HH Gregg Appliances

December 6, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concerns about his store creditWe have processed a credit of $He can visit his local store and reference [redacted] to reselect.We apologize for any inconvenience Mr [redacted] encountered.We appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team

June 15, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about his television.I apologize for any inconvenience Mr [redacted] experiencedIt is our understanding that the service plan administrator is waiting for pictures of the panel before they determine how to proceedIf Mr [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

We have received your letter regarding [redacted] concerns about the washer -0.65pt">I apologize for any inconvenience MrWilliams experiencedA representative from our corporate office attempted to contact himIf he still needs assistance, we request that he contact [redacted] at (800) 944-We appreciate having the opportunity to answer Mr [redacted] complaintSincerely, [redacted]

July 13, "Tahoma","sans-serif [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] s refrigerator purchase I apologize for any inconvenience Ms [redacted] experiencedWe are delivering Ms [redacted] a replacement unit at no extra costThe store manager will contact Ms [redacted] to schedule a delivery date We appreciate having the opportunity to answer the complaint Sincerely, Whitney E [redacted] Executive Team

I have received your letter regarding [redacted] concerns about his microwave I apologize for any inconvenience Mr [redacted] experiencedAccording to our records, a store credit for the replacement was authorizedFor further assistance with using the store credit, he can visit our store and refer to invoice [redacted] We appreciate having the opportunity to answer Mr [redacted] complaint Sincerely, James [redacted]

Falsely advertised having a television for sale during the November Thanksgiving period HHGregg confirmed my order, charged my credit card, and even contacted me to confirm the delivery Several weeks later they informed me that they did not have the television that I had ordered and tried to sell me a different television at over 50% more Bait and switch at its finest Buyer beware!!!

September 6, *** [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (Case ID: [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] ’s complaint concerning his refrigeratorI apologize for any frustration Mr [redacted] has experienced Normally we cannot refund the full amount for warranties past days, however, we are willing to make an exception for Mr [redacted] Enclosed is the warranty cancellation form and we are asking that Mr [redacted] send the form in with this letter for a full refund of the original warranties We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team

Good morning Ms [redacted] , please be advised that the Insurance carrier, [redacted] has fully investigated and denied liability of this claimI have attached hereto a copy of the denial letterMr [redacted] and Ms [redacted] do not agree with the carrier's decision they will have to appeal their denial with [redacted] Therefore, we are closing the claim at this timeThank you for your attention in this matter, [redacted] , Claims Department [redacted]

March 23, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear MsRichardson:I have received your letter regarding Mikala Dillard’s concerns about the rebateI apologize for any misunderstandingOur records indicate that the purchase price of the range was not enough to qualify for the delivery rebateIn the interest of good customer relations, we are sending her a $gift cardShe should receive it in the next daysWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

June 15, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her refrigerator.I apologize for any inconvenience [redacted] experiencedOur representative contacted the service plan administrator and was informed that they authorized a replacementA representative should contact [redacted] within the next few business daysIf [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

April 5, 2016Peggy Richardson RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] ... [redacted] concerns about her washer.I apologize for any inconvenience Ms. Fried Klein experienced. We regret that we are unable to offer a refund or the laundry reimbursement she requested.Our representative contacted the service plan administrator and was informed that they have expedited the part order. If she has any questions, Warrantech can be reached at [redacted] We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted] Executive Team

April 13, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her order.I apologize for any inconvenience MsBarrett experiencedIn the interest of good customer relations, we processed a refund for the shipping chargeShe should receive it in the next days if she has not received it alreadyIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

January 23, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] concerns about the icemaker.I apologize for any inconvenience Mr [redacted] experiencedIt is my understanding that a representative from the delivery office is contacting the tenant to schedule a service call for the icemakerIf he or the tenant does not receive a call in a timely manner, we request that he contact [redacted] at (800) 944-***.We appreciate having the opportunity to answer the complaintSincerely, [redacted] Director, Service Operations [redacted]

September 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his television.I apologize for any inconvenience Mr [redacted] experiencedWe forwarded his information to the service plan administratorIt is our understanding that a representative contacted him to offer assistance with scheduling serviceIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr [redacted] ’s complaintSincerely,James TMcN***Director, Service OperationsJTM/rlb

November 23, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding Mrand Mrs [redacted] ’s concerns regarding their refrigerator.We apologize for any inconvenience Mrand Mrs [redacted] encounteredFrigidaire has been contacted on the customer’s behalf and there service call scheduled for 11/28/between 8am and 12pm with [redacted] Appliance repairIf rescheduling is needed [redacted] Appliance can be reached at (336)468-or Frigidaire can also be reached at (800)444-4944.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] I was not offered a temporary refrigerator until two months had pastI received emails asking me to verify my address because I would be getting a delivery the next day, multiple times where I arranged for someone to be off work and at my house for the delivery and then when calling to see the time frame since I did not receive a call like the email stated I would, they would then inform me they have to set up those emails for an estimated delivery date even though my appliance was not in That is a terrible and inconvenient process I would have been ok with this delay if at purchase they told me it would take over 1/months for the product but they told me a maximum of four weeks I also was told two weeks ago it would be placed under "will call" it would be in on a Monday and shipped to me the next dayI called on Monday and they told me they do not know why someone told me that and the truck comes on Tuesday I called Tuesday and they said the truck was there and for some reason my appliance was not on there I was promised a call on Wednesday because it should be on that truck and no matter the outcome I would receive a call That did not happen Every week it is the same situation saying it will be here and it never isI think a large amount money off would be an appropriate response for all the trouble I have had to go through calling, taking off work, buying ice for coolers and eating out for the time I did not have the temporary refrigerator Regards, [redacted]

June 15, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about her washer.I apologize for any inconvenience Ms [redacted] experiencedWe regret that given the length of time that has passed since the purchase date, we are unable to authorize a returnThe service plan she purchased is administered through WarrantechOur representative contacted the service plan administrator and was informed that the issue she is experiencing is not covered by the service planIf she has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We purchased this dishwasher specifically for occasional use in our basement which was known by the retailer as we purchased two diswashers from them We are now told that the unit we purchased for the basement needs to be run daily to prevent it from smelling This simply is not acceptable as a dishwasher should not be designed to "smell" unless run daily Regards, [redacted] ***

December 7, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about the order.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that the order was canceled and a refund was processedIf she has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] HH Greggs response is exactly what I would have expected! This is the same type of extremely poor customer service that I have encountered throughout this whole processThis T.VHas literally been worked on timesAnd according to the executive of HH Gregg it will have to be worked on 2more times for the exact same thing before being deemed a lemon!!!! You have got to be kidding! Why could you have not just had a happy customer in the first place and gave my purchase price back the first time the T.VBroke? Like Best Buy ,Sam's club and others do?How would you like to approach your boss on different occasions to ask for time off so that you can go home to meet the T.VRepairman at your home? In my field of work I'm asked by people at least twice a week where they should go to purchase appliancesGuess what my response is!