HH Gregg Appliances

March 9, 2016RE: *** *** ** ***
Dear *** ***:I have received your letter regarding *** *** concerns about her washer.I apologize for any inconvenience *** *** experiencedWe regret that we are unable to
authorize an exchange for her washerOur records indicate that the service plan she purchased is administered through Warrantech. We contacted the administrator and were informed that they located the part needed for the repairMsAnderson should receive a call from the servicer once the part arrivesIf she has any questions, Warrantech can be reached at *** ***. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I sent the email but it said accepted
I don’t accept the offer, can you see the email sent and provide that to executive person that you dealing withThey are not providing me what I want, no compensation because $is nothing for I still own the debtThank you for your help***

January 1,
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** customer service
issue
We apologize for the inconvenience and frustration *** *** may have experiencedUnfortunately I was not able to locate any information pertaining to a credit/gift cardWe ask that *** *** contacts the store where the purchase was made and speak with a manager
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

January 23, 2015*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding *** ***’s concerns about his dryer.We regret his continued disappointmentOur representative contacted the service plan administrator and was informed that the dryer was repairedIf he is still experiencing a problem, we recommend that he contact Warrantech at (877) 456-for assistance with scheduling a follservice call.We appreciate having the opportunity to respond to Mr***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did not want to return the product Out of the blue, HH Gregg's delivery company called me to schedule a pick up There was no discussion of a replacement tv Prior to any contact from ANYONE, I had been in contact with Sharp (TV Manufacturer) and have resolved the picture issue. My main issue was the delivery I was supposed to receive the product between January -but when I contacted the delivery company on Jan 16, I was told the shipment would not leave their warehouse until January 20th On the 20th I called again to schedule the delivery I was told that the product was on the manifest but not on the truck and no one could tell me where my TV was After many phone calls and MUCH frustration, my TV was delivered on the 27th of January I could have gone to Winchester, VA to pick this up at a store (about minutes away), but we opted to pay the $shipping fee to have the convenience of this product delivered to our home I would like a refund of my shipping costs as the delivery took weeks when it should only have been Add that to the frustration of trying to discuss this with HH Gregg and the delivery company, I feel some kind of compensation is due.?There is an issue with customer service at HH Gregg If you call their toll free number, either it rings until it disconnects, or the call is auto answered and you are told you will wait x number of minutes Normally when I called I was told the wait time was minutes After a minute wait, I hung up
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.While I would like to accept the offer of a one time repair Your salesman of the Muncie, Indiana store said that it had a year's manufacturers warrantyWhich if I'm not mistaken was hired by Hhgregg to represent the business of sales Whether the salesman spoke out of turn by saying it had warranty or not It is not my error that your salesman guaranteed me of the warranty I asked Repeatedly if it indeed had a year's manufacturers warranty I was told in the store that the "as is" was referring to the missing parts of the dishwasher not as is with no warranty!!!!!!!! [Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** refund/exchange issues
We apologize for
the inconvenience and issues experienced by Ms***Our records indicate Ms*** was issued a full refund on 12/12/back to her PayPal account
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

On 1/5/17, I purchased from HH Gregg Invoice # *** - pc kitchen set with dishwasher, microwave, fridge and ovenDelivered today, on time, partiallyOnly issue - driver only had microwave and dishwasherCalled CUSTOMER SERVICE (800) 284-Carla confirmed after min hold fridge and oven not coming todayWent to store and immediately informed, and confirmed by other upset delivery customers in your lobby, new delivery service corporate went with is a messGreat feeling on my end as the consumerI took delivery of the microwave and dishwasher, but when told that they don't know why fridge and oven not delivered, I demanded, and received, a refund, but only on the undelivered items and that I would have to wait until 1/for them to pick up the microwave and dishwasher, now sitting in my dining room and a refund would be granted on themThis was all put on a new hhgregg credit card, which I can only foresee another challenge in getting that fixed
Customer service, your front end sales team and not one person could help or provided assistance in arranging this in the next couple of daysNow here is what I want:
Removal of the items for return from my house - ASAP
A letter of explanation and apology for wasting my time
A letter to confirm that my new hhgree credit card has a zero balance
My time is valuable, like yours, so I'll settle for a $payment for your abuse of my time
I can be reached via my cell number - there are numerous other issues I can explain including a nasty call at 4:p.mtoday from your delivery vendorAlexis (224) 795-asked in a hasty tone why I rated their delivery service a 1....she "informed me" that she doesn't work for hhgregg and its not their faultI asked her why it wasn't all delivered and her reply is go to the store and ask that question4;P.M., another call from (404) 392-asking me "if I was on "*** ***" route"? so I informed her I'm the customer and she hung upClassic customer service in big corporate America
Would appreciate someone with authority within the company call me to get this figured out

September 8, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding
*** ***’s concerns about her washer.I apologize for any inconvenience Ms*** experiencedOur records indicate that a store credit was issued for the replacement of the washer. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

December 20,
"text-align: justify;"> *** ***
Revdex.com, IncNDelaware Street #Indianapolis, IN
RE: *** *** (# ***)
Dear Ms***:
I have received your letter regarding *** ***’ concerns about his order
I apologize for any inconvenience Mr*** experiencedOur records indicate that he received a Samsung washer and dryerIf he has any questions, our call center can be reached at (800) 284-
We appreciate having the opportunity to answer the complaint
Sincerely,
Ryan M***
Executive Desk

">I have received your letter regarding *** *** concerns about his order
I apologize for any inconvenience Mr. *** experiencedAccording to our records, a refund was processedIf he has any questions, our Call Center can be reached at (800) 284-
We appreciate having the opportunity to answer Mr***s complaint
Sincerely,
*** ** ***

size=3>I have received your letter regarding *** *** concerns about his televisionWe regret that we were unable to locate a record of the purchase under the name
and phone number he providedIf his issue has not been resolved, we request that he send a legible copy of the purchase invoice so that we can research his concerns furtherIf he would rather speak with a representative over the phone,our Cali Center can be reached at (800) 284-We appreciate having the opportunity to answer Mr***s complaint
Sincerely,
*** ** ***%

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below ate Sent: 4/17/3:17:PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Hhgregg wants me to call and find a dealer that can work on my receiver, they want me to pay for shipping, which would be a lot considering my receiver weighs around pounds and still don't know if they will pay for it or notThis isn't the way a extended warranty should workThey need to find me a dealer that can work on my receiver, they need to send me prepaid shipping boxes to that address and they should pay for it to be fixed, not expecting me to pay and they may or not pay me back, I DO NOt TRUST THEM !! If they can't do this then I should receive a full refund plus tax Best Regards, *** ***

I had surgery scheduled Dec 23rd and wasw told I needed to sleep reclined for weeksDecided to go to HHGregg to purchase a Tempur-Pedic King Electrical Base (twins for a king) that would allow me to sleep reclined for this specific reason
From the second we walked in the service was terribleThe salesman count not answer any questions we had and kept having to go ask the manager and at one point sat on one of the couches and was on his pone browsing Facebook for about 5-mins while we sat there waiting for the Manager (how unprofessional)Finally, the Manager Andy ended up helping usHe was knowledgeable and professionalNeedless to say we purchased the base and was promised the base would be delivered December 20th BEFORE my surgeryWell, 20th came and no deliveryWe called at 6pm to find out what happenedWe were told "there was no scheduled delivery" and that would we have it delivered Saturday December 24th(Christmas Eve AND the day AFTER my surgery)We slept on our NEW mattress on the floor from the 20th to the 23rdI had my surgery the 23rd with no bed which resulted to having to sleep in a recliner in my living roomChristmas Eve came and went we still do not have our base, as promised, once againSo, I continued to sleep in the recliner the following weekEventually, the base arrived a week and a half lateThe put the (2) bases in the room and through our King mattress on topDid not set it up properly: Left all plastic wrapping on the bases still, did not strap the two together as instructions called for, nor did they program the two bases to one remote (which they should have because we did not have split mattresses)When my boyfriend came home from work, he was left with the task (since I just had surgery and cannot lift anything heavier than lbs) of setting the bed up properly removing the plastic wrap from everything and programming the remotesHe then discovers we are missing metal bars that should be at the foot of the base to prevent the mattress from sliding off the foot of the base when the head is reclined us
Long story short we have made several attempts to contact Andy the store Manager to resolve this issueHe offered $store creditThis does NOT resolve my issue and have yet to get a call back as promised- We are STILL waiting for the parts to be delivered!!!

April 22, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about her dishwasher.I
apologize for any inconvenience Ms*** experiencedOur records indicate that the dishwasher was sold “as is” and does not have a manufacturer’s warrantyIn the interest of good customer relations, we are covering a one-time repairA representative from our Vendor Relations department should contact her within the next few business days to make arrangements. We appreciate having the opportunity to answer Ms*** complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

March 6, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***I have received your letter regarding*** *** concerns about her service
plan. I apologize for any inconvenience Ms. *** experiencedOur records indicate that the service plans she purchased with her washer and dryer are administered through WarrantechI have shared her comments with themIf she needs assistance with scheduling service, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,*** ** ***Director, Service Operations***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me After we lodged a complaint in Revdex.com and Facebook, we got contacted by *** at HHGregg and she worked with us to send us an alternate model a week later and stayed on top of our order to deliver our washer and dryer two weeks later as soon as stock was availableKudos to ***She was very professional and went above and beyond in solving our problemThanks Revdex.com.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
To whom it may concern:
I agreed to resolve this complaint with hh greggThere is still one problemOn my December statement, hh gregg credited my account $which is the correct amount for both warrantiesThey also charged me 9.25% sale taxes which they didn't refund on each itemAlso, they didn't adjust my payment accordinglyI am looking for this matter to be resolved thoroughlyIf you have any questions, or need to see a copy of the original receipt, please let me know
Thank you kindly,
*** ***