HH Gregg Appliances

Ordered a TV days agoCharge showed up on card but TV never shippedCalled customer service twice, waiting on hold for at least minutes each timeNow one knows where the TV is or when it will be delivered

May 5, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’ concerns about the televisions stands.We regret her continued disappointmentHowever, we are unable to authorize a return for the standsGiven the length of time that has passed since the purchase, there is no way to verify how any issues with the parts may have occurred.If she still needs assistance with obtaining screws, the manufacturer can be reached at (866) 740-9830.We appreciate having the opportunity to answer Ms***’ complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

THe technician came out yesterday, over weeks after he had ordered the part, and still could not fix the problemI am still currently without a dryer and the warranty company ONLY covers up to dollarsI was advised by an HHGregg rep that I could get a refund minus the cost of the parts and labor that were used to try and fix the dryerThis is a sham considering the technician took the new parts back when they didn't workThe warranty HHGregg offers is ridiculousIt is poor business practice to offer a customer a warranty on an appliance if that appliance can't be fixed in a reasonable amount of time, not to mention the fact they will not cut me a check for the full price of the dryer so I can take my business elsewhere! Not only am I out over dollars at the laundry mat, I am also out the total cost of the new dryer I purchased last year
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

August 9, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about her dishwasher.I
apologize for any inconvenience Ms*** experiencedOur records indicate that a store credit was issued for the replacement of the dishwasherIf she still needs assistance, she can contact our Vendor Relations department at (800) 284-and refer to invoice ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me- Only because I don't have to call them again I hopeThe process of achieving this solution was by no means acceptablePlease see below:
Contact was made by Warrantech on April 11th, and I was advised they had made an appointment for me with *** for the last appointment of the day (I was assured this would be after 5:pm) on Tuesday, April 12th, I verified this with *** as wellOn Tuesday the 12th, *** called at 3:pm telling me they would be there in minutesI called *** and they said they absolutely could not make an appointment after and all of a sudden there was no record of the conversation I had with their person or the supervisor from WarrantechSo I called Hhgregg back (which I guess is Warrantech) and had to literally scream to get to someone who could give me an answerI was transferred then to 'Tier 1' who advise me that all this time I should have been transferred there to find me a different repair serviceShe advised that she would set me up with Comp Teks (which I had originally and never called me back nor provided a good phone number to reach thema week went by and I was switched to ***)So she tells me to call them first thing the next morning and schedule an appointmentI didThey had none of my info and said even when they got it, they couldn't schedule anything for over a weekI did my own research (on my own time) and found a repair person who would service a Samsung dishwasherI called Tier (May I remind you at this point that it takes an act of Congress to be transferred there even with an authorization number - so each phone call I make is roughly an hour or more)I verified exactly what I needed to be reimbursed the costs and they tell me I need to have the repair person call them before doing any repairsI agreeThe repair person came on Saturday, April 16th, and I explain this to himHe troubleshoots and tells me what is wrongI call Tier They are closed on SaturdayI get an estimate from the repair person and pay him the diagnostic feeI call back on Monday and I'm told that they are there on Saturday and they don't know why I was told that they were closedOMGI give them the estimateThey never call me back to advise what the next step isOn April 19th I call and I'm told that they need a breakdown of parts, part numbers and labor costsOne part is under the manufacturer warranty so I'd have to go through the manufacturer to order itThen they look and see that the dishwasher is over the dollar limit for repairsThey tell me I have to contact another department to get the diagnostic fee reimbursed and that in about 24-hours they will send a credit for 80% of the purchase price of the dishwasher to the store so I can buy a new oneUhhhmy plan said it would be replaced with no hidden charges or deductibles etcNot that I would have a credit for less than I paid and have to foot the $difference! So I hang upI contact HHGregg corporate and ask about the PSP and I'm advised that it should be replaced 100%I explain my situation and the representative apologizes (a first) and handles the issue sending a credit to the store for 100% of the purchase price as well as sending my info to the claims department for my diagnostic fee reimbursementOne rep from corporate finally handled the situationI am not completely satisfied because of everything I had to go through to reach this resolutionI will take it so I can be done with all the headache.
Regards,
*** ***

November 7,
*** ***
Revdex.com, Inc
East Washington Street, Suite
Indianapolis, Indiana
RE: *** *** (# ***)
Dear Ms***
I have received your recent letter regarding *** *** concerns about her washer
I apologize for any inconvenience Ms. *** experiencedOur records indicate that the washer was picked up on 10/She should receive the refund within the next daysIf she has any questions, our Call Center can be reached at (800) 284-
We appreciate having the opportunity to respond to Ms***’s complaint.
Sincerely,
*** ** ***
Director, Service Operations
***

February 2, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about the order.I
apologize for any frustration *** *** experiencedOur company did not receive the funds associated with the checkTherefore, we are unable to offer a refund or delivery of the items as he requested.It is my understanding that *** *** has the option to contact the financial institution that issued the check and request that they stop payment so that the check cannot be cashed in the future. We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team

January 28, 2016RE: *** *** ** ***
Dear *** ***I have received your letter regarding *** *** concerns about his refrigerator.I apologize for any inconvenience *** *** experiencedOur records indicate that the service
plan administrator authorized a store credit for the replacement of the refrigerator.If he needs assistance with filing a food loss claim, the service plan administrator can be reached at *** ***. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

January 29, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the
television. I apologize for any inconvenience Mr*** experiencedWe regret that we are unable to authorize a refund. Our records indicate that the television came with a one-year parts and labor manufacturer’s warrantyIt is our understanding that if a factory-authorized technician determines that the television is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

December 27,
*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s purchase.We apologize for any
inconvenience Mr*** encounteredOur records indicate that the order was fulfilled on 12/14/We hope the pick up process went smoothly and hope he enjoys his purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

">I have received your letter regarding *** *** concerns about his order
I apologize for any inconvenience Mr*** experiencedOur records indicate that the refrigerator was deliveredWe regret any disappointment he experienced
I have shared Mr***'s comments with the regional management so that they can address any issues with their personnel
We appreciate having the opportunity to answer Mr***'s complaint
Sincerely,
*** ** ***

November 7,
*** ***
Revdex.com, Inc
East Washington Street, Suite
Indianapolis, Indiana
RE: Lawre*** *** (# ***)
Dear Ms***:
I have received your recent letter regarding *** *** concerns about the refrigerator
I apologize for any inconvenience Mr. *** or his mother experiencedWe did not locate a record of the purchase listed under the information he provided in his complaintGiven the length of time that has passed since the date he indicated that the refrigerator was purchased, we are unable to offer a return or an exchangeAs indicated on the back of our invoices, the return period is days from the date of purchase
Most appliances come with a one-year parts and labor manufacturer’s warrantyWe recommend that he proceed with the service processIf the manufacturer determines that the refrigerator cannot be repaired due to a covered defect, they may evaluate the service history for a possible replacement
We appreciate having the opportunity to respond to Mr. *** complaint.
Sincerely,
*** ** ***
Director, Service Operations
***

I purchased a Samsung inch TV on 11/ My order summary confirmed my purchase and stated it would arrive on 11/ When I did not receive a confirmation email, I called customer service and was told that it would be 4-weeks for delivery This is unacceptable and I feel that it represents advertising If I would have known that it was that length of time rather than the 3-days on the order summary, I would not have made the purchase As a result, I was not able to purchase the TV of my choice and at a sale price...in the foreseeable future This is the second negative experience I have had*** *** is a strong competitor and I will do all of my business there in the future Finally, it took minutes to cancel my order If you were the customer on the other end, how would you feel?

July 12, 2016*** ***
Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding *** ***’s concerns about her purchase.We regret her continued disappointmentThe store manager informed me that he attempted to contact her and Mr*** on 7/and 7/If they still need assistance, Sales Manager Maxo R*** can be reached at (954) 756-3545.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

February 27, 2015*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’ concerns about the
refund.I apologize for any inconvenience MsHarris experiencedOur records indicate that a refund of $was processedIn the interest of good customer relations, we processed a reimbursement of $She should receive it in the next days.We appreciate having the opportunity to respond to the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

June 9, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear Ms***:I have received your letter regarding *** ***’s concerns about the television.I
apologize for any inconvenience she experiencedWe regret that we are unable to authorize a return or an exchangeAs indicated in our return policy, damaged products are not eligible for exchange or returnGiven that our company did not deliver the television and no damage was reported before it was removed from the store premises, there is no way to verify how any damage may have occurred.If Ms*** would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

I really do not think HH Gregg cares what I think I purchased a $year warranty Getting timely service from their providers is next to impossible One of their companies could not come for "six weeks" An alternative offered a two week from now appointment I went local and had it fixed the next day It was leaking water all over my wood floor I had to take action Now I am asking them to reimburse a $service fee I paid I was on the phone three hours with them and the manufacturer and was eventually told to email a copy of my service invoice HHGreeg I did, but I don't high hopes I will never, ever deal with them again They are either incompetent or crooked or both They put you so many hoops that you just want to give up

August 24,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns
about the charge to her card.I apologize for any inconvenience and misunderstanding that Ms*** experiencedOur Accounting department has processed a refund for the chargeIt should post to her account within the next business daysI am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The original receipt given to us displays a day money-back satisfaction guarantee with no exclusions listed anywhereThe first time we were notified the Serta Adjustable bases were not returnable was after the bases proved defective and malfunctionedWe chose to return them based on the 'satisfaction guarantee'Despite H.HGregg's denial of accepting returns, the attached bill of lading shows they did pick up a comparable item and refund the customer's money.Such differences of retail customer support are actionable items and behooves H.HGregg to settle our grievances in a manner consistent with the prior case.
Regards,
*** ***