HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have been in touch every week with the warranty companyHH Gregg should take responsibility for action of a warranty company representing themI am a very dissatisfied customer
Regards,
*** ***

April 13, 2016 Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns
about her purchase.I apologize for any inconvenience *** *** experiencedHowever, we are unable to honor her requestsGiven the length of time that has passed since the purchase in May of 2015, there is no way to verify how any issues with the shelves may have occurredThe delivery invoice was signed indicating that the products were received in good condition.According to our records, a customer service representative recently emailed pdf copies of the owner’s manuals to *** ***.It is our understanding that the rebate card currently has a $balanceIf she believes this is incorrect, we recommend that she contact Cardholder Services at *** ***. We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team

July 15,
"text-align: justify;"> *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (# ***) Dear Ms***: I have received your letter regarding *** ***s concerns I apologize for any frustration Ms*** experiencedWe are unable to honor her request. The delivery date was originally set for 7/11, as noted on the copy of the receipt. We are sorry for any misunderstanding. In the interest of good customer relations, we are processing a $gift card to use at the nearest hhgregg location We appreciate having the opportunity to answer the complaint Sincerely, Jennifer B*** Executive Team

April 13, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns about the service plan.I
apologize for any frustration Mr*** experiencedOur representative contacted the service plan administrator and was informed that he requested a cancellation of the service plan coverage.The manufacturer may be able to assist him with locating an authorized repair center in his areaOnkyo can be reached at (201) 785-2600.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

December 19, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns about her order.I apologize for any
inconvenience MsHarris experiencedOur records indicate that the address listed on her order matches the address she provided in her complaint. We have filed a lost package claim with FedExShe should receive more information once they have reviewed the claimIf she has any questions about the claim, FedEx can be reached at (800) 463-Her claim number is ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

October 1, 2015Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***:I have received your letter regarding *** *** concerns about *** ***
order.I apologize for any inconvenience they experiencedIn the interest of good customer relations, we processed a price adjustment of $*** *** should receive the refund in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I just wanted to inform hhgregg of the deplorable service they are recommending to their customers and perhaps they will suggest extended warranties through an alternate companyOne which actually repairs items in a timely fashionI will NEVER purchase an item from hhgregg again, and I will be certain to continue to share my experience with everyone I knowI was still forced to pay money out of pocket for laundry service, as my washer was out of commission for weeks and Warrantech was only able to pay $towards the cost
Regards,
*** ***

October 16, *** ***
Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#
***)
Dear Ms***:
I have received your letter regarding *** *** concerns about her dishwasherI apologize for any inconvenience Ms*** experiencedAccording to our records, the manufacturer authorized a store credit for replacementIt is our understanding that a representative should contact her within the next few business days if they have not contacted her alreadyWe appreciate having the opportunity to answer Ms***s complaint.
Sincerely,
*** ** ***
Director, Service Operations
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am now still waiting for the fridge to be fixedI have been on the phone with LG numerous times and spoke with some rather rather representatives who continue to tell me that I am basically out of luckTheir technician had a few parts delivered to my house (including the compressor and others) prior to his scheduled arrival on Saturday, December When he came and started to fix it he advised me that he doesn't have the right partHe said he would order it and come back on Tuesday, December when he did come back he again had the wrong part and is now telling me that he will be back again tomorrow, Thursday, December I have explained to LG that I have wasted hundreds of dollars in food with it freezing on my porch, thawing out and going to wasteThis has been going on for over a month nowHH Gregg doesn't seem to care about their customer yet againI am in desperate need of a working fridge and also some sort of compensation for all the wasted money and food I have had to throw out over the past month and a halfI am also desperate for a working fridge for Christmas since I already went through Thanksgiving without a working fridgeI truly appreciate your response and help in this matter
Regards,
*** ***

November 19, 2015RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns.I apologize for any inconvenience *** *** experiencedHer purchase did not qualify for the delivery rebate and we
were unable to verify that she was offered a $gift cardIn the interest of good customer relations, we are sending a $gift card that she indicated she was previously offeredShe should receive it in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,Diane ***Communications Manager

January 20, 2016RE: *** *** *** *** ** *** Dear *** ***I have received your letter regarding *** and *** *** *oncerns about the purchase.I apologize for any inconvenience they experiencedOur records indicate that the
store provided them with a $gift card. The regular price for the replacement dishwasher is $and the discount price listed on their invoice is $We could not verify that the dishwasher was offered at a lower priceIf they have documentation that states otherwise, we request that they provide it so that we can research their issue further.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team

May 21, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding *** *** claim of damage.We regret his continued disappointmentA representative from our corporate office contacted himIt is our understanding that the delivery contractor is resolving his concerns.We appreciate having the opportunity to answer Mr***’s complaint. Sincerely,James T***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowBelow is the last communication I had in regard to ID *** wherein I accepted the resolution offerred by HH Gregg On August 12, 2015, they indicated to the Revdex.com that they would send me a $gift card within days Today is September 12, and days have not passed and no gift card has been received Please let me know what I need to do to re-open this matter since they have not complied with the offered and accepted resolution Dear Ms***: I have received your letter regarding *** *** concerns about the rebateI apologize for any inconvenience Ms*** experiencedOur records indicate that her purchase did not qualify for the rebateHowever, in the interest of good customer relations, we are sending her a $gift cardShe should receive it in the next daysWe appreciate having the opportunity to answer the complaint. Sincerely, James TM*** Director, Service Operations
*** ***
Regards,
*** ***

January 28, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)
Dear Ms***:I have received your letter regarding
*** ***’s concerns about her repair request.I apologize for any inconvenience Ms*** experiencedOur representative contacted the service plan administrator and was informed that the type of pet damage she reported is not coveredWe regret that our representatives are not authorized to override decisions made by the service plan administrator. I have attached a copy of the service plan cancellation request formWe are unable to offer a full refundHowever, she may be eligible for a prorated refund as long as the coverage was not used or already refunded. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team
Enclosure

August 2, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding ***
***’s concerns about her order.I apologize for any inconvenience Ms*** experiencedOur records indicate that the order was canceled and a refund was processedIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] When The company sold the policy they only gave a brochure out and it did not have a lot of information on it at the timeThe brochure stated about replacement and damage and that is why I purchased the policy, what a wasteThe delivery driver gave a copy of the policy when the items were deliveredThanks for your assistance in this matter Revdex.com. I think a class action law suite and contacting the media about this issue may have a better result. I feel like a gypsy paving company just sold me furnitureI will not recommend this company to anyone in the future. Poor customer service has closed a lot of doors over the yearsI do not see a bright future for HHGregg
Regards,
*** ***

">I have received your letter regarding *** *** concerns about her refrigerator
I apologize for any inconvenience Ms. *** experiencedAccording to our records, the manufacturer authorized a store credit for the replacement of the refrigeratorA representative from our corporate office contacted herIf she has any questions, our Call Center can be reached at (800) 284-
We appreciate having the opportunity to answer Ms***s complaint
Sincerely,

April 16, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about her
rebates.I apologize for any inconvenience Ms*** experiencedAccording to the rebate processing company, they have approved her rebate submissionsIf she does not receive her rebates in the next days, we recommend that she contact them at (800) 318-for further assistance.We appreciate having the opportunity to answer Ms***’s complaint. Sincerely,*** ** ***Director, Service Operations***

Five year ago *** and I bought front load washer, drier with bases and Plasma TV with speakers
On the washer two repair companies have given me repair estimates more than a new Samsung washer cost
Two years ago my Samsung Plasma TV was unrepairable
Total investment in Samsung durable goods in the last years $with only $of the investment operating correctly

June 9, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the exchange.I
apologize for any inconvenience and frustration Ms*** experiencedOur records indicate that the GPS was exchangedI have shared her feedback about the store manager with the regional management.We appreciate having the opportunity to answer Ms***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb