HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
It is a shame that it had to go this far. This should have been done on 8/29/16. Companies like HH Gregg will continue to bully customers like me with delays and broken promises until they are contacted by Revdex.com and the State Attorney's General office. I am anxious to see how long it will take the refund on my credit card statement to appear
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

I have
received your letter regarding *** *** concerns about her washer
I apologize for any inconvenience Ms. *** experiencedWe regret that given the length of time that has passed since the purchase in 2011, we are unable to authorize a returnAs indicated on the back of our invoices, the return period is days from the date of purchase
According to our records, she purchased an AWWT3I-service plan, which is administered by WarrantechOur representative contacted the service plan administrator and was informed that they scheduled a service callIf Ms*** has any questions, Warrantech can be reached at (877) 456-
We appreciate having the opportunity to answer Ms***'s complaint
Sincerely,
*** ** ***

>I have received your letter regarding Cresencio Salazar's concerns about his washer
I apologize for any inconvenience MrSalazar experiencedWe regret that we are unable to honor his requestOur representative contacted the service plan administrator and was informed that they processed a laundry reimbursementIt is our understanding that the washer is functioning properly
or, Service Operations
3TM/rib
We appreciate having the opportunity to answer MrSalazar's complaint
Sincerely,
James TMcNees

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I contacted the manufacturer and they indicated that since there was an internal screen crack something that is not repairable, their warranty is void
Regards,
*** ***

December 30, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s
concerns about her washer.I am sorry for any inconvenience Ms*** experiencedOur records indicated that a return was authorizedIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

'Times New Roman';">I have received your letter regarding *** *** concerns about her order
I apologize for any inconvenience Ms*** experiencedIn the interest of good
customer relations, we processed a refund of $She should receive it in the
next days if she has not received it already
We appreciate having the opportunity to answer Ms*** complaint
Sincerely,
*** ** ***

May 5, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** ***
concerns about the exchange.I apologize for any inconvenience *** *** experiencedWe processed a refund of $to reimburse her for the price difference between the range modelsI am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

This letter is to express our disgust with your Clarksville, TN store and manager *** *** regarding my purchase, and subsequent return, of a washer and dryer set on November 28,
A delivery date of December was scheduled and at approximately 11:on the scheduled delivery date, I called the delivery center to confirm that the delivery was still on schedule for that day I was told that I was not on the delivery schedule because they did not have the washer I’d purchased in stock and that my store was notified of this earlier in the week In addition to the fact that I was sold and paid for a washer that you didn’t have in stock, I find it appalling that your store did not bother to let me know that my set would not be delivered as scheduled Your store saw no problem in letting me disconnect my existing washer & dryer, remove them from my laundry room, and then wait all day for a delivery that they KNEW wasn’t coming I called and discussed this with Mr. *** and even though he admitted his store was at fault, he refused to do anything about it He could have checked to see if they had the same model in a different color in stock or offered me some money back for the inconvenience…anything to help resolve or alleviate his mistake Instead, he simply said he was sorry and would call me whenever he finally does have the washer in stock
Not only did I immediately return to the store to get my money back, but also, I will never shop at any H.HGregg store as a result of my horrible experience with your Clarksville store It’s one thing to make a mistake, even a big one, but the refusal to do anything about it and make me feel like it’s my problem is unforgivable

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
The problem lies with a HHGregg subcontractorI still hold Gregg responsible until repairs are approved and complete
Regards,
*** ***

October 21, *** ***
Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#
***)
Dear Ms***:
I have received your letter regarding *** *** concerns about his refundI apologize for any inconvenience he experiencedOur records indicate that a refund was processedHe should receive it in the next days.
We appreciate having the opportunity to answer Mr***s complaint.
Sincerely,
*** ** ***
Director, Service Operations
***

October 30, 2015*** ***Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# 10866497) Dear Ms***:I have received your letter regarding *** ***’s concerns about her love
seat.I apologize for any inconvenience Ms*** experiencedWe regret that we are unable to authorize a replacementA representative from our Furniture department contacted her. We appreciate having the opportunity to answer Ms***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

October 3, *** ***
Revdex.com, IncNDelaware Street #Indianapolis, IN RE:***
*** (# ***)
Dear Ms***:
We have received your letter regarding *** *** concerns about his refrigeratorI apologize for any inconvenience Mr*** experiencedWe regret that we are unable to honor his request for a refundIt is my understanding that the service plan administrator authorized a store credit for the replacement of the refrigeratorWe appreciate having the opportunity to answer the letter.
Sincerely,
*** ** ***Director, Service Operations
***

September 14, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding Ms***’ concerns regarding her
delivery.We apologize for any inconvenience Ms*** encounteredWe did need to gather further information in order to provide a resolutionThe customer was contacted and messages were leftHowever, no response was receivedIf Ms*** has questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

February 5, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***I have received your letter regarding *** ***’s concerns about the
television.I apologize for any inconvenience Ms*** experiencedWe regret that we are unable to authorize a return for the televisionGiven the length of time that passed between the delivery date and the date the damage was reported, there is no way to verify how any damage may have occurredAs indicated on the back of our purchase invoices, damaged products are not eligible for return. We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,*** *** I was not satisfy with this response as I am entitled to a new refrigerator since the one I purchased on 12/2/never worked and after countless attempts to have the matter resolved by hhgregg as well as their contracted service company, the matter still did not get resolvedHowever, it should be noted I was contacted directly by hhgregg last week, after not hearing from them in months, and asked if I desired an exchange and I accepted

October 1, 2015RE: *** *** ** ***Dear Ms***I have received your letter regarding *** *** concerns about her order.I apologize for any inconvenience Ms*** experiencedWe regret that we are unable to honor her
request.It is my understanding that once UPS completes their investigation, the Online Order department management will determine if her order qualifies for a refundIf she has any questions, the Online Orders department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations

October 22, 2015RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about her dryer.I apologize for any inconvenience *** *** experiencedWe regret that given the length of time that has
passed since the purchase, we are unable to honor her request. If she would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.In the interest of good customer relations, we can offer to sell her a new dryer at cost, which is a discounted priceIf she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and this has indeed been resolved
Regards,
*** ***