HH Gregg Appliances

New Roman'">I have received your letter regarding *** ***'s concerns about his television
I apologize for any inconvenience Mr*** experiencedIt is our understanding that the service plan administrator authorized a replacementA representative should contact him within the next 5-business days
We appreciate having the opportunity to answer Mr***'s complaint
Sincerely,
James T. M***

Dear Ms***:
New Roman", serif; letter-spacing: -0.15pt;"> I have received your letter regarding *** ***’s concern about the washer repairI apologize for any frustration Mr*** has experienced I regret we are unable to schedule a service call for Mr***, due to the warranty being administered by WarrantechAs a company hhgregg does not have access to Warrantech’s service systemWe ask that Mr*** please contact Warrantech at 877-456- We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

October 22, 2015RE: *** *** ** ***Dear *** ***I have received your letter regarding *** ***’ concerns about her television.I apologize for any inconvenience *** *** experiencedOur records indicate that a store credit was
authorizedWe regret that we are unable to offer the reimbursement she requested. We appreciate having the opportunity to answer *** *** complaint. Sincerely,James ** ***Director, Service Operations

March 9, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about the television.I apologize for any
inconvenience *** *** experiencedWe regret that we are unable to authorize a return or an exchange for the televisionAs indicated in our return policy, damaged products are not eligible for return or exchange. According to our records, the delivery invoice was signed indicating that the television was received in good condition.If *** *** would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

October 30, *** ***
Revdex.com, IncNDelaware Street #Indianapolis, IN RE: ***
*** (# ***)
Dear Ms***
I have received your letter regarding*** *** concerns about her refrigeratorI apologize for any inconvenience Ms*** experiencedWe regret that we are unable to honor her requestIt is our understanding that the refrigerator was repairedIn the interest of good customer relations, we processed a $price adjustmentShe should receive the refund in the next daysWe appreciate having the opportunity to answer Ms. *** complaint.
Sincerely,
*** ** ***Director, Service Operations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***

October 31, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** * *** (# ***)Dear Ms***:We have received your letter regarding *** ***s refund.We apologize for any inconvenience
Mr*** encounteredOur records indicate that the refund was processed on 10/22/The funds should be reflected on his account within to business days. We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

December 20, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about his order.I
apologize for any inconvenience Mr*** experiencedIn the interest of good customer relations, we processed a refund to reimburse him for the online order discountHe should receive it in the next days. We appreciate having the opportunity to answer Mr***’ complaint. Sincerely,*** ** ***Director, Service Operations***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

November 30, 2015*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’ concerns about her
order.I apologize for any frustration Ms*** experiencedWe are strongly committed to providing the best in sales and service and we fell short of our goal in this instanceOur records indicate that the refrigerator was delivered. We appreciate having the opportunity to respond to the complaint. Sincerely,Diane M***Communications ManagerDM/rlb

New Roman';">I have received your letter regarding *** *** claim of damage
I apologize for any inconvenience Ms*** experiencedIt is my understanding that the delivery provider resolved the issueIf she has any questions, Incident Tracking Specialist *** *** can be reached at (800) 284-***
We appreciate having the opportunity to answer Ms***'s complaint
Sincerely,
*** ** ***

December 19, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** *** concerns about her visit to our
store.I apologize for any frustration Ms. *** experiencedWe regret that we are unable to honor her requestI have shared her comments with the regional management so that they can address any issues with their personnel.We appreciate having the opportunity to answer the complaint. Sincerely,*** ** ***Director, Service Operations***

April 9, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns about the television.I
apologize for any inconvenience Ms*** experiencedWe regret that we are unable to authorize a return for the televisionAs indicated on the back of our purchase invoices, damaged products are not eligible for returnGiven the length of time that has passed since the television was delivered, there is no way to verify how any damage may have occurred. If she would like assistance with locating an authorized service center in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T***Director, Service OperationsJTM/rlb

I have had a problem twice at the Beavercreek store and I've only shopped there times!!!! I purchased a TV online and they took my money out of my account and then sends me an email days later to tell me my order was cancelled due to demandI was lied to when I called the store by two different employees and now they say it will be up to days to get my money backIf they couldnt sell me a tv then why did you take my money!!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
We not ever shop in this store again and will let all my friends and family know of this outcome
Regards,
*** *** ***

I have received your follletter regarding *** *** concerns about her refrigerator
We regret her continued disappointmentHowever, we are unable to authorize a returnOur representative previously contacted the manufacturer and was informed that they only had a record of a request for service provider contact information and no completed service calls on file
It is our understanding that if the manufacturer determines that a covered failure in the refrigerator cannot be repaired during the manufacturer warranty period, they may authorize an exchangeFor further assistance, we recommend that Ms. *** continue with the service process
We appreciate having the opportunity to answer Ms***'s complaint
Sincerely,

Revdex.com:
I did contact the manufacture, Samsung, on 07-Nov-That determined after their review it is hhgregg's responsibility due to either storage damage or damage the occured during shipmentI am able,to provide email correspondence between myself and Samsung.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
Still waiting for response no call as of today
Thank you,
***

Here is the response for *** ***'s complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response is unsatisfactory because the technician will not come out and fix the tvWhen HH Greg contacts him or when the warranty company contacts him - he tells them that I am the reason there are delaysI miss appointmentsThat is a lieI work from home every dayI am available for the repairHe keeps telling me that he has ordered partsThen they delivered parts but it was the wrong oneSo he re ordered but now it's on back orderAnd the part came in but I hurt my foot and can't walkIt's always a storyAlways an excuseWhen I ask for specifics as to when a part was ordered he tells me he isn't in the office so he doesn't knowIt's been more than monthsI paid for a television and a warranty in fullI'm asking simply for it to be repaired, as contractedNo one is advocating for meI feel dupedI can't get a new tvI can't get a refund for my warrantyAnd I can't get a repairI'm just totally screwed hereI have to keep calling and calling and following upNo one cares how the customer is being treated hereThis was a complete ripoffNever again will I shop at HH Greg or trust a warranty process.
Regards,
*** ***