HH Gregg Appliances

January 12, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s
concerns about the refrigerator repair.I apologize for any inconvenience Mr*** experiencedOur representative contacted the service plan administrator and was informed that the refrigerator was repairedIf he has any questions or needs further assistance, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Diane M***Communications ManagerDM/rlb

January 20, 2016RE: *** *** ** ***
Dear *** ***I have received your letter regarding *** *** concerns about the installation.I apologize for any inconvenience *** *** experiencedOur records indicate that a
delivery team was scheduled to hook up a blu-ray player on 1/9.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team

I BOUGHT A NEW STOVE AND STER THEY HOOKED IT UP AND LEFT I STARTED TO SMELL GASWHEN I CALLED THE STORETHEY SAID IT WOULD BE ANOTHER OR DAYS BEFORE THEY TAKE CARE OF ITI WENT TO THE TO TRY TO GET IT DONE QIUCKER AND WAS TOLD BY THE STORE MANGER THAT I THOUGHT I WAS BETTER THAN EVERY OTHER CUSTOMER BECAUSE I WANTED MY GAS LEAK FIXED AND DID NOT TO WAIT DAYSIN MY MIND THIS IS NOT GOOD CUSTOMER SERVICE AND PEOPLE SHOULD NOT BE TREATED THAT WAY.THEN I FOUND OUT THE WAY THEY HOOKED IT UP WAS NO LONGER ALLOWED AND SHOULD NOT BEEN HOOKED THE WAY THEY WAY THEY DIDSO THIS REASON I SENT THE STOVE BACK AND WOULD NEVER RECOMMEND ANYONE TO BUY FROM THAT STAORE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowTracking information from Fedex shows that the package was received on 12/and my credit card company shows shows transactions on 11/24/for per their automated phone system
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The HH Gregg lame response tells me that their organizationrefuses to take responsibility for corporate incompetence
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Its still more run aroundI want HH Gregg to make good on this
Regards,
*** ***

April 9, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about his furniture.I
apologize for any inconvenience Mr*** experiencedHowever, we are unable to authorize a returnCustomers have the option to decline delivery if they believe the products being delivered are incorrect.According to our records, our Furniture department offered assistance with scheduling serviceIt is my understanding that Mr*** declinedIf he would like to speak with a representative, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T***Director, Service OperationsJTM/rlb

May 5, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her mattress.I
apologize for any inconvenience Ms*** experiencedOur records indicate that a store credit was authorized for the mattressIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Ms***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

December 4, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about the ad.I
apologize for any inconvenience he experiencedWe regret that we are unable to honor his requestOur records indicate that our company issued a retraction due to an incorrect product descriptionIt is my understanding that the retraction was available at our stores.We appreciate having the opportunity to answer the complaint.Sincerely,*** ** ***Director, Service Operations ***

December 26, 2014*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** (#***) Dear Ms***:I have received your recent letter regarding *** *** concerns about
her microwave.I apologize for any inconvenience Ms*** experiencedOur representative contacted the service plan administrator and was informed that they authorized a replacementA representative should contact her within the next few business days if they have not done so already.We appreciate having the opportunity to respond to Ms***’s complaint. Sincerely,*** ** ***Director, Service Operations***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowPromotional gifts and rebate should total $ Business has only sent promotional gift card in the amount of $ There should also be a rebate gift card for $that has not been received I have no expectation of repair on Microwave as it has already been done
Best Regards,
*** ***

February 3, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding Randy Burke’s
concerns about his furniture.I apologize for any inconvenience MrBurke experiencedThe service plan administrator has informed us that since the damage was not caused by a specific incident, it is considered wear and tear and not covered by the service planWe regret that our representatives are unable to override decisions regarding repair or replacementIf MrBurke has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team

Terrible customer service and corporate follow up Very unethical practices in sales and replacements

We bought a fridge from them a year ago and have had problems with it since FebruaryWe have a extended warranty and the first time we called we went a wk w/o a fridgeAll the guy did was take a heater to it to melt iceTwo months later same thing happenedWe called and had to wait another week before someone could come outStill not fixedHave to wait for approval for the part to come which will take 2-weeks without aFridgeSo day by day to the store bc I have kids and one is moths oldWon't cover for food over $even though it's costing me more now than laterThey act like they don't care when I call and won't do anything about itI will never go there again to buy anything

September 2, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***I have received your letter regarding William Lawrence’s concerns about the store
credit.I apologize for any inconvenience Mr*** experiencedIn the interest of good customer relations, we processed a refund in the amount of the store creditHe should receive it in the next days. We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

December 26, 2014*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** (# ***) Dear Ms***:I have received your recent letter regarding *** *** request
for a price adjustment.I sincerely apologize for any inconvenience Ms. *** experiencedHowever, we are unable to offer the price adjustment she requestedAs indicated in our Price Match Guarantee, certain sales periods are excludedAdditionally, the ad stated that prior purchases were excluded.We appreciate having the opportunity to respond to Ms.*** complaint. Sincerely,*** ** ***Director, Service Operations***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowFor several months we have been going around and around and around with HHGregg, they keep saying that they "delivered" the appliances, which is NOT true, and when we call them asking WHY they keep saying that the appliances were delivered, they keep telling us that NO DELIVERY IS SCHEDULED, and that the appliances are NOT IN STOCK, and that they can't even do (or schedule) a delivery because the appliances are NOT IN STOCKEvery single time we call, and complainthey tell us that they do NOT HAVE THE APPLIANCES, and they are unable to schedule a delivery because they do NOT HAVE THE APPLIANCESThis has dragged on for several months now, and it's been a VERY VERY painful process, and we're EXTREMELY unhappy with the TERRIBLE CUSTOMER SERVICE, and *** *** had the SAME EXACT APPLIANCES for 40% off (during Labor Day, and also again on Columbus Day) and we could purchase the SAME EXACT APPLIANCES for less than HALF of what HHGregg has charged us We pointed out the prices to management, and they said that there is NOTHING they could do, and they would NOT honor the prices or even price match We asked to have the appliances returned (or NOT DELIVERED) and we were told that they MUST deliver them (because they already charged us for them) They would not give us a refund, or even issue us a credit (or price match) and we paid 50% too much for all of our appliances (plus "add on" kits, which cost about $at Menards, were sold to us for $to $per kit for each appliance) and we were told that we MUST BUY all the "add on" kits (from HHGregg), or they would NOT hook up the appliances and then they delivered the appliances and would NOT hook up the appliances The delivery team said that they only deliver appliances, but will NOT hook up (or disconnect) the existing appliances, and we had to pay someone $(per appliance) to have the appliances hooked up, and now we have to pay another $(per appliance) to have the appliances disconnected, because HHGregg will NOT install or uninstall the appliances (Nor will they issue us a credit for the installation/uninstallation)We're EXTREMELY UNHAPPY with HHGregg, and the terrible customer service, and TERRIBLE service (and way OVERCHARGED US) for everything We paid TWICE AS MUCH by buying our appliances from HHGregg, and we are tired of spending countless hours on hold & store managers avoiding our calls (or saying they will "take care of it" and NEVER call us back, or return our calls)
Today we spent another FOUR HOURS on the phone, trying to argue/fight with HHGregg, and I even referenced this conversation (because corporate office says ONE THING to the Revdex.com) and then the store/delivery warehouse says something COMPLETELY DIFFERENT, and are insisting that they do NOT EVEN HAVE THE APPLIANCES IN STOCK, and they can't even do the delivery (or even schedule a delivery) because they do NOT HAVE THE APPLIANCES IN STOCK!
This has been dragging on for MONTHS NOWand from DAY ONE we have asked them to just come pick up ALL OF THE APPLIANCES, and issue us a FULL REFUND We just want a FULL REFUND for what we have paid, and we don't want to deal with HHGregg anymore This is the WORST CUSTOMER SERVICE I've ever seen in my life, and we should have just bought our appliances elsewhere We could have bought the same exact appliances at Home Depot for less than HALF of what HHGregg charged us, and had the appliances delivered immediately (in stock), and we wouldn't have the problems that we are facing with HHGregg The warehouse and "Dalton" have just lied to us over and over, telling us they won't exchange the appliances, and won't let us return them (even though we were within the day window for returns) We were told for over 1/months that they would NOT give us any refund, would NOT help us, would NOT exchange or give us any refunds, and that they would not do ANYTHING to help us, or fix the problemsSeptember 27th, it was SIX WEEKS that HHGregg was giving us the "run around", and now it's OCTOBER 20th, (1/weeks later, almost a month later) and HHGregg is STILL giving us the "run around" and telling us that they don't even have the appliances in stock, and they can't even schedule a delivery, because they don't stock or carry (or have) any of the appliances that they sold usWe've been dealing with these SAME EXACT PROBLEMS for almost THREE MONTHS now HHGregg keeps giving us the "run around" and dragging their feet, for weeks/months, telling us that they can't pick up our appliances, or can't issue a refund (it is now TWELVE WEEKS now, and we still can't get HHGregg to issue us a FULL REFUND) and we just want the appliances picked up, and want our credit card to be credited back for a FULL REFUND We want ALL of our appliances picked up and returned to the store, and we want to be issued a FULL REFUND We are tired of spending hours and hours and hours (and spending weeks and weeks and months and months) on hold, and trying to argue with store managers (or "Dalton" the warehouse manager) and we just want our appliances picked up, and returned to the store, and we just want to be issued a FULL REFUND of the $4,We don't want to deal with HHGregg's terrible customer service, terrible prices, and terrible delivery (and non-delivery) and I can't even imagine how hard/difficult it will be if we need help/service on these appliances in the future, and HHGregg is not a reputable company that I would ever do business with or purchase from ever again I just want a FULL REFUND, and we'll purchase all of our appliances at a reputable store like HOME DEPOT, where we can get much better prices, fast and friendly service, and prompt delivery (and FREE HOOKUP, FREE INSTALLATION, and FREE DELIVERY)
No one should have to take NINE DAYS OFF OF WORK, and spend hundreds of hours on the phone dealing with HHGregg's customer service department (or store managers, or "Dalton") and we still can't even get this resolvedWe just want ALL OF THE APPLIANCES picked up, returned back to the store for a FULL CREDIT, and FULL REFUND We will purchase our appliances elsewhere
Regards,
*** ***

March 6, 2015*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** (# ***) Dear Ms***:I have received your recent letter regarding *** ***’s concerns about
her television.I apologize for any inconvenience Ms*** experiencedWe regret that we are unable to authorize a returnAs indicated on our invoices, the return period is days from the date of purchaseIf she needs assistance with arranging service, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to respond to the complaint. Sincerely,James T***Director, Service OperationsJTM/rlb

August 22,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (# ***)
Dear Ms***
I have received your letter regarding *** *** concerns about the service plan
I apologize for any frustration Ms*** experiencedWe regret that we are unable to honor her request
Our representatives did not locate a record of the purchase or the exchange to which she referredAs indicated in the Terms and Conditions for the service plans sold in our stores, replacement of the product fulfills the coverageThe coverage cannot be transferred or refunded
We appreciate having the opportunity to answer Ms***’s complaint.
Sincerely,
*** ** ***
Director, Service Operations
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
HH Gregg is well aware of our repeated problems with the refrigerator from the time of purchaseThey have tried
to force Frigidaire to do somethingWe have servicemen stating it is not repair ableThe days does not allow for three service calls and repairs to deem the refrigerator defectiveWe were assured each time by HHGregg Managers that we would be taken care ofWe are growing weary of the time, frustration and multiple trips from work to try and have this NEW refrigerator repairedIf a satisfactory solution is not offered we will have no choice but to take legal action.
Regards,
*** ***