HH Gregg Appliances

September 15, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s claim of damage.I...

apologize for any frustration Ms. [redacted] experienced. We forwarded her claim of damage to the appropriate personnel. It is our understanding that a representative should contact her within the next 15 business days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

January 4, 2017
[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her purchase.We apologize for...

any inconvenience Ms. [redacted] encountered. Our delivery center has been provided with Ms. [redacted]’s issue. She should be contacted today to schedule the service call date.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

December 19, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] product...

issue.
We apologize for any inconvenience Ms. [redacted] may be experiencing. Because Ms. [redacted] is under a manufactures warranty with LG and outside of 30 days hhGregg is not authorized to make any decisions regarding repairs and or exchanges. We ask that if Ms. [redacted] has any questions regarding food reimbursement or compensation that she contacts LG directly.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

July 14, 2016
-0.15pt;">    [redacted]       Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (# [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted] concerns about the tv pick-up and pricing. I apologize for any inconvenience Mr. [redacted] experienced.   Due to the delay in order pick-up processing, communication and confusion surrounding Mr. [redacted] order, we are in good faith issuing an in-store gift card for the requested amount of $117.00. The gift card will be mailed to Mr. [redacted] via USPS mail and he can expect to receive it within 1-2 weeks.   We appreciate having the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

October 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 11615492)Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the sofa.We regret his continued disappointment. However, we are unable to offer a refund. We have shared his comments with the service plan administrator. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Tahoma; mso-bidi-font-family: 'Times New Roman'">I have received your letter regarding Laura [redacted] concerns about the computer and her interaction with the store personnel.
I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a refund was processed for the computer. If she has any questions, our Call Center can be reached at (800) 284-7344.
We appreciate having the opportunity to answer Ms. [redacted] complaint.
Sincerely,
James T. McNees

October 30, 2014
[redacted] 
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#...

[redacted]) 
Dear Ms. [redacted]
I have received your letter regarding [redacted] claim of damage.
I apologize for any frustration Mr. [redacted] experienced. We forwarded his claim to the appropriate personnel. It is our understanding that a representative should contact him within the next 5-10 business days.
We appreciate having the opportunity to answer Mr. [redacted] complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

February 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

purchase.I apologize for any inconvenience Ms. [redacted] experienced. We regret that given the length of time that has passed since the purchase, we are unable to honor her request. As indicated on our invoices, the return period is 30 days from the date of purchase. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

January 29, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his microwave.We regret his continued disappointment. I am sorry if he did not receive the microwave foot from the store. We can offer to reimburse Mr. [redacted] up to $25 for the foot if he would like to order one from the manufacturer. We request that he submit the receipt to the following address for reimbursement.Corporate Office, hhgreggAttn. Communications Department4151 E. 96th StreetIndianapolis, IN 46240We appreciate having the opportunity to respond to Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

October 1, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted])Dear Ms. Richardson:I have received your letter regarding Robert Fannin’s concerns about the microwave.I...

apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a return. As indicated in our Return Policy, the return period is 30 days. We hope that the manufacturer is able to resolve his concerns about the microwave in an expeditious manner.We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,[redacted]Director, Service Operations[redacted]

September 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns.We regret her continued disappointment. In the interest of good customer relations, we can offer a partial reimbursement for the shipping cost for the tablet. We request that she submit a copy of the receipt for shipping to the following address.Corporate Office, hhgreggAttn. Communications Department4151 E. 96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about his purchase.I...

apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that a price adjustment of $117.16 was processed. He should receive the refund in the next few business days if he has not received it already.We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

mso-bidi-font-family: "Times New Roman"; mso-bidi-font-size: 11.0pt'>I have received your letter regarding [redacted] concerns about the service plan.
I apologize for any inconvenience Ms. [redacted] experienced. However, we are unable to honor her request.
Our records indicate that Ms. [redacted] purchased an FPWTS-5 service plan. Television premium service plans sold in our stores do not offer the Accidental Damage from Handling coverage enhancement.
If the coverage has not been used, she may be eligible for a cancellation of the coverage and a refund. If she would like to request a cancellation, we request that she fill out the enclosed form and mail it to the address at the bottom of the form.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
Sincerely,
[redacted]

September 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted] concerns about the...

television.I apologize for any inconvenience he experienced. We regret that we are unable to honor his request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and he has not already received a refund for it. If he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. McNeesDirector, Service OperationsJTM/rlbEnclosure

June 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I...

apologize for any inconvenience she experienced. Our store management informed me that they were unable to authorize a return or an exchange because the television screen was damaged. As indicated in our return policy, damaged products are not eligible for return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If she would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

H.H. GREG ADVERTISED I CAN RETURN MATTRESS WITH IN 30DAYS IF NOT SATISFIED. STORE DON'T TELL YOU THAT WE CANT RETURN MATTRESS AT STORE MUST GO THROUGH CUSTOMER SERVICE.
HH GREG CUSTOMER SERVICE # IS ALWAYS BUSY. TOOK 2 DAYS & OVER HOUR ON HOLD TO GET ANSWER.
HH GREG TELL YOU FOR MATTRESS WARRANTY TO YOU MUST BUY BOX SPRING. BUT DONT TELL YOU YOU CANT RETURN BOX SPRING IF NOT SATISFIED WITH MATTRESS.
I ASK TO BUY ONLY SERTA MATTRESS FOR $1399 BUT WAS CHARGED FOR THE SET FOR $1800
THE MANAGER WOULD NOT GIVE RECEIPT OF EXCHANGE , HE SAID IT IS IN SYSTEMS. (HIDING WHAT HE REALLY CHARGED ME) ASK FOR SCREEN PRINT BUT IT DIDN'T LIST AMOUNT OF CREDIT OR AMOUNT CHARGED FOR SERTA MATTRESS.
REGIONAL MANAGER STEVE D[redacted] SAID THERE WAS NOTHING THAT COULD BE DONE AND BOX SPRING CAN NOT BE RETURNED.
NEVER SHOP AT HH GREG

September 13, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

washer/dryer combo.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a replacement.Our representative contacted the service plan administrator and was informed that parts were received and a service call was scheduled. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

April 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her...

purchase.I apologize for any misunderstanding. According to our records, there were originally two delivery charges listed on her invoice. However, one delivery charge was reversed.Our store personnel were unable to combine the military discount with the sale price discount she received. They were also unable to offer a competitor price match because the competitor’s model was not the same model she purchased at our store.It is my understanding that her furniture was not sold as “open-box”. There was a direction on the invoice for the delivery team to open and inspect the furniture before it was placed on the delivery truck. We appreciate having the opportunity to answer the complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

I purchase a television from HH Gregg on 3/23/2015. I purchase the LG television for the sole purpose of the Floyd Mayweather fight. I never removed the television from the box until May 1, 2015, I removed the television from the box on May 1, 2015 and the 42in LG screen was cracked on the inside of the screen. You can clearly see that it was from the manufacturer and not something I as a customer had anything to do with. I put the television back into the box after seeing it was damage on May 1, 2015 (day of the event) and I took it back to HH Gregg. I address the concerns with the HH Gregg sales representatives and floor manager and they both stated that “there was nothing they can do about the defective product because it was passed 30 days and they didn’t try to give me a resolution for the defective product that was purchased and that was the General Manager call and he would not be back until Wednesday May 5, 2015 and it was the General Manger’s determination. I asked both the sales representative and the floor manager to contact the general manager because I have purchase a defective television and I am out of $400.00. The floor manager stated that he did not have any contact information to contact the general manager and that I have to wait until Wednesday. Because of the event and the social gathering, I then had to purchase another television on May 1, 2015 with the expectation of the General Manager and his position and as myself as an executive manager that the General Manager will do the right thing for a product that was purchase defective and being a loyal customer to HH Gregg. I left my number three times with three different sales representatives and I never received a call from the general manager directly. After leaving a request on Wednesday May 5-7, 2015, I received a call from the sale representative on May 8, 2015 and not the General Manager which showed a lack of customer courtesy etiquettes and customer satisfaction from the general manager. This was not customer satisfaction by any means nor was it good business practices when it comes to selling a defective product, floor manager not able to make a manager’s decision, and general manager non-responsiveness after several requests. As a customer, these areas were not met: customer’s satisfaction, a lack of quality services, any type of compensation, resolution, or customer direction, solution on defective product, or a path forward on what can be done about the defective product. Again this is not good business practice. As for a customer who has an account with HH Gregg, I will not being doing any more business with the company nor will I recommend any of my peers, colleagues, friends or anyone in my different professional field that I encounter on a day to day basis if an issue to this caliber can’t be resolved on a product that was never used and just removed from the box.

November 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

purchase.I apologize for any inconvenience Ms. [redacted] experienced. Our Warranties department has received her request for the service plans to be canceled. She should receive the refund in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb