HH Gregg Appliances

May 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] and [redacted] concerns...

about the order.I apologize for any inconvenience they experienced. Our records indicate that a refund was processed. It should appear in their account within the next few business days if it hasn’t already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

December 11, 2014[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your recent letter regarding [redacted]...

concerns about his receiver.I apologize for any inconvenience Mr. [redacted] experienced. However, we are unable to honor his request for a replacement. According to our records, the service plan he purchased is administered through Warrantech. Our representatives are not authorized to make decisions regarding repair or replacement. We recommend that he proceed with the service process. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to respond to Mr. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]The salesman should not have lied to me and told me if the price drops in the next 30 days, that I would get that sale price. It also appears you have lied in your initial response to me and in a letter I have where you stated that the price match guarantee does not apply to previous purchases. I had to provide you proof from your own website to prove to you that your price match does apply to previous purchases. That is fine sir. I now know hhgregg lies to their customers. I will ensure I share your replies on social media as well as forward to other media outlets letting them know of my experience and the proof of your lie in the letter (referring to previous purchases). I can assure you I will never shop at hhgregg again and I will assure all of my contacts on social media know of my experience and proof of your lies.
Regards,
[redacted]

April 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the...

television.I apologize for any inconvenience he experienced. We regret that we are unable to honor his request. As indicated in our return policy, damaged products are not eligible for exchange or return. Our representatives are not authorized to override decisions made by the manufacturer regarding coverage. He may have the option to request a cancellation of the service plan coverage as long as the coverage has not been used and he has not already received a refund for it. If he would like to request the cancellation, we request that he fill out the enclosed form and mail it to the address listed at the bottom of the form.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive TeamEnclosure

July 14, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. Richardson:I have received your follow-up letter regarding [redacted]’s range.I am sorry for her continued disappointment. However, we are unable to offer further compensation. We hope that the servicer is able to resolve her concerns in an expeditious manner.We appreciate having the opportunity to answer Ms. [redacted] complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

December 6, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her purchase.We...

apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that the pedestal is scheduled to be delivered today, 12/06/16 between 2:45 pm to 5:45 pm. We hope the delivery goes smoothly.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

March 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about his rebate card.I...

apologize for any inconvenience Mr. [redacted] experienced. Our representative contacted the rebate processing company and was informed that there may have been an issue with the mailing address.They are deactivating the original rebate card and are sending a replacement card. It is our understanding that he should receive it in the next 15 business days. We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service OperationsJTM/rlb

November 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his purchase.I apologize for any inconvenience Mr. [redacted] experienced. As previously stated, there is a 30 day return policy; after 30 days there are no returns or exchanges. The unit does have a one-year manufacturer warranty. If the unit is in need of repairs, Samsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D[redacted]Executive Team

Tahoma; mso-bidi-font-family: 'Times New Roman';">I have received your letter regarding [redacted] concerns about his refrigerator.
I apologize for any inconvenience Mr. [redacted] experienced with his refrigerator. We regret that we are unable to honor his request for an exchange. As indicated on the back of our purchase invoices, the return period is 30 days from the date of purchase.
Our representative contacted the servicer and was informed that they ordered a part for the refrigerator. It is our understanding that the servicer should contact Mr. [redacted] once the part arrives.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
[redacted]

mso-fareast-font-family: 'Arial Narrow'; mso-bidi-font-size: 11.0pt">I have received your letter regarding [redacted] complaint about her order.
I apologize for any Inconvenience Ms. Woods experienced. We regret any delay with the shipment. Our records indicate that the order was shipped. If she has any questions, our Call Center can be reached at (800) 284-7344.
We appreciate having the opportunity to Answer Ms. [redacted]' complaint.
Sincerely,
James [redacted]

June 3, 2016Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about his order.I apologize for any...

inconvenience [redacted] experienced. We regret that we are unable to honor his request. Our records indicate that his order was delivered and our store personnel discounted the replacement washer model.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

January 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about her appliances.We regret her continued disappointment. According to our records, the service plans she purchased are administered through Warrantech. Our representatives are not authorized to override decisions made by the service plan administrator. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Ms. [redacted]’ complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted] The Man came & HOPEFULLY this will be the end of this fiasco!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

April 13, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 10554213)Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her sofa.I...

apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a return or an exchange. Our records indicate that a service call has been scheduled. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

March 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his...

television.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his request.According to our records, the service plan he purchased is administered through Warrantech. Our representative contacted the service plan administrator and was informed that there are parts on order. If he has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

October 12, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty...

issue.
We apologize for the inconvenience Mr. [redacted] experienced. Mr. [redacted] was issued a credit by the warranty provider to reselect on 10/03/16. He did take advantage of the credit and purchased a new unit on 10/10/2016.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

May 12, 2015Peggy [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns.I apologize for any...

inconvenience Mr. [redacted] experienced. I have shared his feedback with the regional management. In the interest of good customer relations, we are honoring his request for a $100 gift card. He should receive it in the next 30 days.We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb