HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have provided pictures of my phone records (Attached) proving that I called the store five times starting on 9/12/16 two days after purchasing the washer and dryer. Also attached is phone records of calling the corporate office on 9/16/16. If you were to check the store cameras in that same time frame you will see me come into the store on two different occasions to voice my complaints and try to do something to resolve this matter.  I spoke to a sales person named Samual, the store manager Brian and the general manage John about this matter. The manager informed me that there was a 20% restocking fee if we wished to return the washer and dryer. Later when talking to the corporate office we were informed that that was not true that it was only a 15% stocking fee. The manager also talked me into keeping the appliance and to try different settings, he also gave me quotes on returning the items and buying a different set but asked me to try a different setting and to "try to be happy with it" before I made my decision because of the money I would be loosing with the restocking fees. Between the calls and going to the store on multiple occasions he kept giving me different settings to try and when none of them worked and I informed him that I wished to return the item he than told me it was past thirty day cut off and I could no longer return them. He never informed me of the thirty day dead line and I believe he coursed me into keeping the appliances until it was too late to return them. I than talked to the general manager about this issue and by this time the washer had broke so I was also talking to him about getting the washer fixed 10/26/16. The washer is still not fixed do to having to order parts. The general manager told me to call the corporate office and tell them that I not happy with the washer and that is was already broke down and they would give me a in-store credit and I could come back in a pick a different set and they would change it out. So I did what he said and the corporate office informed me that that was not possible after the thirty days that he should have never told me that. So once again I had been lied to about this matter. I than called the general manager again after receiving this news from corporate office and he informed me that he had just received an e-mail from the corporate office telling him the same thing. He did apologize and than tell me that there was nothing else he could do. This is the worst buying experience I have ever had and the worst product I have ever bought and after spending a lot of money for new appliances and being very dissatisfied I am still not able to wash clothing at my house. I have been going to the laundry mat for almost a month taking up a lot of my time and money to wash me clothing for a family of five. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]6, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The situation is not resolved, I have the flyer, no where on the flyer does it state that the price match gaurantee will not be honored. These people are lying crooks!! Please I need your help because I continue to get different reasons for them not honoring the garauntee.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was very excited to purchase HP pavilion x360 labtop, but my experience has turned out very poorly. I'm writing to express my dissatisfaction with AcceptanceNow program which has charged me a service plan of 12.99 a month. I have repeatedly asked them to stop billing me because I never signed up for this insurance. The bill for the insurance was paid for the month of April and I do not want this service.  In hopes you can help remedy the situation. Please refund any and all fees associated with this RAC discount insurance program.  I was not asked for a service plan at HHGregg. It was automatically enrolled for me without my knowledge. I am unhappy with my purchase and the service provided to me. I do not see myself ever shopping at HHgregg or any of its subsidaries ever again. I will make all future purchases from [redacted], or [redacted]
Issue remains unresolved and I would like the Revdex.com to close the complaint as unresolved. HHGregg is not making a sincere effort to resolve the matter.

December 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize...

for any inconvenience and frustration she experienced. Our records indicate that the order was canceled and a refund was processed. If she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

[redacted]  Revdex.com, Inc.  151 N. Delaware Street #2020  Indianapolis, IN 46204  RE: [redacted] (#[redacted])  Dear Ms. [redacted]:  I have received your letter regarding [redacted]’s warranty fulfillment. I apologize for any frustration Ms. [redacted] may have experienced.  I regret that at this time we do not have any updated information. Per the service agreement and our installation terms we are unable to provide free installation to a replacement product for an order from May of 2015. We appreciate having the opportunity to answer the complaint.  Sincerely,  Z.A. N[redacted] Executive Team

April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your follow-up letter regarding [redacted] concerns about the rebate.We regret her continued disappointment. However, we stand by our previous response.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I want at least 2 years of warranty for the appliances paid by HHGregg company. I have  received all discomfort and still dealing with damage appliances which is not fair.  EVERYTHING that I bought to this store was damaged and defective. They want the customer to be guaranteed and make money because they sell you used appliances and warranties as well. I have received so bad feedback from people in general about this company regarding issues with defective products and bad customer services. I can't believe it is happening to me and no one can't do ANYTHING to stop this totally mess. Definitely, I won't recommend it. This company is not offering anything to me. Why they don't pay off the HHGregg credit card that I still paying? All the appliances were so expensive and not cheap or on sale...I am paying a lot still. I want $$$$$recompense to my credit card and 2 years of warranty (I am pretty sure I will needed for the next month, something will break again).
Regards,
[redacted]

October 12, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] Customer service issue.
We apologize for the inconvenience Ms. [redacted] experienced when trying to place an online order. I was able to speak with Ms. [redacted] and inform her that both gift cards are valid, and available to make a purchase, however she did decline.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

I recently bought a stove and microwave from HHG. This is the first time using them. We found the range my wife wanted and they gave us great discounts. The process was great for both of us (low price for me and great experience for my wife). My wife decided after 2 weeks that she didn't like the electric top and wanted a dual fuel. Unfortunately, HH Gregg didn't have the one she wanted so we called to return it. I was waiting for the excessive charges for pickup, restock, etc. There was none. What a great company to buy from. I see all the negative reviews, but people tend not to bother to write a positive one. My experience was so positive, I took that extra step. I will buy from them again.

I have received your letter regarding [redacted] concerns about his store credit.
I apologize for any inconvenience Mr. [redacted] experienced.  Our records indicate that a stroe credit for $395.48 was authorized and part of it was used.  In the interest of good...

customer relations, we are refunding the remaining $146.77.  He should receive the refund in the next 30 days.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
 
[redacted]

January 13, 2017From: [redacted] <[redacted]>Sent: Wednesday,...

January 18, 2017 5:48 PMTo: infoSubject: Complaint #[redacted]   As of this date, I have not received a call from hhgregg-the business which is the subject of this complaint. I've attempted to call numerous times, unsuccessfully as wait times exceeded 25 minutes. I called the corporate offices in Indiana, left a message with no return call. This company does not appear to be interested in mitigating this complaint. Sent from my iPad 
Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. We forwarded her information to the delivery center and requested that a representative contact her to address her concerns about the hardware. If she does not receive a call in a timely manner, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

August 11, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her...

range.I apologize for any inconvenience [redacted] experienced. Our representative contacted the service plan administrator and was informed that the technician ordered parts and a service call has been scheduled. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have made all the calls to Warrentech and they say this is an HHGregg issue. I am not making any more phone calls on this matter! You are a disgrace of a business and took my money for a warranty that you will not uphold!
Regards,
E [redacted]

December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his order.I apologize...

for any inconvenience Mr. [redacted] experienced. Our records indicate that a refund was processed. If he has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk

I received an email last night with a number to call to schedule delivery. When I call that number I'm connected to Sirius XM radio hotline!? I emailed them repeating my correct phone number and that I'd like to cancel unless we can resolve it today. Their helpline puts me on hold for over an hour...

so I don't know how to reach anyone to cancel.

January 12, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] has experienced. His feedback is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the future. As previously stated, the order was cancelled and refunded on 12/12/16. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

November 13, 2014
[redacted]
Revdex.com, Inc.
Indianapolis, Indiana 46204
RE: [redacted] (# [redacted]) 
Dear...

Ms. [redacted]
I have received your recent letter about [redacted] concerns about his refrigerator.
I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that the refrigerator was purchased as a floor model refrigerator, not a new-in-box unit. The refrigerator is still covered by the manufacturer’s warranty. It is our understanding that the manufacturer assisted them with scheduling a repair.
We appreciate having the opportunity to respond to Mr. [redacted]z’s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

I have received your follow-up letter regarding [redacted] concerns.
We regret his continued disappointment. However, we are unable to transfer service plan coverage. When the service plan administrator covers the cost of a replacement product, the contract is deemed fulfilled. If he has any questions, Warrantech can be reached at (877) 456-9643.
We value Mr. [redacted] as a customer and appreciate having the opportunity to answer his complaint.
Sincerely,
[redacted]