HH Gregg Appliances

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. -HHGregg never told us that the gas line had to capped. We brought it up to the sales person that we had both gas and electric hookups and currently the gas line was hooked up to the old unit. He said no worries at all, the delivery team will take care of it. - We asked the delivery team to wait for 15 min so we could run quickly to the store and buy a cap ourselves but was denied. - Delivery team never tested the wash machine, yet that unit was the cause of the water damage to our cabinet. -Old washer and dryer was removed but they still left behind trash that was apart of the old units. -HHGregg has never verbally apologized. - We had no other option than to sign off on the delivery. We were told they had to leave no matter because they were out of time. - Delivery manager who came and inspected the damage was rude and refused to understand the water damage until we were forced to recreate it. Regards, [redacted]

November 7, [redacted] Revdex.com, Inc East Washington Street, Suite Indianapolis, Indiana RE: [redacted] (# [redacted] ) Dear Ms [redacted] I have received your recent letter regarding [redacted] concerns I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to verify the specifics of the incidentHowever, I have shared his comments about the misunderstanding with regional management so that they can address any issues with their personnel In the interest of good customer relations, we can offer to sell him a new television at cost, which is a discounted priceIf he would like to take advantage of this offer, we request that he take this letter to the store management and make the purchase within the next daysPlease note that some upcoming holiday sale prices may be at or below our cost We appreciate having the opportunity to respond to Mr [redacted] s complaint Sincerely, [redacted] Director, Service Operations [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I spoke with Todd at [redacted] , he stated that they could not do anything because there were two bulletins published/acknowledged by Samsung stating that there is a design flaw, that the icemaker will not work and will never work Todd told me to call Samsung Executive escalation, which I did, they stated that they could not replace the refrigerator, that [redacted] needed to send out a tech for repair that the only thing Samsung could do is send out a service repair tech at my own expense This has not been resolved after 25-calls now, with another service tech coming out scheduled for Monday againThank you Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.In regards to this issue I do not accept the resolution Because there was no way I could determine whether the product was damaged until I was able to open it and remove from the packagingWhen that occurred, I noticed the scratchesI immediately called customer service as well as the Store I purchased the item fromThe representatives explained that they could not honor the returnHowever, I also wrote a complaint to the HH ***g corporate office and received a response urging me to take the TV back and ask to speak with the General Manager of the StoreI took the TV back on January 1, and explained to who I believed to be the manager what the issue wasThey took the TV to the back to inspect, and determined that the return would be honoredI have since received my refund on the productHowever, this was a horrible, confusing, and misleading customer experienceI would really hope that no other customer has to go through all the trouble I have for an issue that they are not at fault forUnless customers inspect products before they leave the store, there is no way to assure that the product isn't damagedWith this type of return policy, there is not way for a customer to prove that a purchased product had been damaged prior to purchaseAlthough my issue was resolved through the complaint to the company, I cannot accept the response given by HH ***gThe return policy is very vague and sketchy Regards, [redacted]

I have received your follow-up letter regarding [redacted] ***' concerns about her television. We regret her continued disappointment. Our representative contacted the service plan administrator and was informed that they issued a check for the replacement of the television. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely, Diane M***Communications Manager

I have received your letter regarding [redacted] concerns about her refund. I apologize for any inconvenience Ms. [redacted] experienced. We regret any misunderstanding. According to our records, a refund of $114.63 was applied to her credit card. A refund check of $550 was processed as well. If she has any questions, our Call Center can be reached at (800) 284-7344. We appreciate having the opportunity to answer Ms. [redacted] 's complaint. Sincerely, [redacted]

December 11, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] I have received your recent letter regarding [redacted] concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to honor her request for price adjustmentsAccording to our records, the replacement model was a different model than the one listed on her original invoiceOur records indicate that there was no charge for the DSdelivery service for the original or the replacement rangeTherefore, the purchase would not be eligible for the DSdelivery rebate.We appreciate having the opportunity to respond to Ms [redacted] ’s complaintSincerely, [redacted] Director, Service Operations [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowBelow is the message I receivedWhen I clicked the problem was resolved, I meant that though I was not happy with the time frame, I would be patient and wait for the completion of the project based on the business' timelineUnder no circumstances will I consider the complaint closed until the job and damages are taken care of It has been over a month since I filed my complaint and still nothing has been done, Please advise what I should do nextThanks Regards, [redacted] ***

March 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her range.I apologize for any inconvenience Ms [redacted] experiencedWe regret that given the length of time that has passed since the purchase in 2013, we are unable to authorize a return or an exchangeAs indicated on the back of our invoices, the return period is days from the date of purchase.It is our understanding that the third-party delivery contractor denied the claim because a service provider replaced parts in the range between the original installation and the date of her claimIf she has any questions, Installs Inc can be reached at (844) 294-5211.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

Went to the HHGregg in Fenton, Missouri over a year ago and bought a brand new washer and dryer with our tax refundOnly wanted to spend $or soGot the washer and dryer for around $each, but were talked into the extended warranty for another $200, which the sales guy insisted would cover anything and everything for yearsIf it couldn't be fixed, they would replace it with a brand new unit My dryer broke a month ago (pretty sure it's something simple like a belt), and I called for them to replace itI was told by this woman that a repair guy would be in touch about a service callHe never wasweeks later, I called again, and was told by a man that they gave me store credit instead of coming out to fix it (good to know, right?) and that he couldn't tell me how much it wasSo I go up there, and I'm informed by the "customer service" lady that it hasn't "come in yet," and she'll call me when it doesMeanwhile, I'm without a dryer, which is a giant inconvenience, and I feel like they should replace it and then some, for all the trouble this has been Never buying anything else from HhGregg againEver

October 13, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about the television.I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to authorize a refundAs indicated in our return policy, damaged products are not eligible for returnGiven that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.If Ms [redacted] would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

September 5, 2014 [redacted] RevDex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] ***... (# [redacted] ) Dear Ms. [redacted] : I have received your letter regarding [redacted] concerns about his delivery. I apologize for any frustration Mr. [redacted] experienced. However, we are unable to honor his request. Our company is not responsible for any damage. It is our understanding that Mr. [redacted] was offered $125 for the scratch repair. We stand by the delivery contractor’s decision. We appreciate having the opportunity to answer Mr. ***’s complaint. Sincerely, [redacted] Director, Service Operations [redacted]

I have received your letter regarding [redacted] concerns about her delivery I apologize for any inconvenience Ms [redacted] experiencedHowever, our company is not responsible for any damageOur representative forwarded her information to the appropriate personnel at the delivery contractorIf she has any questions, Incident Tracking Agent [redacted] can be reached at (800) 284-*** E 96th Street Indianapolis IN t / 800/f / We appreciate having the opportunity to respond to Ms [redacted] s complaint Sincerely, [redacted]

January 20, 2016RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] ***’ concerns about her order.I apologize for any inconvenience [redacted] experiencedWe are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instanceOur records indicate that the order was canceled and refundedIf she has any questions, our Call Center can be reached at [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[HH GREGG sells the warranty, and lies about what you get if what you buy, breaks or stops working Regards, [redacted] ***

January 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about the television.I apologize for any inconvenience she experiencedWe regret that we are unable to honor her requestAs indicated in our return policy, damaged products are not eligible for exchange or returnIn the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and she has not already received a refund for itIf she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next days.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive TeamEnclosure

February 17, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding ***
*** concerns about his refrigerator.I apologize for any inconvenience *** *** experiencedWe contacted the service plan administrator and were informed that they authorized a store credit for a replacementA representative should contact *** *** in the next 5-business daysIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

September 14, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We received your letter regarding *** ***s concern regarding his delivery issue.We
apologize for any inconvenience Mr*** encounteredIn the interest of good customer relations we provided a $refund plus a free table, the total refund would be of $The funds should be reflected in the account with to business days.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please have merchant provide proof of refundBreakdown of eventJan 2015 Charges were but back on account because HH GREGG E-COM told credit card thatthey delivered productDec 2014 Filed dispute with American Express after getting nowhere with HH GREGG E-COM& UPSCharges were removed from accountNov Placed order with HH GREGG E-COM for Sony iPhone radio $Contacted themabout not receiving item and went thru this whole ordeal of having to prove it wasn’tdeliveredRegards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***