HH Gregg Appliances

December 31, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

store credit. I apologize for any inconvenience Ms. [redacted] experienced. As indicated on the back of our invoices, the return period is 30 days from the date of purchase. In the interest of good customer relations, a representative at our corporate office offered her a store credit for the return of the furniture she purchased in March of 2014. We regret that we are unable to honor her request for a refund. We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204
class="apple-converted-space"> RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s shipping concern.I apologize for any frustration Ms. [redacted] may have experienced. The product has been packaged and is shipping under FedEx tracking ID [redacted]. The expected delivery date is Wednesday 1/11/2017 by end of day. I regret that there was a stock delay that caused the item to not be fulfilled expediently. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

April 22, 2015 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# [redacted]) Dear Ms. [redacted]: I have received your follow-up letter regarding [redacted] Aybar's concerns about her sofa. We regret her continued disappointment. However, we are unable to offer her a 50% discount. Our furniture department is researching an issue with the part order. She should receive a call once they have more information. If she has any questions, our Call Center can be reached at (800) 284-7344. We appreciate having the opportunity to answer Ms. Aybar's complaint.
Sincerely,
James T. M[redacted]

I've had multiple positive experiences with HHGregg and their employees on Grape Road in Mishawaka. I've purchased a basic washer/dryer pair with delivery and installation, a large grill and multiple pieces of sturdy furniture. The setup team was prompt and knowledgeable and even warned me that I needed an electrician to swap outlets so the dryer wouldn't overpower my circuits. The products have been working flawlessly since May '15 and I use the grill almost every weekend.

Waiting for checkout sometimes takes a little extra time, but that's mostly because I always find online deals from their website for better prices. The staff are friendly and have always helped me load up the car and the manager once gave me a floor model deal I couldn't resist! Overall, I'm highly satisfied with their competitive prices, quality products and helpful employees.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is unacceptable in any way shape or form. They delivered the appliances 3 weeks late and made 3 separate attempts. The first failed because they left the stacking kit off the order, the second because they brought the wrong securing bar, and the third they finally completed delivery. In the meantime I was placed on hold for hours at a time, ignored if I called to find out what had happened, had a customer service representative tell my wife I was lying to her, had the same representative threaten to cancel the order without refund, was offered an $90 refund that was never paid, and because of the rescheduled deliveries I had to miss work.
This is unacceptable behavior, but to claim it is "all delivered and everyone is happy" is an outright lie on their part. I have attached a screen shot of the email where I was informed there would be a $90 refund, but that is far from enough for tolerating this behavior from these people. If you take a look at their Facebook page I am hardly alone, this is an ongoing issue with multiple people and borders on fraud.
Regards,
[redacted]

April 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] complaint about his...

order.I apologize for any inconvenience he experienced. We are processing a refund for his order. He should receive it in the next 30 days. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Dear Ms. [redacted]:
"Arial", sans-serif; font-size: 10.5pt;'>We have received your letter regarding [redacted] concerns about her washer.
I apologize for any inconvenience Ms. [redacted] experienced. A representative from our corporate office contacted her and was informed that the issue with the washer was resolved. In the interest of good customer relations, we are sending her a $50 gift card. She should receive it in the next 30 days.
We appreciate having the opportunity to answer Ms. [redacted]s complaint.
Sincerely,
[redacted]

February 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: Stephen [redacted] (# [redacted]) Dear Ms. Richardson:I have received your recent letter regarding Stephen [redacted]’s concerns about his...

rebate.I apologize for any inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we have authorized a store credit for $100 to reimburse him for the rebate. For further assistance with using the store credit, he should visit the store location nearest him and refer to invoice [redacted]. The store credit expires in 6 months.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

July 29, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE : [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]'s concerns regarding his refrigerator.We apologize for any inconvenience Mr. [redacted] encountered. Our records indicate that the unit was exchanged on 07/16/16.We appreciate the opportunity to address the complaintSincerely,StephanieExecutive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response from HHGregg on 12/31/2016 claims the refund has been processed and I should receive the refund within "5/7 business days". I have not received the refund yet and would like to keep the complaint open until a refund is actually received. In the cancellation email that I received, HHGregg stated that the refund would be credited within 7-14 days (PDF of email attached). HHGregg told me on 12/4/2016 that a refund check was being cut and I would receive it within 10 business days (call [redacted]). They didn't send the refund. After going back and forth with the company, they finally provided a shipping label for me to send the TV sent in error back to them. On 12/23/2016, I was told that the refund was processed via PayPal and I would receive the refund within 2-3 business days (call [redacted]). I called back on 12/31/2016 because I had not received the refund yet. On 12/31/2016, the representative told me that the previous rep told me wrong and that the refund through PayPal may take 30 days (the rep hung up on me before I was able to get a call number). Now, in responding to the Revdex.com complaint, HHGregg claims the refund should get to me within "5/7 business days". Is that from 12/23/2016 when I was told the refund was processed or 12/31/2016 when I called back and they reference in the Revdex.com response. I have still not gotten my refund via PayPal, which is in excess of 5/7 business days from the 12/23/2016 call. With every communication from HHGregg, I get different information and still have not received a refund.
How long does a company get to keep my money for an order they cancelled?
Regards,
[redacted]

August 27, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear [redacted]I have received your letter regarding [redacted] concerns about the claim of...

damage.I apologize for any inconvenience Ms. [redacted] experienced. It is our understanding that her claim of damage was forwarded to Secura Insurance. If she has any questions about the claim, she can contact Claim Representative Brandon [redacted] at [redacted] extension [redacted]. The claim number is [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb

October 13, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding the store credit [redacted] was offered for the...

replacement of the television.I apologize for any inconvenience Ms. [redacted] experienced. A representative from the store is calling her to address her concerns. If she has any questions, the store can be reached at (770) 432-9494. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] FOR ALL THE TRIPS I HAD TO AND THE ONLY THING YOU ARE GOING TO APOLGYS I DONT BELEIVE THAT IS CUSTOMER SERVICE.?
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
No! This complaint has escalated further. There has been absolutely no action or resolution. HH Gregg turned it over to a 3rd party installer who turned it over to an insurance company. Now the insurance company is unresponsive. Next week I will go back to my original plan back in November and that was to file a lawsuit in local civil court.
Revdex.com - I could not find a way to "respond" to your updates, so am sending to this email. Thank you for trying to assist with this matter.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

October 3, 2014
[redacted] 
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: Kr[redacted] (# [redacted])  
Dear Ms. [redacted]
We have received your follow-up letter regarding [redacted] complaint. 
We regret her continued disappointment. However, we did not find an order number in her complaint. If she has any questions or if she still needs assistance, our Call Center can be reached at (800) 284-7344.
We appreciate having the opportunity to answer the letter. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

June 29, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his...

rebate.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to expedite his rebate. However, we shared his concerns with the rebate processing company. It is my understanding that they have approved his rebate submission.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
 
 can you cancel the complaint . its been resolve. thanks! 
 
Regards,
[redacted]

July 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television and the...

service plan.I apologize for any misunderstanding. Television service plans sold in our stores do not offer the Accidental Damage from Handling coverage enhancement. In the interest of good customer relations, we can offer to cancel the coverage and refund the price of the service plan in full as long as the coverage has not been used and a refund was not already processed.If he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive TeamEnclosure

October 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the washer.I apologize...

for any frustration Mr. [redacted] is experiencing. We regret that given the length of time that has passed since the purchase, we are unable to authorize a return or an exchange. As indicated in our return policy, the return period is 30 days from the date of purchase.Our representative contacted the manufacturer and was informed that a safety team is evaluating the issue. If Mr. [redacted] has any questions, Whirlpool can be reached at (800) 253-1301.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team