HH Gregg Appliances

I have received your letter regarding [redacted] concerns about her refrigerator I apologize for any inconvenience Ms [redacted] experiencedIt is my understanding that a representative from the delivery center is scheduling a date for a representative to evaluate the issue she is experiencing with the refrigeratorIf she has any questions, [redacted] can be reached at (877) 456- [redacted] We appreciate having the opportunity to answer Ms [redacted] 's complaint Sincerely,

January 4, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concerns about her purchase.We apologize for any inconvenience Ms [redacted] encounteredOur delivery center has been provided with Ms [redacted] ’s issueShe should be contacted today to schedule the service call date.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team

November 29, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Ms [redacted] product Issue We apologize for the issues Ms [redacted] is currently experiencing with her televisionDue to the screen being cracked and after days of the screen functioning with no defect, unfortunately we would have to deny the return and or exchange We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***

October 5, Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Ms [redacted] return and refund Our records indicate Ms [redacted] was issued a refund or the full amount back to the original form of payment on 09/19/We advice Ms [redacted] to check her hhGregg card and verify her refund has postedWe apologize for the inconvenience and will issue a shipping label for the unit that was delivered in error We appreciate having the opportunity to answer the complaint Sincerely, Whitney E [redacted] Executive Team

December 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about the washer.I apologize for any inconvenience Mr [redacted] experiencedIn the interest of good customer relations, we authorized an exchange for the washerThe delivery is scheduled for 12/If he needs to schedule the delivery for another date, he can contact our call center (800) 284-and refer to invoice [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

January 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about his refrigerator.I apologize for any inconvenience Mr [redacted] experiencedHowever, we are unable to authorize an exchangeAs indicated on the back of our invoices, the return period is days from the date of purchase.Most appliances come with a one-year parts and labor manufacturer’s warrantyIt is our understanding that if a factory-authorized technician determines that the refrigerator is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchangeWe recommend that he proceed with the service process.We appreciate having the opportunity to answer Mr***’s complaintSincerely,James TM***Director, Service OperationsJTM/rlb

Here is the response for Amanda Bennett's complaint

January 15, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] I have received your letter regarding [redacted] concerns about her purchase.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that the refund she received as a result of changes to her order was correctWe regret any misunderstandingHowever, we are unable to offer her any further refunds.We appreciate having the opportunity to answer the complaint.Sincerely, [redacted] Director, Service Operations [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

December 20, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’ refund.We apologize for any inconvenience [redacted] encounteredOur records indicate that the refund was processed on 12/10/The funds should reflect on the account within to business daysWe appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I, [redacted] , case # [redacted] have not received correspondence from h.hGregg appliance IncMay 29, Regards, [redacted]

December 6, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about his purchase.We apologize for any inconvenience Mr [redacted] encounteredOur records indicate that the order was delivered today, 12/06/at 3:13pmWe hope the delivery process went smoothly and hope he enjoys his purchase.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team

March 16, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience [redacted] experienced with her delivery and the rebateOur representative contacted the rebate processing company and was informed that they are processing the rebateIt is our understanding that it should be mailed to her within the next weeksWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Dear Sirs, Please note that this is not my complaintYou have cross-referenced me with Ashley HarrisI am Charlotte HarrisThe company resolved my monetary complaint, and I previously sent you an email to let you know Thank you, Charlotte Harris

September 20, *** [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (Case ID: [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] ’ complaint concerning her washer repairI apologize for any frustration Ms [redacted] has experienced Our records show that there was a service call by [redacted] service on Wednesday 9/14/The unit is covered by the premium service plan up until 10/10/if any further issues occur We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I cannot yet accept any resolution because there hasn't been one I accept that this business had contacted me, and is trying to gather information I will await further contact from the business Regards, [redacted] ***

November 7, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] warranty issue We apologize for the inconvenience [redacted] is experiencingWarrantech will only offer a replacement if the unit cannot be repaired or if the customer is experiencing an ongoing issueThe part(s) have been ordered through the manufacture, and once available Ms [redacted] will be notified with a repair dateOur vendor relations department has stepped in as well to assist in getting this repair or exchange expedited Warrantech does offer reimbursement for laundry expensiveWe urge Ms [redacted] to contact warrantech in order to receive that credit We appreciate having the opportunity to answer the complaint Sincerely, Whitney E [redacted] Customer Relations Department

I have received your letter regarding [redacted] concerns about his refrigerator I apologize for any inconvenience Mr [redacted] experienced with his refrigeratorWe regret that we are unable to honor his request for an exchangeAs indicated on the back of our purchase invoices, the return period is days from the date of purchase Our representative contacted the servicer and was informed that they ordered a part for the refrigeratorIt is our understanding that the servicer should contact Mr [redacted] once the part arrives We appreciate having the opportunity to answer Mr [redacted] 's complaint Sincerely, [redacted]

Customer service pretty much non existent? Buyer beware! You have to purchase expensive extended warranty to get ANY product coverage with this store!!!! BUYER BEWARE!!!!