HH Gregg Appliances

April 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her sofa.I...

apologize for any inconvenience Ms. [redacted] experienced. According to our records, the service plan she purchased is administered through Warrantech. We contacted the service plan administrator and were informed that the issue she described is not covered. We regret that our representatives are not authorized to override decisions made by the service plan administrator.If the coverage has not been used, Ms. [redacted] may have the option to request a cancellation of the coverage. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Ms. [redacted] complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

June 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]s concerns about her refrigerator.We are sorry for the continued frustration. The service plan administrator has informed us that they issued a check for the replacement of the refrigerator. If Ms. [redacted] has any questions, [redacted] can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

July 12, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

order.I apologize for any inconvenience Ms. [redacted] experienced. It is my understanding that the store management contacted her to address her concerns. If she has any questions, our Wilkes-Barre store can be reached at (570) 793-2003. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

November 19, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: Beverly Fleming (# 10805813) Dear Ms. Richardson:I have received your follow-up letter regarding Beverly Fleming’s concerns about her damage claim.We regret her continued disappointment. Her claim was forwarded to [redacted] Insurance, the contractor’s insurance carrier. If she does not receive a call in a timely manner, [redacted] Insurance can be reached at (800) 327-3636.We appreciate having the opportunity to answer the complaint. Sincerely,Diane MooreCommunications ManagerDM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have called Hhgregg who referred me to Samsung with my complaint in a very short time. I called and wrote to Samsung several times since Hhgregg referred me there to call. Besides that a year has not gone by to this day for my complaint. They never returned me call or gave me a response to  my letter. Per Samsung's repair contractor this oven is defective I was explained and the did not even want to come out to my house 2x after I finally got some response from Samsung. They said nothing they can do for my claim, This seems fraudulent in my opinion. Samsung can't get the temperature regulated and that is it? I am supposed to live with just being able to use a cook top that also gets too hot? This is a hazardous appliance and that is all they have to say? No, I am not satisfied and like to know what other options I have. They know the oven overheats and is a problem if I would use the self cleaning which the repair man told me NOT TO! Or I have a problem. They know and sold me the oven anyway!I posted prior to contacting you this bad experience on facebook to warn people and to get my complaints heard as I was not given any repsonses to my requests. I will continue to tell all my friends and anyone that want to listen about my bad experience with HHGregg and the hazardous not self cleaning stove/oven I was sold. That is false advertisement! 
I hope you can provide me with an option that I can get satisfaction. They are lying. I have been in touch and that is why I am doing things in writing as a phone call  means nothing apparently. I guess I can contact the federal trade commission about this product and that is should be taken off the market. There has to be a Consumer Protection agency that can help. As I said I take care of my chronically sick daughter who is bedridden 24/7. I do the best I can. They should be ashamed of themselves to sell honest people something that has been falsely ADVERTISED. The oven doe not self clean. It locks, sets on fire, explodes and I am not willing to risk that with my disabled daughter so close to the stove and kitchen. Please help.
Regards,
[redacted]

I have received your letter regarding [redacted]'s concerns about the sales tax.
I apologize for any inconvenience Ms. [redacted] experienced. It is my understanding the Allegheny County sales tax rate was charged because the local store and distribution center are located in Allegheny...

County. In the interest of good customer relations, we processed a one-time only refund of $12.60. She should receive it in the next 30 days if she has not received it already.We appreciate having the opportunity to answer the complaint. Sincerely,
Diane M[redacted]Communications Manager

December 31, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about his...

mattress.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that an exchange was authorized. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We received this email on 11/28/2016 at 3:42PM.  The solution stated that a service call with [redacted] Appliances was scheduled for this date between the hours of 8AM and 1PM.  I was at my residence during that time and [redacted] Appliances neither showed up or called.  I attempted to call [redacted] Appliances prior to sending this email and was not able to contact anyone. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received a notice from H H Gregg to come to their store and pick out a new dishwasher.  My son and I went to the store and they didn't have a dishwasher in the same price range as to what I originally paid.  I was told that I would have to pay $43.00 more to get a Samsung dishwasher.  I was also told that I had the option to get another brand if I wanted too.  I chose to get a Whirlpool dishwasher and it was $116.00 less that what I originally paid for the Samsung.  The store refused to give me a refund for the $116.00 although I paid on a debit card (same as cash) for the original Samsung purchase a year ago.  I was told that I could use the credit to buy something in their store.  After all I have gone through, I don't want anything from their store.  I want my refund to be debited back to me.  The manager said he would check with their main office but to date, I have not received any word on the refund.  I do now have my Whirlpool dishwasher so that part of my complaint is satisfied.  I will never again deal with H H Gregg.  I don't feel the store has the customer service rating that they have displayed in their advertisements.  
Regards,
[redacted]

November 12, 2015RE: [redacted]Dear [redacted]:I have received your follow-up letter regarding [redacted] concerns about her dishwasher.We regret her continued disappointment. However, we are unable to honor her request. Service plans sold in our stores do not cover the cost of delivery or installation. Our records indicate that the replacement model was sold at a substantial discount.We appreciate having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service Operations

February 19, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted]) Dear Ms. [redacted]:We have received your letter regarding [redacted] concerns about his claim.We regret his continued disappointment and the delays. I have shared his comments with the appropriate personnel. If he does not receive a call in a timely manner, Incident Tracking Specialist [redacted] can be reached at (317) 816-1523.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hhgregg response is that their rebate processing company will send me the rebate in 30 days. But, this is the response that they have been saying from December 2014. So, you should understand my frustration here when the corporate response is also the same.  I don't have any confidence in them that they will send me my rebate. I thought if Revdex.com intervened they might provide a prompt response.  But, no change. I am thinking of moving to arbitration or dispute settlement in court.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

I have received your follow-up letter regarding [redacted] concerns about her purchase.
We regret her continued disappointment. It is our understanding that the card administrator has resolved the issue. We are unable to offer her a refund as she requested.
Our representatives do not have access to accounts. If she has any questions, the card administrator can be reached at (800) 333-1071.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
Sincerely,
[redacted]

December 30, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service...

issue.
We apologize for the inconvenience Ms. [redacted] experienced as well as the delay in getting her purchase. Ms. [redacted] was already compensated for the inconvenience, however because she is seeking more than what was agreed upon she is to speak with store management.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

April 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about her television.We regret her continued disappointment. It is our understanding that the service plan administrator authorized a store credit for the replacement of the television. A representative should contact her in the next 5-10 business days. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. It took me complaiming to the Revdex.com to get assistance with my complaint.
Regards,
[redacted]

April 28, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

refrigerator.I apologize for any inconvenience Ms. [redacted] is experiencing. We are currently researching her concerns and will follow up once we have more information. I am sorry for the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] Warranty issue.
We apologize for any...

inconvenience Ms. [redacted] may have experienced. Based on the information provided by the warranty provider a temperature sensor was replaced 11/28/16, since they have not heard from Ms. [redacted] stating that anything else was wrong with her dishwasher. Because the unit is only experiencing minor issues Ms. [redacted] dishwasher does not qualify for a replacement.
We can issue a prorated refund back for the warranty; however Ms. [redacted] will no longer have coverage on the unit if she experiences any issues in the future. Attached is a cancelation form
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The representative from hhgregg said in the response to the Revdex.com complaint that I exceeded the 30 day hhgregg guarantee which is not true. I did NOT exceed that 30 day hhgregg guarantee period. I purchased the television on 09-Oct-2016 and the day I took the television back to the store at which I purchased the television was 06-Nov-2016. That is 28 days from date of purchase. 
In fact, I have proof that I was in the store that day to exchange the television because I also have a return invoice that is dated 06-Nov-2016 for a return of a HDMI cable that the salesman told me I was going to need when I bought the television and I did not need the cable. I have proof. I can send pictures of both invoices, pictures of the television, of the box, cables, remote and packaging material that I retained just in case I had a problem. 
Regards,
[redacted]

I had an absolutely awful experience with hhgregg; I never received the TV I ordered, though they were happy to collect the $1200 for it.
I took advantage of Black Friday sales and placed an order with hhgregg on 11/25/16. The item, a 60" TV, was listed on their website as "in stock". On 11/29/16 I received an email titled "backorder purchase" which informed me that the TV was on backorder with no known shipping date. On 12/4/16 I emailed hhgregg customer service inquiring about the status of the backorder; on 12/17/16 I received a reply which stated "can take up to 4 weeks to be back in our inventory". THIRTEEN DAYS to reply to an email.
Trying to call hhgregg customer service is an exercise in frustration. I called the first time, on or about 12/6, waited THIRTY FIVE minutes on hold only to learn that the item is "on order". I allowed the backorder to continue until 12/18/16 when I had enough. I waited 26 minutes on hold, spoke with a rep briefly who, after another 10 minutes on hold, informed me that they cancelled the order for me and that "my money would be credited within 3 to 10 business days".
I'll repost if the money isn't returned within that time frame. I'm fully anticipating the call to my bank to dispute the charge on my Visa.
DON'T ORDER FROM THIS COMPANY.