HH Gregg Appliances

December 4, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] I have received your letter regarding [redacted] concerns about her order and refund.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that the delivery charge was refundedIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely, [redacted] Director, Service Operations [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am glad they are taking responsibility but I did not ask for a refundi asked for the item I purchased Regards, [redacted]

The Sales People at HH Gregg are very nice but the extended warranty plan is absolutely awful...terrible! DO NOT buy anything there! You cannot get them to come out They tell you find a repair place and pay for it and submit a claimI will never buy anything else from them again!! This has happened multiple times Never buy anything from them!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I would still have to pay for installation (again) and I also would have to re-pay for the warranty in which I already paidThis is not satisfactoryThe warranty I did pay for isn't even covering the cost for what I did pay which is valid until The extended warranty was purchased with the stipulation that I wouldn't have to pay for servicing or replacementHowever, now I would end up spending double the amount of money I already paid instead of just getting the dishwasher servicedDue to financial burdens I cannot afford to pay for the new machine, installation, and a new warranty which is why I purchased the warranty in the first place Regards, [redacted]

On July 1, I received an appliance I ordered the week before At the time of my order I specifically asked the sales person if I would be receiving a user manual I was assured---"of course" When the truck arrived with my appliance there was no user guide The truck driver stated it must have been left behind and to please call the HHGreg store in Bradenton When I did I was told there was no "user manual" I assured the employee that there was since both the sales person and driver told me there was The employee said "maybe there is, however, we do not send user manuals through the mail" I questioned the logic and requested to talk to the store manager Mike the manager assured me a user manual would be sent out the following day One week later, after not receiving the manual, I called back to the store and talked to a very helpful employee named "Blase?" He took my information and assured me that he would personally contact the manager to make sure the user manual would be sent I have yet to receive the manual---but still have hopes One thing for sure---I am not going away If necessary I will attempt to contact the upper management for a solution to my problem As far as the product itself and the delivery I am very satisfied However, I cannot imagine why HHGreg is making such a big deal over a user manual???? By the way---the appliance has a sign on it saying---be sure to read your manual before safely using this appliance!!! LOL

I purchased a washer and dryer from HH Gregg to be delivered and stacked in my homeI also purchased the required stacking kit, washer connections, and dryer connectionsThe delivery people showed up late and immediately started complaining about having to work on Sunday (this was the delivery date I was given by HH Gregg) and how much money they didn't makeThey then refused to stack the two appliances, stating that "they did not have time" and that "it wasn't in their paperwork" to do thisI explained I had paid for this and that they have to do it whether they had time or notThe rude delivery person said he did not have to do anything I asked him to do because he is an independent contractor and it was HH Gregg's problem not hisHe then got on the phone with his "manager" and proceeded to lie about why he wasn't going to do it and then lied to his manager about what I had saidI called him on his lies and he screamed at meI told him to leave my house and that I would contact HH Gregg to complainHe called me names as he walked outDO NOT purchase anything from this company that has to be delivered

May 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your follletter regarding [redacted] ***’s concerns.We regret his continued disappointmentHowever, we are unable to honor his requestOur records indicate that a refund check was processedHe should receive it in the next business days if he has not received it already.We appreciate having the opportunity to answer Mr***’s complaintSincerely,James TM***Director, Service OperationsJTM/rlb

October 22, 2015RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about her dishwasher.I apologize for any inconvenience [redacted] experiencedOur records indicate that a store credit was issued for a replacementWe are unable to authorize a refund.We appreciate having the opportunity to answer [redacted] ’s complaintSincerely,James [redacted] Director, Service Operations

September 8, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the xbox.I apologize for any inconvenience Ms [redacted] experienceOur records indicate that a return was processedIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belo I am not satisfied with the response from hh Gregg there is no damage to the screen of the televisionAs you can see the problem is with how the picture is shownI never brought the the back to the store and showed it to anybody so that statement is untrueI would like hh Gregg to stand behind the products that they sell and not give their customers the run aroundI would expect a brand new television to last longer than two weeksIf I have to get the television repaired already it seems to me that more problems would happenI just want a television that works or my money back Regards, [redacted]

October 3, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : We have received your letter regarding [redacted] concerns about her delivery I apologize for any inconvenience and frustration she experiencedI have forwarded her information to our Loss Prevention departmentIt is my understanding that a representative should contact her within the next 5-business days We appreciate having the opportunity to answer the letter Sincerely, [redacted] Director, Service Operations [redacted]

August 25, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her dishwasher.I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to authorize a return or an exchange for the dishwasherIt is our understanding that the servicer ordered parts and has scheduled serviceIf Ms [redacted] experiences any further issues after the repair, our Call Center can be reached at (800) 284-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

April 14, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the refrigerator.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to authorize a return or an exchangeOur representative contacted the service plan administrator and was informed that service was scheduledIf Mr [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

October 16, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] concerns about the tablet I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to honor her requestAs indicated on the back of our invoices, the return period is days from the date of purchase According to our records, the tablet should still be covered by the one-year manufacturer’s warrantyFor further assistance with service, we recommend that she contact Samsung at (800) 726- The service plan she purchased with the tablet covers the repair of defects and replacement in the event the service plan administrator determines that the tablet cannot be repaired due to a covered defectIf Ms [redacted] would like to request a cancellation of the coverage for a possible prorated refund, our store personnel should be able to assist her We appreciate having the opportunity to answer Ms [redacted] ’ complaint Sincerely, [redacted] Director, Service Operations [redacted]

August 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear MsRichardson:I have received your letter regarding [redacted] ***’s concerns about the order.I apologize for any inconvenience Mr [redacted] experiencedThe model he ordered is on backorder through the manufacturerOur store personnel canceled the order and processed a refundHe should receive it in the next few business days if he has not received it alreadyIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

January 22, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] s concerns about the service plan.I apologize for any misunderstandingWe regret that we are unable to honor his requestAccording to our records, the service plan he purchased is administered through WarrantechOur representatives are not authorized to override decisions made by the service plan administrator.In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been usedIf he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address at the bottom of the form within the next days.We appreciate having the opportunity to answer Mr[redacted] complaintSincerely, [redacted] Director, Service Operations [redacted] Enclosure

Dear Ms***: New Roman I have received your letter regarding [redacted] ***s concern about the TV orderI apologize for any frustration Ms [redacted] has experienced After review, Ms***s order was subbed for a different model that was inches versus The new TV was pickat our local store on 11/30/We ask that Ms [redacted] contact us if she needs further assistance We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.In addition to the store credit already offered to us, we're asking for enough store credit to purchase a 3-year warranty on the next washing machine we buy from HHGreggMy family will have to eat the tax/installation/delivery fees required to purchase from your company, but the only way we come away from this whole experience with a clean taste in our mouths is if HHGregg (or their warranty company) goes the distance and does what is rightWe bought five years of protection from you, and when the product you carried in your stores, sold to countless customers, and put your reputation on broke too many times, you cut our service plan off at the knees after only years without refunding a dime of the unused portion of the plan.Please understand that to me and my family, you are one company (you and your warranty company)We don't care who has the authority to do whatSomeone needs to step up and make this rightYour previous response is callous, insincere, and unhelpful Awaiting Your Response, [redacted] ***

September 10, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear [redacted] :I have received your letter regarding [redacted] ***’s concerns about her refrigerator.I apologize for any inconvenience [redacted] experiencedOur records indicate that the service plan she purchased is administered through WarantechIt is our understanding that a representative from the administrator attempted to contact herIf she still needs assistance, they can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,James TMc***Director, Service OperationsJTM/rlb

November 19, 2015RE: [redacted] Dear [redacted] I have received your letter regarding Sarah Francis’ concerns about her dryer.I apologize for any inconvenience [redacted] experiencedWe regret that we are unable to offer a return or a replacementMost appliances come with a one-year parts and labor manufacturer’s warrantyIt is our understanding that if a factory-authorized technician determines that the dryer is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchangeWe recommend that [redacted] proceed with service.We appreciate having the opportunity to answer the complaintSincerely,Diane ***Communications Manager