HH Gregg Appliances

November
-0.1pt;">9, 201 6 [redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])
Dear Ms. [redacted]: I have received your letter regarding [redacted]'s purchase.  I apologize for any frustration Ms. [redacted] has experienced.   We have contacted the warranty administrator Warrantech on Ms. [redacted]s behalf. After reviewing their case notes and photos from the service company, Warrantech has offered to provide a second opinion from a different service company for Ms. [redacted]. The second opinion service call will need authorized by calling Warrantech at 877-456-9643.   In regards to the premium service plan , hhgregg is willing to refund the cost in full. We ask that Ms. [redacted] fill out and mail the attached form, along with a copy of this letter. Warranty cancellation requests normally process within 30 days. We va lue our customers and appreciate the opportunity to answer the complaint. Sincerely,/ Executive Team - Z. N[redacted]

July 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her refund.I...

apologize for any inconvenience Ms. [redacted] experienced as a result of the delay. Our records indicate that the refund was processed. She should receive a credit to her account in the next 5-10 business days if she has not received it already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

No customer service whatsoever when it comes to resolving service issues on my Maytag washer even though I have the protection plan to cover the appliance. I keep getting the runaround from H H Gregg and the protection plan company. All anyone will say is they are sorry and I have to wait ANOTHER 2-3 days after over a week! Not good customer service and I will never go back.

December 19, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund issue.
We...

apologize for any inconvenience Mr. [redacted] may have experienced. Our records indicate Mr. [redacted] order was canceled 11/25/16. Mr. [redacted] was also emailed 11/25/16 at 8:25am confirming that the order was canceled and could take 7/10 business days for the refund to be issued
12/05/16 $140.39 was issued back to Mr. [redacted] PayPal account.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The retailer had stock of the item at several stores prior to Christmas.  While the item may not currently be in stock, it is still listed on their website.  I will be happy to wait until the item is available so that the retailer can honor the price reflected in my original order.  
Regards,
[redacted]

mso-bidi-font-family: 'Times New Roman'">I have received your letter regarding [redacted] concerns about his television.
I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his request. Our representative contacted the service plan administrator and was informed that the television was repaired. If he has any questions, Warrantech can be reached at (877) 456-9643.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
 Sincerely,
James [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have called Thomas W[redacted] several time left 6 voice mails since Friday Jan 2nd, 2015. Finally the executive named Deborah called me back on Thursday Jan 8th about my complaint @ 9:58AM. She proceed to tell me that they will refund my $3,100.00 but they need to pick up the furniture first before they issue me my refund.  I told her I need to receive the check before they pick up the furniture. Deborah said that's not how it works the furniture need to be pick up first and back to the manufacturer then it will go to the accounts receivable then they will issue me a check. I asked Deborah when can they pick up the furniture I asked her to make the pick up after 5:00 PM because that is the time I would get home from work. I even asked her maybe on this Saturday she said she did not know she would have to call & schedule the pick up she would call me back with the day.  Later that day Deborah called me back @2:06PM and said they will pick up the furniture this Saturday sometime I asked her that I need a window she proceeded to be very rude and tell me I got what I wanted why am I to make sure I'm home usually they will call me 3 hours a head to tell me a time.  I asked Deborah if she can send me email on what we discussed about the refund and pick up the furniture. She told me she would send me email with the details.  She proceeded to scream at me and said she is over this dealing with me and said I got what I wanted so what is my problem. I asked her how long would it take to get my refund back she told me it could take up to 25 business days. I told her I have company coming in town next week that I need it sooner to go purchase another couch set. She told me that was not her problem. Then she kept on screaming at me & my coworker heard her.  I asked her to stop screaming at me as a customer you do not have no respect or compaction it for my situation.  I then asked to speak with either Thomas W[redacted] or Denis M** because she was very rude.  She told me their is no one I can speak to to deal with her but she is over my deal.  I told her I work for A billion dollar business and if I ever treated our customers like the way she was treated me I would be fired.  She sat on the phone I asked her are you ignoring me know.  I told her if she does not like to deal with people then maybe she should go look for another job because their are people out there that would take her job in a heart beat. She changed her tone really quick. I asked her I need it by 25 business day she told me I didn't not tell you that I told you it could take up to 10 business days which was a lye because my coworkers heard her and the whole conversation.  She told me there was nothing else to discuss that I got what I waned and she need to hang up now, I asked her that you are going to send me that email right she said yes and hung up.  I did not receive any email from her it is Jan 9th, 2015 @ 9:15 AM and I still have not received email confirming our conversation.  Thank you[redacted][Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
To The Revdex.com,
   Attached is a copy of what I've been thru with this refrigerator. I was charged $90.00 the last time someone came to my house and told me it was the design and it can't be fixed. Why should I let some one come to my house and tell me the same thing again and charge me for what I already know. I was disrespected by the last service company that came here and I don't want to take myself thru that again. Plus I didn't buy a refrigerator that requires me to clean the ice bucket twice a month because of frost build up because the ice bucket is on the door. Look at my warranty record Samsung fixed it or had 4 complaints from me and HH Gregg have had four and I really believe that if there was a solution for this problem it would have been taken care of by now. So to summarized all of this I want a different refrigerator because I don't want to spend the rest of my ownership year dealing with what I have experienced these last 2 years.
Regards,
[redacted]

My son purchased a drone for me as a Christmas gift, December 20th ( $299.00) I course opened it Christmas day. A few days later I took it to fly and of course the blade guards broke not allowing it to fly with damage. I called H H Gregg and they said to return it that I had 30 days. my son took it back and spoke with a manager who said it was not returnable they would not accept it for one the guards were broke and for two it was not returnable. I called and spoke to the same manager and his response was to bad your out the $299.00. Never offered any other choice. I have searched and have not found any parts that I can buy as well I have E-mailed the drone maker which has not responded. As I told the manager its just bad business not to get what you pay for.

I have received your letter regarding [redacted]'s concerns about her purchase.
12.75pt 0.05in 0pt 0in">I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that she paid $106.79 plus tax for the Keurig. In the interest of good customer relations, we processed a refund of $8.42 to reimburse her for the price difference. She should receive it in the next 30 days.
We appreciate having the opportunity to respond to Ms. [redacted]'s complaint.
Sincerely,
James T. M[redacted]

November 19, 2015RE: [redacted] Dear [redacted]I have received your letter regarding Sarah Francis’ concerns about her dryer.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to offer a return...

or a replacement. Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the dryer is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We recommend that [redacted] proceed with service.We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Manager

December 11, 2014[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (#[redacted]) Dear Ms. [redacted]I have received your recent letter regarding [redacted] concerns...

about her request for a price adjustment.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request. As indicated on the back of the sale ad, prior purchases were excluded. We appreciate having the opportunity to respond to Ms. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

"Times New Roman"'>I have received your letter regarding [redacted] concerns about his delivery.
I apologize for any inconvenience Mr. [redacted] experienced. We forwarded his information to the appropriate personnel. It is our understanding that a representative should contact him in the next 5-10 business days.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
[redacted]

April 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns.I...

apologize for any inconvenience Ms. [redacted] experienced. We were unable to locate a record of the purchase. If her issue has not been resolved, we request that she provide a copy of the purchase invoice so that we can research her concerns further. We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

I purchased a refrigerator from HH Gregg toward the end of 2013. I also purchased an extended service plan administered by HH Gregg. I have had to have this Whirlpool refrigerator fixed 5 times. I am thankful that I had the service plan but..... three weeks ago my refrigerator stopped cooling. I called in a service request and was told that someone would contact me within 24-48 hours. Two days later I called again because the phone number they gave me for the service company did not work. They told me it would be 24-48 hours as they were going to have to find another company. I live out in the country and when I called back two days later, they told me that they couldn't find anyone else that would come to my location. They had contacted the service company and said that they were having phone problems but they would e-mail me and get a technician set up to come out. Five days after my initial call a service person finally came out. The freezer was freezing up so he told me to keep the door open for two days then plug it back in and see if it came up to temperature. It did and worked for about a week, maybe less. Then I had to call again to the extended service plan, HH Gregg, and restart the process all over again. This time it took three days to get the service tech out and he told me he had to order parts, although the last time he was out he had put in an order for the parts incase but the service company did not order the parts and cleared out the service call. Here it is a week later and I still have no refrigerator! What good is a service plan if you can't get prompt service. If it was a different appliance it may not be an issue but a refrigerator it is an issue! At this point I would probably never by a Whirlpool appliance again and never shop at HH Gregg! If you purchase the service plan be prepared to be frustrated and have to keep after them to get your appliance fixed. Clearly after 5 times, three times for the frozen up ice make and two for the frozen up freezer (frost free appliance), this refrigerator is a LEMON and should be replaced! But in the very least, GET IT FIXED. We have out-of-state company coming in a few days and WE HAVE NO REFRIGERATOR!!!!!

September 26, 2014
[redacted] 
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] concerns about the service plans.
I apologize for any misunderstanding. According to our records, she purchased service plans that were listed on her invoice as major component. We regret that we are unable to reimburse her for the cost of parts or repairs as she requested.
In the interest of good customer relations, we can offer to refund the service plans in full as long as the coverage has not been used. If she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.
We appreciate having the opportunity to answer Ms. [redacted]s complaint. 
Sincerely,
 
[redacted]Director, Service Operations
J[redacted]
Enclosure
---------------------
Request to Cancel Warrantech Extended Service Plan
I hereby request H.H. Gregg to cancel my Warrantech Premium Service Plan (PSP) and to refund the pro-rated balance to me, less any claims paid, unless otherwise precluded by law.  I agree to waive any further claims pursuant to this Premium Service Plan or the product that was originally covered.  This form must be completed by the original purchaser.
Original Purchase Information (Send Refund to)   Same ?
Name ______________________________ Name________________________________
Address (original)_______________________ Address_______________________________
City________________________________ City__________________________________
State/Zip____________________________ State/Zip______________________________
Purchase Date________________________ Telephone # ___________________________
PSP Purchase Price____________________
Sales Invoice Number____________________
PSP Model Number_____________________
Customer Signature_________________________________     Date ___________________
(Original Purchaser)
Reason: _______ok per DM/RB to refund the AWWT2M-10 and ADWT2M-5 service plans purchased on 6304-029784 if coverage has not been used and form is received by 10/30/14.
Mail To: Warranties Department hhgregg, 4151 E. 96th Street, Indianapolis, IN  46240.

October 7, 2016   [redacted]...

[redacted]      Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’s concern about her appliance pick-up. I apologize for any frustration Ms. [redacted] has experienced.   A return invoice has been created to pick up Ms. [redacted]’s washer/dryer purchase for a refund. Ms. [redacted] will need to call her local store at 630-259-1094, referencing invoice [redacted] to set a pick-up date for the units.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.That is the most insulting offer I have ever received. It is not only offensive but also insult my common sense at the very basic level. Why? Would I ever buy another product from hh Gregg. Not only did I buy a bad tv from your store that you refuse to exchange. Then you turn around and offer to sell me another one at a discounted price. Why so you can take more of my hard earned money and sell me more bad merchandise. No thank you.  You lie and say that I damaged the screen and nobody from your store has ever seen the tv since I left the store with it even after I sent in pictures of the tv you still refuse to do the right thing. You do not care because it not you. It is not your hard earned money. This has been the worst experience I have ever been through with a retailer. You state that in the interest of customer relations you can select me a tv at a discounted price. What a joke! Hh Gregg will never get another dime of my money. 
Regards,
[redacted]

We have received your letter regarding [redacted] concerns about the range.
0in">I apologize for any inconvenience Mr. [redacted] experienced. I have shared his comments about the website image with the appropriate personnel.
It is my understanding that he had the option to decline delivery of the product at the time of delivery. We also offer a 30-day return period. If Mr. [redacted] returns the range, we can offer to reimburse him for the pickup charge. For reimbursement, we request that he send the receipt to the following address.
Corporate Office, h.h. gregg
Attn. Communications Department 4151 E. 96th Street
Indianapolis, IN 46240
We appreciate having the opportunity to answer Mr. [redacted]' complaint.
Sincerely,
[redacted]
 %3

February 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the range...

kit.I apologize for any misunderstanding. She may have the option to return the kit for a refund within 30 days of purchase. We recommend that she take the kit, the packaging, and the purchase invoice to the store and speak with the store management for further assistance.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]