HH Gregg Appliances

June 8, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about her
furniture.I apologize for any inconvenience Ms*** experiencedOur records indicate that the television stand was replaced.It is my understanding that our Furniture department assisted her with scheduling a service call for the loveseatIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely,James TM***Director, Service Operations JTM/rlb

December 6, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her purchase.We apologize for any
inconvenience Ms*** encounteredOur records indicate that the online order is ready for pick up at her earliest convenience.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

November 29,
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Mr*** customer service
issue
We apologize for any inconvenience Mr*** may have experiencedUnfortunately the issues that he is experiencing (warp door) is not covered under the extended warrantyWarrantech states they tried to reach out to Mr*** and was informed he was on the “do not call list” and ended the callHhGregg did issue Mr*** a check in the amount of $for the cost of the service call
If Mr*** has any further questions he can contact the warranty provider Warrantech at
877-456-
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

March 15, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** ***
concerns about his furniture.I apologize for any frustration *** *** experiencedWe regret that we are unable to authorize a return or a refundThe service plans MrHill purchased are administered through Warrantech. Our representative contacted the administrator and was informed that the issues MrHill is experiencing are considered wear and tear and not covered by the service planIf he has any questions about the coverage, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

April 23, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** *** concerns about her
purchase.I apologize for any inconvenience Ms*** *** experiencedSynchrony is the administrator of the hhgregg cardWe forwarded a request that they adjust the finance period for her purchasePlease note that any changes may not show on the billing statement for two billing cycles. Our representatives do not have access to accountsIf she has any questions, the card administrator can be reached at (800) 333-1071.We appreciate having the opportunity to answer Ms*** *** complaint. Sincerely,*** ** ***Director, Service Operations***

April 5, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***I have received your letter regarding *** *** concerns about her mattress.I apologize
for any inconvenience *** *** experiencedOur records indicate that an exchange was processedIf she has any questions, our Call Center can be reached at *** ***We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

October 16, *** ***
Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#
***)
Dear Ms***
I have received your letter regarding *** *** concerns about the Price Match GuaranteeI apologize for any frustration Mr*** experiencedHowever, we are unable to honor his requestThe signs to which he referred only indicate that we offer a Price GuaranteeThey do not indicate that our stores match all pricesMore information about the guarantee is listed on our websiteOur store personnel can also provide informationWe appreciate having the opportunity to answer Mr*** complaint.
Sincerely,
*** ** ***
Director, Service Operations
***

My response I told hhgregg that I didn't want the furniture and they can come pick it up (they said no)I was also told I have to keep the furnitureLastly the number that was left for me to call if I have any questions was for *** *** ***.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I disagree
with hhgreggThey sold the warranty and said it was backed up by their store
They made a profit of the sale of the extended warrantyThe warranty
company called four timesFirst was to ask for money for the parts needed to
fix the machine, I told them it was covered by hhgregg’s warranty and they said
they did not know it had a warranty Second time was for them to refresh windows
and the files would be deleted, I agreedThe third time was to get money to
install the OEM software including windows sevenI refused to send money and
told them to return my computerI felt like and a half months’ was way too
long and I had to contact the store four times to fine my computerNo repairs
were doneWhat does
the software have to do with the broken case? What does it have to do with the
Mouse Pad?
The last
call was a plea to return it to them so they could fix it If I had installed windows seven, their buy,
removing windows I asked if
it was going to be another, four to five months’ to get it repairedThey
replied it will be fixedI do not
trust either company to do what is right in this caseI have no guarantees
from either company that I will get my computer back and repaired in a
reasonable time frameI will file Revdex.com complaint against Warrantech for the treatment of me and lack of technician’s
ability to work on windows machineI feel like they are just using windows
eight as a scapegoat for their bad serviceMy computer
ran just fine with windows eight installedWindows eight did not break the
case or damage the mouse padOn the
Premium service plan brochure from hhgregg the section GUARANTY:
“This is not
an insurance policyWe have obtained an insurance policy to insure our
performance under the service agreementshould we
fail to pay any claim or fail to replace the product covered under the service
agreement within sixty (60) days after the product has been returned, You are entitled
to make a direct claim against the insurer, Wesco Insurance Company, at
866-505-or Maiden ?Lane, 6th Floor, New York, NY 10038”
Regards,
*** ***

December 31, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***I have received your letter regarding *** *** concerns about the
order. I apologize for any inconvenience Ms*** experiencedOur records indicate that the order was picked up. I have shared her comments with the Online Order department management so that they can address any issues with their personnelIf she has any questions, our Call Center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,*** ** ***Director, Service Operations***

My husband and I have purchased many products from HHGregg in Columbus, Ohio for different housesI have to say we will not be coming back anymoreCustomer loyalty seems to mean nothing to themAlso the products from there seem to break down, malfunction, and one last a few yearsFor the money that we have paid we are VERY DISAPPOINTEDWe will be spending our money elsewhere since they customer service and the products seem to both be lacking in any sort of good quality

>I have received your letter regarding *** ***'s concerns about her order
I apologize for any inconvenience Ms*** experiencedOur records indicate that a return was processedIn the interest of good customer relations, we authorized a reimbursement of $She should receive it in the next daysIf she has any questions, our Call Center can be reached at (800) 284-
We appreciate having the opportunity to answer Ms***'s complain**
Sincerely,
James ** ***

August 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear MsRichardson:I have received your letter regarding *** ***’s concerns about the
refunds. I apologize for any inconvenience Ms*** experiencedOur records indicate that the refund checks were processedShe should receive them in the next 5-business days if she has not received them alreadyWe regret the delay.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This has nothing to do with my complaint ? This has another persons name attached ? Am I being refunded ? I'm not sure what this means .
Please advise
Regards,
*** ***

May 5, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his
installation.I apologize for any inconvenience Mr*** experiencedOur records indicate that the installation was canceled and refunded. We appreciate having the opportunity to answer Mr***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

December 19, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding*** *** concerns about her
dishwasher.I apologize for any inconvenience Ms. *** experiencedWe regret that we are unable to authorize a returnIt is my understanding that a representative from our corporate office contacted herIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,*** ** ***Director, Service Operations***

June 15,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear Ms***:I have received your letter regarding Roberto ***’s concerns about his
refrigerator.I apologize for any inconvenience Mr*** experiencedOur records indicate that a store credit was issued for a replacementIf he still needs assistance, he can visit the store location nearest him and refer to invoice ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

November 30, 2015RE: *** *** ** ***Dear *** ***:I have received your letter regarding *** ***’ concerns about her refrigerator.I apologize for any inconvenience *** *** experiencedHowever, we are unable to honor her requestAs
indicated in our return policy, the return period is days from the date of purchaseIf she would like assistance with locating an authorized service provider in her area, our Call Center can be reached at *** ***.We appreciate having the opportunity to answer *** ***’ complaint. Sincerely,Diane ***Communications Manager

April 5, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ***Dear *** ***I have received your letter regarding *** *** concerns about her television.I apologize for any
inconvenience *** *** experiencedWe regret that given the length of time that has passed since the purchase in 2011, we are unable to authorize a return or an exchange.In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted priceIf she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

April 30, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about her
service plan.I apologize for any inconvenience Ms*** experiencedAs indicated in the Terms and Conditions for the service plan, the coverage runs from the date of purchaseService plans sold in our stores offer coverage that most manufacturer’s warranties do not, such as power surge protection.We are unable to honor her requestThe service plan has expiredHowever, in the interest of good customer relations, we processed a refund of the service planShe should receive it in the next days.We appreciate having the opportunity to answer Ms***’s complaint. Sincerely,James TMcNeesDirector, Service OperationsJTM/rlb