HH Gregg Appliances

HH GREG "extended"warranty" is a ripoff the "year extended warranty " is starts at "date of purchase " so you are actually PAYING for the factory warranty period

January 22, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] I have received your letter regarding [redacted] concerns about her service.I apologize for any inconvenience Ms [redacted] experiencedAccording to our records, the service plan she purchased is administered through WarrantechWe regret that we are unable to override the Terms and Conditions of the plan.If she is experiencing an issue with software, the manufacturer may be able to offer technical support over the phoneSamsung can be reached at (800) 726-7864.We appreciate having the opportunity to answer the complaintSincerely, [redacted] Director, Service Operations [redacted]

Revdex.com: Thank you for your swift response and/or resolution to this matterI accept HH Gregg's offer, yet at no time was I ever offered such a "comparable" modelI was offered only the store credit, which was the reason for my complaintI do understand that the company no longer offers plasma screen televisions, and that only much higher priced models include 3D viewingI simply would not accept a store-credit in lieu of their warranty promise (which--at $749.99--does not cover even half of the price of another flat-screen television!)If HH Gregg is forthright in their offer, I will accept the comparable model I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***

April 17, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] I have received your letter regarding [redacted] concerns about her refrigeratorI apologize for any inconvenience Ms [redacted] experiencedOur representative contacted the manufacturer and was informed that the servicer received parts for the refrigeratorIt is our understanding that Ms [redacted] declined the repairMost appliances come with a one-year parts and labor manufacturer’s warrantyIt is our understanding that if a factory-authorized technician determines that the refrigerator is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchangeWe recommend that she proceed with the service process.We appreciate having the opportunity to answer Ms***’s complaintSincerely, [redacted] Director, Service Operations [redacted]

Ordered a washer and dryer and scheduled the delivery and installation for 12/2/ The gentlemen who showed up did not have the right tools and did not know how to connect the power cord to the back of the dryer After hours, they left and told me to call the 1-number to make arrangements No working dryerAfter several attempts on that number, I called the store on 96th Stto help meI was connected with the delivery warehouse and promised that someone would come out on 12/to install the power cord When I called the morning of 12/to find out the time window, I was told I am not on the schedule and the next available date is 12/ After speaking with customer service, I am left to hire someone, do it myself (will have to repurchase a power cord as they did not leave me with the correct one), or make arrangements for them to pick up, return and refund my money Terrible customer service and incompetent/lazy installers

Roman'">I have received your letter regarding [redacted] s concerns about his purchase I apologize for any inconvenience Mr [redacted] experiencedWe request that he provide us with a legible copy of the purchase invoice so that we can research his concerns further We appreciate having the opportunity to answer Mr [redacted] 's complaint Sincerely, James

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] The dishwasher and refrigerator are not working properlyHH Gregg sold a refrigerator as a new model, which was made about months before sale/deliveryRefrigerator should be replaced with new model due to deceptive sales practice or cost refunded

August 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that the haul-away service charge and the water connection were refundedWe are unable to offer any further price adjustments or refundsWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The business (Corporate Level) has responded and we have settled the case in a mutually agreeable manner.Thank you very much for your assistance in this manner Regards, [redacted]

February 18, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about his refund.I apologize for any inconvenience he experiencedWe have processed a refund for the hosesHe should receive it in the next business daysI am sorry for the delay.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

October 20, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] delivery issue We apologize for the inconvenience Ms [redacted] experiencedI contacted the delivery center and was informed that Ms [redacted] was recently contacted regarding her claim, however they will do another follow up with her within the next 24hrs We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***

January 28, 2016RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the refrigerator.I apologize for any inconvenience [redacted] experiencedOur records indicate that the refrigerator was returnedWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

April 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] ’ concerns about his order.I apologize for any inconvenience [redacted] experiencedWe regret that we are unable to offer an exchangeOur records indicate that model [redacted] was returned and a refund is being processedWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

November 16, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about the refrigerator.I apologize for any inconvenience Mr [redacted] experiencedIt is my understanding that our delivery management authorized an exchange and contacted himIf he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

December 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about his order.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that the order was canceled and a refund was processedIf he has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

March 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] We have received your letter regarding [redacted] ’s concerns about the delivery.I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to offer reimbursement for her appliance installationsAs indicated on our website, the installation of some products is not included with the standard delivery and setup serviceI have forwarded her claim of damage to the appropriate personnelA representative should contact her within the next days.We appreciate having the opportunity to answer Ms [redacted] ’s complaintSincerely,James TM***Director, Service OperationsJTM/rlb

I purchased a oven on Nov18th, It was delivered on 11-23, on 11-whiler cooking for Thanksgiving, I attempted to open the top oven door and my door shattered glass everywhereThere after I have been insulted by the appliance manager JP, as he identified himself and lied to by the general manager Shawnta Y***Every time I call, they put me on hold for extensive long periods to tell me she is on lunch, etc I'm 100% totally dissatisfied with my experience with hhgregg in Ford City

May 11, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his dryer installation.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to offer reimbursement as he requestedI have shared his comments with regional management, so that they can address any issues with their personnel.We appreciate having the opportunity to answer Mr [redacted] ’s complaintSincerely,James TM***Director, Service OperationsJTM/rlb

I have received your recent letter regarding [redacted] l's concerns about his purchase 12.15pt 0in 0pt">I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to offer the 5% discount because the offer was for purchases made using an hhgregg cardOur records indicate that Mr [redacted] did not pay for the order using an hhgregg card Regarding the rebate offer, it is our understanding that the rebate processing company has received and validated his rebate submissionThey have informed us that the rebates may take up to 2-months to be sent to customersIf Mr [redacted] has any questions, the rebate processing company can be reached at (866) 578- We appreciate having the opportunity to respond to Mr [redacted] 's complaint Sincerely, James TM***