers would be in and could not promise delivery on that dateLie number twoCustomer service then called the store and spoke with a supervisorWhen I asked if it was Tarvelle, Customer service said that was not the name of the supervisorLie number I was expecting a callback from customer service today which, of course, never came They are supposedly delivering the washer tomorrowI am not hopefulhhgregg has the worst customer service I have ever experiencedI will never do business with them againI would not recommend anyone else do business with these people

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[I ordered a stainless dishwasher and microwave from you the same day and do NOT believe I ordered a white frig Attached is my invoice which does NOT state color On your website and in store their is no price difference no matter what color you order I believe you advertised a product that you just DID NOT want to deliver The old bait n switch game If I can find enough others that you have done this to, we will seek a class action suite against your company ]
Regards,
*** ***