HH Gregg Appliances

March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your follow-up letter regarding [redacted] concerns about the television.We regret her continued disappointment. However, we stand by our previous response.In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store and make the purchase in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

October 11, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] refund...

issues.
I apologize for any inconvenience Ms. [redacted] may have experienced. We regret that we are unable to issue a refund instead of an in-store credit. The warrant does explain if everything should happen to the covered unit and its deemed non repairable a credit will be issued to reselect.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

January 28, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]...

[redacted]’s concerns about the recliners.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to offer a refund or replacements. Our records indicate that the recliners were repaired. If he experiences any further issues, our Furniture department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]  This problem has been going on since the installation and we (my husband and I) have contacted HH Gregg who gave us a contractor name, and contact info. We contacted him and he came for a service call#1: stated the problem was due to a "bad regulator" and replaced it. Problem continued- we notified contractor again several times. Service call#2: checked out range, we pointed out the range door and inside were black. Stated he would order a new regulator and a new door and call us when it came in. We asked if it was safe to use since gas odor was bad and he stated it was perfectly safe. We received no return call so we called him back and left messages since no one was answering our calls. In August 2014, called HH Gregg and spoke with Dennis P[redacted] who gave us 2 numbers to the Frigidaire company. Called Frigidaire on August 18,2014 and they stated it was still under warranty and HH Gregg would take care of it. 1/12/15, called Dennis P[redacted] at HH Gregg and told him what was going on and he stated he would pass it on the the manager when we asked to speak with the manager.  Kept calling contractor and finally on 1-13-2015, secretary answered and stated contractor Andy at [redacted] Appliance in Brownstown, Indiana did not turn it in nor had he ever ordered it. Notified Frigidaire, they set up another contractor to come check out/find/fix the problem. He stated that when it was installed, they did not turn the air flow valve and that the black could not be cleaned off. He reported back to Frigidaire and the reference number he gave is 7834430. I have filed a complaint with Frigidaire against Andy [redacted] of [redacted] Appliance in Brownstown, In as well as HH Gregg located on US 31 Indianapolis In. Kelia with Frigidaire gave me complaint reference number #[redacted]. My daughter (with my approval and on my behalf) has contacted HH Gregg Corporate office and I received a call back stating there was nothing they could do because they don't know if the installers did it or the contractor (Andy [redacted]) did it when replacing the regulator. Frigidaire stated it is HH Gregg's responsibility to replace the stove since the problem originated from installation and that it was under warranty. I was also told that they do have it on record where we called in to complain on August 18,2014 (still within the warranty time) about this situation and to get help with it. Frigidaire has since refunded the monies for the extended warranty we purchased in January of 2014 due to it (range) being damaged already from improper installation. 
Regards,
[redacted]

August 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her...

refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. Our representative contacted the service plan administrator and was informed that the cooling issue was resolved. It is our understanding that they are arranging service for an issue with the water dispenser. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.At this time, while a voicemail was received, we have not been able to speak with Warrantech and do not wish to close the case until the issue has been fully resolved. We did attempt to return the call to Warrantech at the number their representative provided only to find that it appeared to be another HH Gregg hotline and my girlfriend who is handling the phone calls ended up bouncing around the prompts before hanging up. She will try again later with the number provided here by HH Gregg. At this point, we feel that our issues are going to be pushed around between HH Gregg and Warrantech with Warrantech applying temporary fixes and HH Gregg denying any responsibility until our service plan expires, at which point we will end up with a broken couch and no more warranty. We were basically told that if we paid this large price for the service plan, ANYTHING would be taken care of...rips and tears from pets, broken components, etc. So far our experience has been that the obvious problem was temporarily fixed and the problem we pointed out ended up with the technician recommending we get someone who's good at sewing to take care of it, at our own cost of course. On top of that, due to the location of the problems, we can't even verify the quality of the work performed because in order to view the areas serviced, you have to rip off the covering which is stapled about every inch.
At this point, we simply want reimbursed the price of the couch. We even left off the cost of the service plan when we explained our desired settlement. If we must deal with Warrantech and continue getting bounced around until this is fixed, then we will do what we have to do, but we will also make sure to avoid HH Gregg for all future furniture purchases and we will be sure to inform everyone we know what a waste of money the extended service plans are.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Applicance purchased online; has not worked since 2 dys after delivery (lights and ice maker don't work) HH Gregg will not honor refund or communicate Whirlpool Gold refrigerator was purchased online in December for apx $1,900.00. Delivered on 12/26/2014; approximately 2 days later the lights and ice maker stopped working.  Ice maker has not worked since. lights work intermittently.  This complaint was previously filed because of this issue and HH Gregg delivery damaging the front door of a 2 day old home.  Both issues remain unresolved.  I contacted the closest HH Gregg store in Franklin, TN to attempt to resolve.  I was informed that because it was purchased online nothing could be done at the store level.  After previously filing a Revdex.com complaint I was contacted by an executive assistant from HH Gregg and then a contractor for HH Gregg delivery.  After providing all of the required receipts for the replacement of the damaged front door, communication stopped.  This was March 30, 2015.  I made multiple follow up calls to 800-944-8710 x 60252 between May 14th and May 20th, and have not received a return call.  I sent an email to James Davis, MIT HH Gregg Division in Nashville, TN for resolution of payment in the amount of $950.88 for reimbursement of the door on my home, and a refund for full value of the refrigerator, approx $1,900.00.  I do not wish to pursue additional business with HH Gregg.
I am seeking resolution of payment in the amount of $950.88 for reimbursement of the door on my home, and a refund for full value of the refrigerator, approx $1,900.00.  I do not with to purse additional business with HH Gregg.  Additionally, reimbursement of 20% interest on %950.00 for two months (credit card interest to Visa), and the cost of one bag of ice for each week, at $2.00 x 20 weeks (to date) is also requested.
 
 
Regards,
[redacted]

In August 2014, I purchased a Samsung refrigerator, stove, dishwasher and microwave from HH Gregg, but did not purchase the extended warranty. The refrigerator came with a 12 month warranty, and 14 months later started making a horrible racket. I contacted HH Gregg and was told that they could not help me since the warranty was up. I asked for the name of a repair service and was told they do not recommend any service providers. I was able to find a repair service to work on the unit, and was told that the problem was common to Samsung refrigerators and was basically a design problem. The internal fan ices up and causes the fan to become inoperative After the $175 repair, the unit continued to have problems, and a return service call did not remedy the problem. I was told that nothing could be done. A second repair service was called, and the repairman advised that there was nothing they could do, as the problem was indeed a design flaw. After researching on the Internet, I discovered that there are over 1,800 complaints on file from consumers who purchased Samsung refrigerators and are having the same problem. I feel that HH Gregg is selling a product that is known to them (or should be known to them) to be defective.

August 11, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] 
Dear [redacted]I have received your letter regarding [redacted]...

[redacted] concerns about her order.I apologize for any inconvenience [redacted] experienced. Our records indicate that the model she requested is a special order model. In the interest of good customer relations, our store management offered her a loaner refrigerator to use until the special order refrigerator arrives. A representative should contact her to schedule delivery once the refrigerator she ordered is available.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

January 27, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a return for the television. As indicated on the back of our purchase invoices, damaged products are not eligible for return. Given that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

April 5, 2016[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] Dear [redacted]I have received your recent letter regarding [redacted] concerns...

about the emails.I apologize for any frustration. We have submitted her request to be removed from the list to the appropriate personnel. The address removal should take effect in the next 10-15 business days. We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will not be resolved and have decided not to do business with this company any longer. 
Regards,
[redacted]

DO NOT DO BUSINESS WITH HHGregg. This company has a broken internal system dealing with customer refunds and delivery. It took two months with six phone calls (I was on hold over 25 mins on several calls.) to obtain refunds for unwanted extended service warranties. During a delivery, workers scratched all the walls along the stairwells & damaged the landing. Last but not least, store contacted me twice to confirm the delivery date. The evening prior, they screwed up some paperwork and prohibited the warehouse from releasing the appliance for delivery.

June 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns.I apologize for...

any inconvenience and frustration she experienced. We regret that we are unable to offer the compensation she requested. However, in the interest of good customer relations, we processed a price adjustment of $50. She should receive the refund in the next 30 days.We appreciate having the opportunity to answer Ms. [redacted] complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

February 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her wall...

oven.I apologize for any inconvenience Ms. Fleming experienced. We regret that given the length of time that has passed, we are unable to offer a return or an exchange. As indicated in our return policy, the return period is 30 days. We are also unable to install the handles for a different model on the wall oven.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

December 8, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern regarding the repair on his unit.We...

apologize for any inconvenience Mr. [redacted] encountered. Warrantech has been contacted on the customer’s behalf and they advised that only the sealed refrigeration system is covered under his ten-year major component plan. For any other malfunctions, Whirlpool can be reached at (800)253-1301 to set up service. However, he would be responsible for the service fees.If the customer is unhappy with the warranty, attached is the cancellation form. It has to be filled out and mailed to the address provided.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

September 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s...

concerns about the refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a return was authorized. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

October 16, 2014
 
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
 
RE: [redacted] (# [redacted])
 
Dear Ms. [redacted]
 
I have received your letter regarding [redacted] concerns about his rebate.
 
I apologize for any inconvenience Mr. [redacted] experienced. According to the rebate processing company, the rebate card shipped on 10/4. We regret any delay.
 
We appreciate having the opportunity to answer Mr. [redacted]’s complaint. 
 
Sincerely,
 
 
[redacted]
Director, Service Operations
 
[redacted]

My husband and I recently had a problem with Store 250 in Glen Burnie, MD and we have never come across a business full of incompetent, unprofessional, unknowledgeable people from the customer representatives up to management. We purchased a floor model treadmill (Pro Form Power 995c) from the store on 6/16/2014. Initially, we were very pleased with the salesman and the acting supervisor that day that so we ended up purchasing the extended warranty with the treadmill. We originally were told that we would be able to purchase the treadmill off of the sales floor with the warranty and free delivery. Then another staff member called us a couple of days later and told us that there would be a fee for delivery. We were then told to wait a couple of days until the manager chimes in on how to handle the situation. We understood this information and said we would wait additional days. We waited 5 days to pickup this item, but in actuality, we wasted 5 days waiting for them to tell us they need more money in order to get the product. Then, the store performed a return on the item without our consent, which angered us because we wanted the item not the return. After speaking with the manager [redacted], he explained that " He thought we told him to return it, therefore the return was made and a check along with the refund of the gift card would be sent in the mail". We paid a total of $924.98 of which $250.00 was on a gift card and none of the money was returned This is truly an inconvenience and an unacceptable way of doing business. We then decided to write HH Greg Headquarters and we were told someone would assist, but we never received a call from our appointed representative. Our intent was to begin our new workout pan with the new treadmill, however we never received the product. As of 07/09/14, we have yet to receive our promised refund from HH Gregg. We were looking forward to using this treadmill in our new home but, it appears we must purchase it somewhere else.

November 1, 2016[redacted] Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: Case ID: [redacted] - [redacted]       Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his credit card account.We apologize for any inconvenience Mr. [redacted] encountered. As previously stated, we do not have any access to the credit card information due to security purposes. [redacted] Bank can be reached at [redacted] for further assistance.We appreciate having the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team