HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

May 14, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE:*** *** (# ***)Dear Ms.***:I have received your letter regarding *** *** concerns about her computer.I apologize
for any inconvenience Ms*** experiencedIt is our understanding that the service plan covers the repair of hardware onlyWe regret any misunderstanding. A representative at our store has offered reimbursement toward the cost of the software for the computerIf she has any questions, *** *** can be reached at (302) 526-***We appreciate having the opportunity to answer Ms***’s complaint. Sincerely,*** ** ***Director, Service Operations***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.hhgregg steered me to AcceptanceNOW and they are a in store finance company for hhgreggI was never told by any of their employees that I was renting my appliancesI made it clear when I walked in I was there to pay cash, but was interested in their financing so as to help my credit scoresI was totally mislead and actually lied to with regards to my purchaseI had total faith in hhgregg, since they are a well known appliance storeI took everything I was told a faithI never would have signed on to rent my appliancesI have since paid over $1,500, plus my down payment and still owe more than my actual purchaseThey and AcceptanceNOW engaged n fraudI have also filed a complaint with AcceptanceNOWRegards,ied with this resolution.]
*** ***

June 3,
*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** ** *** Dear *** ***I have received your recent letter regarding *** *** concerns about
the washer.I apologize for any inconvenience *** *** experiencedHowever, we are unable to authorize a return for the washer she purchased in As indicated in our Return Policy, the return period is days from the date of purchase.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team

August 7, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** *** concerns about her
furniture.I apologize for any inconvenience she experiencedWe regret that we are unable to authorize a replacementIt is our understanding that parts on order.In the interest of good customer relations, a representative at our corporate office authorized a price adjustmentShe should receive the refund in the next daysIf she has any questions about the repair, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

October 7, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about her
dryer.I apologize for any inconvenience Ms*** experiencedWe regret that we are unable to authorize a replacementOur representative contacted the service plan administrator and was informed that the dryer was repairedIf Ms*** has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Warrantech authorized the repair but I was not notified that the repair was completed by the service facility until, after days, I called themI picked up the Home Entertainment System (not just a DVD player) and after months of waiting for the repair, it still has the same malfunction.Now Warrantech says they will authorize a store creditThey said HH Gregg would call me within days (as of last week) so that I can go to a store and replace the useless unitAs of late Friday, HH Gregg had not received the processed paperwork from Warrantech, and when they do, say it will take a few more days to call me.Who thinks this is reasonable? Who thinks all this is acceptable?Regards,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not sure what they are referring to with details, but I have attached their policy, ad and my receiptWhen I called customer service they told me I could get that price adjustment that I would just have to either by email customer service or going into a storeThis is not settled until I receive that price adjustmentRegards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI must bring attention to the fact that the response, however is the same response I jave been receiving all alongThey have told me that my case was being advanced due to the wait that I have experienced,but never has the product been delivered. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***

size=3>I have received your letter regarding *** *** concerns about her orderI apologize for any inconvenience Ms. *** experiencedOur records indicate that the order is being shipped by freightIt is our understanding that her products arrived at the *** *** *** yesterdayIf she does not receive a call or her order in a timely manner, she can contact *** at (866) 711-and refer to tracking number ***We appreciate having the opportunity to answer Ms. *** complaint
Sincerely,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThank you for taking my call yesterdayI have reproduced my original complaint hereunder, and have highlighted my contention in red both above and belowCustomers shop in the store not on line, and it was in the store that the grossly misleading advertisement appearedMy error was not to take a pictureI have subsequently gone back and took a picture of the in Store advertisement which was for days (copy attached)It is a replica of the one for daysPlease request from HHGreg the days store advertisement that was up in September to November When I purchased my appliances on the 09/19/2014, I was convinced by the in store advertisement of the days price guarantee matchThere were no blackout dates, or any exceptions on the in store screen advertisement, and the clerk Eli C***, who sold the appliances, reinforced the days price match guaranteeI did mention to him that I was in no hurry for the appliances as I have functional ones, and I know for certain that prices would go down on BLACK FRIDAY 11/28/He indicated that I could come back and get the price matchI was very, very ecstatic when I revisited the Pinecrest, Florida outlet during the week after thanksgiving and observed that the aggregate prices were down by $However, I was extremely disappointed when my request for a price match was refusedI know that there are penalties for intentional misleading advertisement, so I am sure that this simple matter can be amicably resolved without any further delayThank you Product_Or_Service: Electic Stove and Dishwasher LG Order_Number: *** Account_Number: *** *** *** ***
Thank you
*** ***
Regards,
*** R ***

August 6, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear MsRichardson:I have received your letter regarding *** ***’s concerns about the service
plan.I apologize for any misunderstandingIn the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and she has not already received a refund for itIf she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next days.We appreciate having the opportunity to answer MsHumston’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlbEnclosure

I purchased a full set of kitchen appliances on Black FridayI purchased a microwave, refrigerator, dishwasher, and stoveMultiple times I was scheduled for a delivery, but all of a sudden the item was out of stock and was not deliveredI have record of every email stating that the item is going to be delivered I took days off of work to make sure that I was here for the delivery, but all of a sudden by the time the delivery was supposed to be made, the item was out of stockThe business claims that they left voicemails about these changes but there is no such recordI verified my number and email multiple times to make sure that there is a good chain of communicationI receive emails that state the items are out for delivery, but when I call to ask whether the item is on the way answers like "the item was damaged, the truck broke down, the Kentucky business never shipped this item to us" are being madeI called corporate and the actual store multiple times to help resolve this issue, but no one seems to know what is going on and why the delivery is not being madeIt is January and I still do not have my fridgeI am not one to complain but it is getting very frustrating that the delivery is SCHEDULED but never actually delivered on the date/timeI work night shift, so I spent two deliveries waiting up for the phone call that the product is on the wayI cannot keep taking days off and time out of my day for an EXPECTED delivery that is not going to be madeAt this point, I am ready for a refund and will never be purchasing and expecting a delivery from this company

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received a discount on the first electric range when originally purchasedThe store would not give me the discount on the new electric range and I had to pay full price for it when I shouldn't haveI want the same discount received the first time, the 11% off of the stoveI made an exchange and you should honor the discounts I received on the order on all items regardless of the modelRegards,*** ***

October 3, *** ***
Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#
***)
Dear Ms***:
I have received your letter regarding *** ***’s concerns about his orderI apologize for any inconvenience Mr*** experiencedI have shared his feedback with regional managementIt is my understanding that his order was deliveredWe regret that we are unable to offer a price adjustment.
We appreciate having the opportunity to answer Mr***’s complaint.
Sincerely,
James TM***
Director, Service Operations
JTM/rlb

'Tahoma','sans-serif'>I have received your letter regarding *** *** concerns about the service plan
I apologize for any inconvenience Ms*** experiencedHowever, we are unable to offer any additional amountsAs indicated in the Terms and Conditions for the service plan, the service plan administrator may, at their discretion, issue a "check, voucher or shopping card for the original purchase price of that product"If she has any questions, NEW can be reached at (866) 856-
We appreciate having the opportunity to answer Ms*** complaint
Sincerely,
James ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com: the reason that I do not accept this response is that I just called HH Gregg and was told that I WOULD NOT be getting a delivery on the 14th like you stated It would be at least the 17th IF....IF....they came in This is unacceptable and total bad business I have contacted my local papers and news channels as well I need a response immediately guaranteeing when I will be receiving my product I think a month is long enough for a refrigerator that is standard....not special order
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

August 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about the rebate.I
apologize for any inconvenience Ms*** experiencedWe regret that we are unable to authorize a return for her orderIt is our understanding that the rebate processing company has approved the submissionShe should receive the rebate in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

February 26, 2015*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** (# ***) Dear Ms***:I have received your recent letter regarding *** ***’s
concerns about her refrigerator.I apologize for any inconvenience Ms*** experiencedOur records indicate that the store management offered a substantial discount on the replacement refrigerator.We regret that we are unable to offer the amount she requested for food lossHowever, in the interest of good customer relations, we processed a refund of $She should receive it in the next days.We appreciate having the opportunity to respond to the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb