HH Gregg Appliances

February 2, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding ***
*** concerns about the order.I apologize for any inconvenience *** *** experiencedWe are strongly committed to providing the best in sales and service and we regret that we fell short of our goalOur records indicate that the order was canceled and a refund was processed. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

January 23, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about her washer.We regret her continued disappointmentOur representative was unable to locate a record of a request for a return within the first daysIf she needs assistance with scheduling service, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

March 20, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear MsRichardson:I have received your letter regarding *** ***’s concerns about her
loveseat.I apologize for any inconvenience and frustration Ms*** experiencedWe regret that we are unable to offer a replacementOur records indicate that a tech evaluated the loveseat and determined that the issues Ms*** described are caused by ordinary wear and tear and not considered a defectIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

March 26, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns.I apologize for
any inconvenience Mr*** experiencedOur records indicate that the service plan he purchased is administered through WarrantechWe forwarded his information and it is our understanding that a representative contacted him to assist with arranging serviceIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

December 20, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns
about his order.I apologize for any inconvenience MrRose experiencedOur records indicate that a refund was processedIf he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Desk

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have been in contact with the manufacturer in regards to this so-called cancelled store credit. Per Grant, in the Trades Division, at the manufacturer, the manufacturer has no documentation of ever having contact with HH Gregg, whatsoever, regarding authorizing a credit for the washer or the dryer. I verified I was speaking with the correct department at the manufacturer who authorizes such credits and was assured he would have knowledge if such credit existed. I can provide his telephone number if necessary. It's sad as a consumer, we have to be caught in the middle of a "they said" "they said" situationIn addition, the manufacturer authorized the repair company to replace the computer board in our dryer. Therefore, the manufacturer would have been well advised that the dryer had been fixedTwo days after the technician left our home, we received a phone call from HH Gregg. We did not initiate contact with HH Gregg, they called us. They wasted our valuable time to come to their store and pick out a new washer based on the information they provided us. Again, we did not contact them. The Sales Associate, making the comment to us while we were in the store, we could pick out a new television with our store credit if we wanted to. The washer was physically sitting on the end of a delivery truck, feet from our laundry room door, when it was discovered that the delivery team was to return a dryer to the store. Again, why wouldn't someone have made sense of the situation before it got to this point, why would you be delivering a customer a washer and returning their dryer?
None of the above excuses the unprofessional attitude of the Store Manager, Joe, in Florence, who admitted to knowing I had been trying to contact either himself or *** *** the Sales Representative, and deliberately not returning my phone calls. Nor does it excuse the unprofessionalism he used during our most recent phone call. Details of such, I would be happy to discuss with his superior. As I explained to Joe, the Store Manager, my Husband and I have bought our last two big screen televisions from HH Gregg and our washer and dryer. If they don't want to make right, what I consider an un excusable mistake, we will not be bringing our business back to HH Gregg and we will make sure to protect our friends and family from this happening to them. As consumers, we visit our local businesses to purchase our appliances. If we had the option to directly visit and purchase from manufacturing plants, of course, we would. But, we don't have that option. So, for HH Gregg to tuck their tail, apologize for being the middle-man and be okay with having the reputation of selling an appliance, regardless of manufacturer, that does not remove the deodorant from the underarms of our shirts and does not sanitarily clean our undergarments, is beyond our comprehensionOur washer is now out of manufacturer warranty. We did purchase the extended warranty on both the washer and dryer. If we have no other option, I guess will start down that road.
Regards,
*** ***

Do not trust HHGregg's price match! I ordered a Logitech Harmony remote from them knowing that it was cheaper at Best Buy When I called to request a price match, they refused to do so because their description was slightly different, however, the manufacturers part number listed on their site and Best Buy's site was exactly the same In the end, it turned out that the model they were selling was a discontinued model and the model number on their website was the one for the newer model Even though their information was incorrect, they still refused to complete the price match I chose to cancel the order and purchase the item from a more reputable store that would honor the price match
As an additional note, when I called customer service, the automated system said my expected wait time was minutes I was on hold for over minutes!

">I have received your letter regarding *** *** concerns about the refrigerator
I apologize for any inconvenience Ms*** experiencedA representative from our corporate office attempted to contact herWe regret that we are unable to authorize a returnMost appliances come with a one-year parts and labor manufacturer's warrantyIf her issues have not been resolved, we recommend that she schedule a service call
We appreciate having the opportunity to answer Ms***'s complaint
Sincerely,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** ***
send us a refund or pay for my new working washing machine

Tell us why here...January 1,
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***
Dear Ms***:
I have received your letter regarding *** ***
refund/exchange issues
We apologize for the inconvenience and frustration *** *** may have experiencedOur records indicate Mr*** was provided with an update on 12/31/regarding his refundThe refund has been processed and Mr*** should expect it to post within 5/business days
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

December 27, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concerns about his online
purchase.We apologize for any inconvenience *** encounteredWe regret to inform that we are unable to fulfill his purchase due to the fact that the item is soon to be discontinued and the order has been cancelled and refundedThe funds should reflect on his account within to business days from 12/14/16.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] This is unacceptableIf it is the transmission who would replace it? There was no information given as to who or how I contact someone to have it fixed IF IT WAS THE TRANSMISSIONAll the time spent just to have this response is terrible businessHHGregg is a shady business and this was not explained to me that I would have ANY COST whatsoever out of pocket when I purchased the warrantyThis is a terrible way to do business!
Regards,
E ***

June 3, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the television.I
apologize for any inconvenience he experiencedWe regret that we are unable to honor his requestAs indicated in our return policy, damaged products are not eligible for exchange or returnGiven that our company did not deliver the television and no damage was reported before it was removed from the store premises, there is no way to verify how any damage may have occurred. Television service plans sold in our stores do not cover the repair of physical damageOur store personnel should be able to assist Mr*** with a cancellation of the service plan coverage.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

February 13, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her order.I
apologize for any inconvenience Ms*** experiencedWe processed a refund of $She should receive it in the next daysWe regret any delayIf she has any questions, we request that she contact our Call Center at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

February 26, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***I have received your follletter regarding *** ***’s concerns about his purchase.We regret his continued disappointmentI am sorry for any misunderstandingHe may have the option to request a copy of the agreement he should have signed when he placed the orderWe recommend that he contact RAC/AcceptanceNow at (800) 665-for information about his payments or the agreement. We appreciate having the opportunity to answer Mr***s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company advertised a product that I purchasedIt wasnt until several days after that I tried to call to find out about my orderIt took a few dozen attempts over the course of a day to get past their voicemail stating to call backOnce I finally was able to get in queue, it took minutes of being on hold to get an agentThe agent then put me on hold for another minutes and came back and told me the television was being sent to the distribution warehouse to be shipped to meI then waited 3-more days without hearing back via the shipping email and tried calling in againWas given the message to call back so proceeded to ask on FacebookWas then told my order was being cancelledI called in again to see if I was being told correct information and was on hold for almost minutesI was then told it was being vancelled and refunded because they oversoldA company should not sell products they cannot fullfill and then when a customer tries to follow up the customer service does not existIn the mean time they can charge me immediately and take three weeks to refund my moneyThis is unacceptable as a business practice
Regards,
*** ***

November 29,
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Mr*** *** delivery
Issue
We apologize for the delay in Mr*** delivery and also that stock was not verified at the time of purchaseAs Mr*** is aware the washer and dryer is currently out of stock and not available to deliverMr*** was issued a credit in the amount of $that will be issued back to the original form of payment after delivery
Because there is no ETA on the washer and dryer at this time, Mr*** does have the option to reselect or cancel for a full refund
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

February 23, 2016RE: *** * ** *** Dear *** ***:I have received your letter regarding *** *** concerns about her visit to the store.I apologize for any misunderstandingHowever, we are unable to offer her an upgraded model of
mattressIt is my understanding that the correct model was pictured in the advertisementI have shared her feedback with the store management.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

December 27, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s
concerns about her television.I apologize for any inconvenience Ms*** experiencedWe regret to inform that we are unable to authorize a refundAs indicated in our return policy, damaged products are not eligible for returnGiven that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D* ** ***Executive Team