HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not sure how to respond. I received another email where Warrantech prorated my service plan, deducted the intitial service call fee where my stove was not fixed, and said they were mailing me a check for $20. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I don't accept that answer as the salesperson did not have any retractment of the ad or apology, just a blow off that these misprints happen all the time and then a quick diversion of attention to a more expensive model. The exact definition of bait and switch. I have no plans to fight this further as they clearly don't see it that way. I only hope that you, the Revdex.com, are tracking how often these 'accidents' happen, and if this is an isolated incident or standard operating procedure by this company, as their own salesperson's admission appears to support the latter.Regards,[redacted]

October 30, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

television.I apologize for any inconvenience Ms. [redacted] experienced. We regret that given the length of time that has passed since the purchase, we are unable to offer a refund or a replacement.Our records indicate that the television came with a one-year parts and labor manufacturer’s warranty. If she needs assistance with service, Proscan can be reached at (800) 968-9853.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

October 24, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] customer service...

issues.
We apologize for the inconvenience Mr. [redacted] may be experiencing, and based on the purchase date Mr. [redacted] is out of this return/exchange policy through hhGregg.
However Mr. [redacted] is under a manufacture warranty, and is required to contact Samsung for all service request including exchanges. 800.726.7864
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

January 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]...

[redacted]’ concerns about her refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. Our representative contacted the service plan administrator and was informed that service is scheduled. If she has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

July 14, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about his television.I...

apologize for any inconvenience Mr. [redacted] experienced. It is our understanding that the service plan administrator authorized a store credit for the replacement of the television. A representative should contact him in the next 5-10 business days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thanks for working on my behalf with HH gregg  The settlement they offered me is a prorated refund of the extended warranty which amounts to a few dollars only.  That offer is NOT acceptable  I will not accept their offer and void any other actions.  I may have to persue this matter in a Court Of Law  
Thank You,
[redacted]
*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response is satisfactory to me. 
Regards,
[redacted]

September 18, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted]) 
Dear Ms....

[redacted]
I have received your letter regarding [redacted] concerns about his refrigerator.
I apologize for any inconvenience Mr. [redacted] experienced. Our representative contacted the service plan administrator and was informed that the issue was forwarded to the manufacturer. It is our understanding that a representative from the manufacturer should contact him directly. If he does not receive a call in a timely manner, he can contact Samsung at (800) 726-7864 and refer to case# [redacted].
We appreciate having the opportunity to answer Mr. [redacted]’s complaint. 
Sincerely,
James [redacted]
Director, Service Operations
JTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 In response.. A technician did in fact put in $952.00 parts and 4 hr. labor on Thurs Sept 25.. we got one tray of ice from icemaker and again it stopped and has not worked since.
It was reported to Warrentech on Sat. Sept 27 I called on Monday sept 29  and the earliest they could fix was to be Monday Oct 6. This is actuallly to send out a tech and then probably order parts then fix.
I had also called HH Gregg in Greenville and spoke with [redacted] on Mon Sept 29..he promised to get back with me after reporting it and was going to call Warrentech himself and get back to me. No one from HHGregg ever got back to me.
This refrig. has been being worked on since Aug 22!!!!! People NEED their refrigerators!! especially one that initially cost approx. $2000.00. The service I have had has been totally unacceptable..Months of not having a working refrig. is NOT GOOD BUSINESS. I bought the extra maintenance agreement in good faith from this company from HHGREGG with HHGREGG saying that if ANYTHING ever happens this refrig would be replaced. I now feel like they will say ANYTHING to sell a product. We have had problems with this refrig since Jan 2013..Referig. was purchased Oct 2012. At that time HH Gregg used another insurance company..[redacted] Appliance (totally unprofessional and did not fix problems) 
It was cool in refrig but just not right..then on my part I had sickness in my family and was dealing with these matters of life until my Father passed away..which was more important to me than my refrigerator...
 I finally decided when tooo much humidity and not cooling and water coming from icemaker and all of the details I have described in my first letter..I felt I deserved SERVICE of QUALITY or a NEW REFRIGERATOR REPLACEMENT or REFUND.
Now I am waiting till yet another technician comes out for non working icemaker on Mon. Oct 6. 
Again though the company has sent out many technicians to resolve problems, I do not expect this from a brand new $2000.00 refrigerator..my husband and I work hard for our money and expect quality when we purchase something. Right now I have a REFURBISHED refrigerator sitting in my kitchen that I cannot even purchase groceries for fear of not cooling properly and getting salmonella.
VERY UNSATISFIED HHGREGG CUSTOMER..
[redacted]

September 26, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#...

[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’ concerns about his television.
I apologize for any inconvenience Mr. [redacted] experienced. Our representative contacted the service plan administrator and was informed that they authorized a replacement for the television. A representative should contact him within the next 10 business days.
We appreciate having the opportunity to answer Mr. [redacted]’ complaint. 
Sincerely,
James T. M[redacted]
Director, Service Operations
JTM/rlb

October 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her repair.I...

apologize for any frustration Ms. [redacted] is experiencing with the refrigerator. We regret that we are unable to authorize a return or an exchange.We contacted the service plan administrator and were informed that they did not have a record of an issue with the model number. It is our understanding they are contacting the service provider for more information. Ms. [redacted] may be eligible for food loss reimbursement under the coverage of her service plan. If she has any questions or she still needs assistance, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Here is the response for Amanda Bennett's complaint.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted]

April 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his dishwasher.I...

apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan he purchased is administered through Warrantech. It is our understanding that a representative from the service plan administrator contacted him. If he has any questions, Warrantech can be reached at [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

December 6, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s refund.We apologize for any...

inconvenience Mrs. [redacted] encountered. Our records indicate that the order was fulfilled on 11/29/16. We hope Ms. [redacted] enjoys her purchase. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The business (Corporate Level) has responded and we have settled the case in a mutually agreeable manner.Thank you very much for your assistance in this manner.
Regards,
[redacted]

February 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204 RE: [redacted] Dear [redacted]I have received your follow-up letter regarding [redacted] concerns about her appliances.We regret her continued disappointment. However, we are unable to authorize a return for her appliances. It is our understanding that they should still be covered by the manufacturer’s warranty. If her issues have not been resolved and she would like assistance with scheduling service, Frigidaire can be reached at (800) 374-4432. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

March 13, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his...

refrigerator.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that the refrigerator was exchanged. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

I am so disappointed in HH Gregg online customer service. I bought a TV online Black Friday and the funds were immediately debited from my account on 11/25. I received an email on 11/27 stating "We're sorry. Due to significant demand, we are oversold on this product and we will not be able to fulfill your order." I was then told it would take 7-14 days to get my refund. So let me get this straight HH Gregg sold a TV they did not have... took my money... and now I have to wait 7-14 days to get my refund!!! This is utterly ridiculous!!! I have complained twice via the customer contact information on the HH Gregg website. It has now been 10 business days and I have still not received my refund. I do not want this horrible experience to happen to anyone else!!!