HH Gregg Appliances

November
5, 2015***
*** RevDex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE:
*** *** (# ***) Dear
Ms***:I have received your letter
regarding *** ***’
concerns about her television.I apologize for any
inconvenience Ms*** experiencedWe regret that given the length of time
that has passed since the purchase, we are unable to authorize a refund.A representative at
the service plan administrator has informed us that there are parts on order
It is our understanding that if the parts do not fix the television, the
administrator will evaluate the service history for a possible replacement.We appreciate having
the opportunity to answer the complaintSincerely,James TM***Director, Service
OperationsJTM/rlb

April 16, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***I have received your letter regarding *** ***’s concerns about her
refund.I apologize for any inconvenience Ms*** experiencedOur records indicate that the refund was processed and she should receive the check in the next 5-business days.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

October
21, 2015RE: *** *** *** *** (# ***Dear *** ***:I have received your
letter regarding *** and *** ***’ concerns about their refrigerator.I apologize for any
inconvenience they experiencedHowever, we are unable
to honor their request
for a replacement.Our records indicate
that the service plan they purchased is administered through WarrantechWe
regret that our representatives are not authorized to override decisions
regarding coverageIf Mrand Mrs*** have any questions, Warrantech can
be reached at (877) 456-9643.We appreciate having
the opportunity to answer the complaintSincerely,James ** ***Director, Service
Operations

>I have received your letter regarding *** *** concerns
I apologize for any frustration Mr*** experiencedWe regret that we are unable to honor his request
It is our goal is to accurately describe all products offered for sale on our websiteThe model Mr*** purchased is not currently listed as a smart televisionI have shared his feedback with the appropriate department heads
As indicated on the back of our purchase invoices, the return period is daysIf he would like to request a return of the television, our store management should be able to assist him
We appreciate having the opportunity to answer Mr*** complaint
Sincerely,
James ** ***

July 1, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***
Dear *** ***:I have received your letter regarding *** *** concerns about the washer.I
apologize for any inconvenience *** *** experiencedWe regret that given the length of time that has passed since the purchase, we are unable to authorize a return or an exchangeAs indicated in our return policy, the return period is days from the date of purchase. Most appliances come with a one-year parts and labor manufacturer’s warrantyIt is our understanding that if a factory-authorized technician determines that the washer cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the washer qualifies for an exchange. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** * *** ***
I have provided pictures of my phone records (Attached) proving that I called the store five times starting on 9/12/two days after purchasing the washer and dryerAlso attached is phone records of calling the corporate office on 9/16/If you were to check the store cameras in that same time frame you will see me come into the store on two different occasions to voice my complaints and try to do something to resolve this matter. I spoke to a sales person named Samual, the store manager Brian and the general manage John about this matterThe manager informed me that there was a 20% restocking fee if we wished to return the washer and dryerLater when talking to the corporate office we were informed that that was not true that it was only a 15% stocking feeThe manager also talked me into keeping the appliance and to try different settings, he also gave me quotes on returning the items and buying a different set but asked me to try a different setting and to "try to be happy with it" before I made my decision because of the money I would be loosing with the restocking fees. Between the calls and going to the store on multiple occasions he kept giving me different settings to try and when none of them worked and I informed him that I wished to return the item he than told me it was past thirty day cut off and I could no longer return themHe never informed me of the thirty day dead line and I believe he coursed me into keeping the appliances until it was too late to return them. I than talked to the general manager about this issue and by this time the washer had broke so I was also talking to him about getting the washer fixed 10/26/The washer is still not fixed do to having to order partsThe general manager told me to call the corporate office and tell them that I not happy with the washer and that is was already broke down and they would give me a in-store credit and I could come back in a pick a different set and they would change it outSo I did what he said and the corporate office informed me that that was not possible after the thirty days that he should have never told me thatSo once again I had been lied to about this matterI than called the general manager again after receiving this news from corporate office and he informed me that he had just received an e-mail from the corporate office telling him the same thingHe did apologize and than tell me that there was nothing else he could doThis is the worst buying experience I have ever had and the worst product I have ever bought and after spending a lot of money for new appliances and being very dissatisfied I am still not able to wash clothing at my houseI have been going to the laundry mat for almost a month taking up a lot of my time and money to wash me clothing for a family of five

March 6, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his
refrigerator.I apologize for any inconvenience Mr*** experiencedOur representative contacted the service plan administrator and was informed that the issue he described is not considered a defect and is not covered by the service planWe regret that our company is not authorized to override decisions regarding coverage.It Mr*** has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T***Director, Service OperationsJTM/rlb

I have received your recent letter about *** *** concerns about her camera
-0.7ptArial", sans-serif;'>I apologize for any inconvenience Ms*** experiencedOur representative contacted the service plan administrator and was informed that they authorized a store credit for the replacement
We appreciate having the opportunity to respond to Ms***' complaint
Sincerely,
*** ** ***

November 5, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’ concerns about her
freezer.I apologize for any inconvenience Ms*** experiencedWe contacted the service plan administrator and were informed that they authorized a replacementA representative should contact her in the next few business days if they have not contacted her already.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and they have indeed forwarded my rebateThank you for your assistance in this matter
Regards,
*** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10805813, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I filed a complaint against H.H.Gregg on September 9,2015. On September 18,I received an e-mail from you with an attached response from James TMcNees, Director of Service Operations for H.H.Gregg stating my complaint had been forwarded to the appropriate personnel and a representative should contact me within fifteen business days. I accepted that trusting they would finally address this issue with my damaged awning. It has been twenty-three days, and I have heard nothing from H.H.Gregg
Please reopen this complaint
Thank you so much for your assistance with this matter
Sincerely,
Beverly AFleming

December 19, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns about her
appliances.I apologize for any inconvenience Ms*** experiencedWe regret that we are unable to honor her request for a refund.In the interest of good customer relations, we can offer to cancel and refund the service plans for the washer and dryer as long as the coverage has not been usedIf she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next days.We appreciate having the opportunity to answer Ms***’ complaint. Sincerely,James TM***Director, Service OperationsJTM/rlbEnclosure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
This would not fix my situation and I am not satisfied with a prorated refund for a service plan that was suggested and sold based on personal information obtained from me by the sales people. When first suggested, I declined because to me extended plans are ripoffs (such as this one) and they never hold up to their end of the agreement (such as this one). They both ensured me that if anything happened, a spill, break, dropped or any components broke that I would be covered. I only bought it based on having three teenage sons with autism and anything can happen in my home. Now after one year and paying this off in the days I am out of $plus dollars and no computer do to a cracked screen. Not good customer service by HHGregg and the sales people should be more aware of what they suggestive sale and not exaggerate what their company will do
*** ***

July 1, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about the
refrigerator.I apologize for any inconvenience *** *** experiencedWe regret that given the length of time that has passed since the purchase, we are unable to authorize a return or an exchangeAs indicated in our return policy, the return period is days from the date of purchase. Our representative contacted the service plan administrator and was informed that the refrigerator does not qualify for a replacementIf *** *** has any questions or currently needs to schedule service, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Here is the response for *** *** complaint

I asked for a call minutes prior to deliverythe delivery driver called me when he was at the property the first timeobviously I can't be there the second time they called me minutes from the propertyAnother missfinally a manager call me and guaranted that they will call me minutes when they were from the property- someone called me minutes from the property I told him that I would leave now but it would take me minuteshe agreed that he would waitI text him every step of the way until I arrived at the property only to discover that he was not there and would not returnHe could have let me know before I made the trek, or even when he had to leavethis is hours of my life wasted trying to get hhgregg to deliver I will return my Appliance and buy it somewhere else

January 23, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms.***:I have received your letter regarding *** *** concerns about his
purchase.I apologize for any inconvenience or frustration Mr*** experiencedAccording to our records, the purchase was originally arranged as an Acceptance Now Rental Purchase AgreementIt is my understanding that the payment he made was refundedI am sorry for any misunderstanding.We appreciate having the opportunity to answer the complaint. Sincerely,*** ** ***Director, Service Operations***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI received a gift card for $Thanks for resolving the problem
Regards,
*** ***