HH Gregg Appliances

April 16, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms[redacted] :We have received your letter regarding [redacted] concerns about his refund.We regret his continued disappointmentAccording to our Accounting department, the check was returned to our corporate office due to an incorrect addressThey are mailing the check to the address Mr [redacted] provided in his complaint.We appreciate having the opportunity to answer the complaintSincerely, [redacted] Director, Service Operations [redacted]

[redacted] Revdex.com, IncNDelaware Street # class="apple-converted-space"> Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s refund concern.I apologize for any inconvenience Ms [redacted] may have experiencedAfter review, we have refunded the account in full under invoice [redacted] We ask that 3-business be allowed for the funds to postI apologize that there was a shipping error and refund delayWe look forward to providing better future service to Ms [redacted] We appreciate having the opportunity to answer the complaintSincerely, Z.AN***

We have received your letter regarding the computer [redacted] purchased from our store in September of I apologize for any inconvenience he experiencedHowever, given the length of time that has passed since the purchase date, we are unable to authorize a return or an exchange According to our records, the computer came with a one-year parts and labor manufacturer's warranty that covers the repair of manufacturer defectsIt is our understanding that the warranty does not cover software issuesThey may be able to provide Mr [redacted] with technical supportIf he has any questions, HP can be reached at (800) 474- We appreciate having the opportunity to answer Mr [redacted] 's complaint Sincerely, James [redacted]

size="3">I have received your letter regarding [redacted] claim of damage I apologize for any inconvenience Mr [redacted] experiencedWe forwarded his claim to the delivery contractorIt is our understanding that a representative contacted himIf he still needs assistance, Area Manager [redacted] can be reached at (301) 233- We appreciate having the opportunity to answer Mr***'s complaint Sincerely, [redacted]

The warranty/repair process with HH Gregg is severely broken It has been over one (1) month since my initial call to HH Greg for warranty repair services (5/28/15) on our [redacted] front loader washing machine through [redacted] It is 7/1/and our washing machine is still not repaired Nothing happened between 5/28/and 6/16/= That is business days and considered unacceptable On 6/16/ [redacted] sent out the wrong vendor to diagnose issues with our machine After calling [redacted] the same day, they explained to me that they were unsure why they sent the wrong firm, but unfortunately needed to send someone else out to diagnose the machine ( [redacted] ***) [redacted] Doc showed up on 6/24/- business days after sending the wrong firm Parts were ordered and have arrived at the contractor's site, but they told me this morning 7/that they can't get me scheduled for another week That takes the total time to repair to approxweeks This is not the A+ service that was explained to me nor what I paid for at time of purchase I highly encourage HH Greg to elect a new service providerThis is beyond unacceptable service Thanks,

July 22, 2015 [redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms. [redacted] :I have received your letter regarding [redacted] ’s concerns.I apologize for... any inconvenience Mr. [redacted] experienced. Our records indicate that the order was canceled and a refund was processed. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Mr. [redacted] ’s complaint. Sincerely,James T. M***Director, Service OperationsJTM/rlb

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I have been in touch with an LG Suprervisor and they will be sending out an LG serviceman to hopefully resolve the issue I will let you know if this issue is resolved in the near future [redacted]

May 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’ concerns about the dishwasher.I apologize for any inconvenienceWe regret that given the length of time that has passed since the purchase, we are unable to authorize a returnAs indicated on the back of our invoices, the return period is days.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.They have not been out to my house to determine what is wrong with my unitI have requested for a repair tech and they are yet to provide me with a techNo one has determined what the issue isFor all we know it is the seal given the fact the items in the freezer continue to thaw on their ownIt appears HH Gregg is claiming they have made an attempt to respond to meThey have notI have not had one clear conversation with their company and no repair person has been sent to my houseI personally had whirlpool at my house and they wouldn't touch my refrigerator because they claim HH Gregg is impossible to work with and would not contract repairs with themMy complaint is very valid! Regards, [redacted]

March 25, 2016 [redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted] :I have received your letter regarding [redacted] ’s concerns about the... microwave and the range.I apologize for any inconvenience Ms. [redacted] experienced. We were unable to locate a record of the purchase with the information she provided.Given the length of time that has passed since the date she indicated the appliances were purchased, we are unable to authorize a return or an exchange. The return period is 30 days from the date of purchase.Most appliances come with a one-year parts and labor manufacturer’s warranty. It is my understanding that if a factory-authorized technician determines that an appliance cannot be repaired due to a manufacturer defect during the manufacturer warranty period, the manufacturer may evaluate the service history for a possible replacement.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M [redacted] Executive Team

May 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his washer and the service plan.I apologize for any inconvenience Mr [redacted] experiencedWe regret any misunderstanding about the service plan he purchased.A representative from our corporate office contacted him and informed him that a service call for the washer has been scheduledIf he needs to reschedule the call, A&E Factory Service can be reached at (800) 905-9505.We appreciate having the opportunity to answer Mr [redacted] ’s complaintSincerely,James TM***Director, Service OperationsJTM/rlb

January 23, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about the order.I apologize for any inconvenience Mr [redacted] experiencedIt is my understanding that the order was declined because there was an issue with the card used to make the purchaseWe appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I received the refund check in the mail today, which does resolve my personal problemHowever, I remain amazed at the poor customer service as well as the complacency of the company with their lack of professionalismI have no idea how they are able to keep their doors openI wil not be shopping there againRegards, [redacted] %

August 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedWe are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instanceA representative from our corporate office attempted to contact her.Our records indicate that a refund for the tablet was processedIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

May 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his purchase.I apologize for any inconvenience Mr [redacted] experiencedI have shared his feedback with the regional management so that they can address any issues with their personnel.Our records indicate that the adjustable base was exchangedIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Mr [redacted] ’s complaintSincerely,James TM***Director, Service OperationsJTM/rlb

August 22, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] concerns about the service plan I apologize for any inconvenience Ms [redacted] experiencedHowever, we are unable to honor her request Our records indicate that Ms [redacted] purchased an FPWT2-service planTelevision service plans sold in our stores do not offer the Accidental Damage from Handling coverage enhancement If the coverage has not been used, she may be eligible for a cancellation of the coverage and a prorated refundIf she would like to request a cancellation, we request that she fill out the enclosed form and mail it to the address at the bottom of the form We appreciate having the opportunity to answer Ms [redacted] complaint Sincerely, [redacted] Director, Service Operations [redacted] Enclosure -------------------- Request to Cancel Warrantech Extended Service Plan I hereby request H.HGregg to cancel my Warrantech Premium Service Plan (PSP) and to refund the pro-rated balance to me, less any claims paid, unless otherwise precluded by law I agree to waive any further claims pursuant to this Premium Service Plan or the product that was originally covered This form must be completed by the original purchaser Original Purchase Information (Send Refund to) Same ? Name ______________________________ Name________________________________ Address (original)_______________________ Address_______________________________ City________________________________ City__________________________________ State/Zip____________________________ State/Zip______________________________ Purchase Date________________________ Telephone # ___________________________ PSP Purchase Price____________________ Sales Invoice Number____________________ PSP Model Number_____________________ Customer Signature_________________________________ Date ___________________ (Original Purchaser) Reason: ________________________________________________________________________________...⇄ Mail To: Warranties Department hhgregg, E96th Street, Indianapolis, IN Revised: 01-21-

June 15, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] I have received your letter regarding [redacted] concerns about her refrigerator.I apologize for any inconvenience [redacted] experiencedOur representative contacted the service plan administratorIt is our understanding that the parts were received and a repair has been scheduledIf [redacted] has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

Dear Ms***, I regret that at this time we do not have any further information regarding Mr [redacted] 's complaint Sincerely, Z.AN [redacted] Executive Team

September 16, 2015RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] claim of damage.I apologize for any frustration [redacted] experiencedWe forwarded the claim to the appropriate personnelIt is our understanding that a representative should contact her within the next business days.We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution]i can not except this, I have been without the appliances that I purchased from them for way to longThis has cost me more money trying to get HH Greg to honor their aggrearmentI understand that they are a big cooperate company that had absolutely no problem taking my hard earned moneyBut I can not just sweep this under the rugI don't even understand what they are trying to cancel and refundI purchased an extended warrenty so I would be covered if anything ever happened, not only did things happen but HH Greg has not been helpful nor have they been fairThey have sent me in circles, trying to get these issues fixedI have been sat on the burner until they knew they could get out of making this rightI have taken a total of days of work to allow them to send service to my home, only to not show up or call to cancel and tell me it will be another weeksThey have even called and told me that they have all the parts ordered and will be able to fix the appliancesWhen they showed up they didn't have any of the right parts and told me they would need to order the right parts which would take another weeks and then someone would call and schedule another service callThis happened right after I filed the compliant with The Revdex.comI have given them so many opportunities to honor their agreements and policiesHH Greg has pushed me off so many times to make sure I'm past the allowed time to returnI have done everything I can to be patient and have tried to work with them but in the end this has cost me more time off work, unnecessary stress, and more moneyI would like a fair resolutionI don't know what else to do, I have all the phone calls, emails, and notes of everyone I have spoken with and confirmation numbersI know I have not been treated fairly as a consumerThank you again for your time Regards, [redacted]