HH Gregg Appliances

April 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] & [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about his order.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that his refrigerator was deliveredIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

February 13, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your follletter regarding [redacted] concerns about his refrigerator.We regret his continued disappointmentHowever, we are unable to offer an additional refund or an exchange.If he has not yet scheduled a service call and would like assistance with scheduling a service call, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to respond to Mr [redacted] ’s complaintSincerely, [redacted] Director, Service Operations [redacted]

January 30, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] and [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] and [redacted] concerns about their refrigerator.I apologize for any inconvenience they experiencedOur representative contacted the service plan administrator and was informed that they authorized a replacementThey should receive a call within the next 5-business days.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

April 13, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 10554213)Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her sofa.I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to authorize a return or an exchangeOur records indicate that a service call has been scheduledIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

April 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the refrigerator.I apologize for any inconvenience [redacted] experiencedOur records indicate that a store credit was issued for the replacement of the refrigeratorIf [redacted] has any questions, our Call Center can be reached at [redacted] We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

June 26, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his washer.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that the service plan he purchased is administered through WarrantechWe regret that our representatives are unable to override decisions regarding coverageIt is our understanding that a representative from the service plan administrator contacted himIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

January 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about the order.I apologize for any inconvenience [redacted] experiencedOur records indicate that the order was refunded through a credit card chargebackWe appreciate having the opportunity to answer the complaintSincerely,Ryan MontgomeryExecutive Team

October 21, 2015RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the sales tax.I apologize for any inconvenience [redacted] experiencedOur records indicate that a refund of the sales tax was processed on 10/15.We appreciate having the opportunity to answer [redacted] complaintSincerely,James [redacted] Director, Service Operations

February 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :We have received your letter regarding [redacted] ’s concerns about his washer.I apologize for any inconvenience Mr [redacted] experiencedWe forwarded his information to the service plan administratorIt is my understanding that a representative contacted himIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr [redacted] ’s complaintSincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have called multiple times to Frigidaire (manufacturing company) and it registered the stove and refrigerator have been fixed alreadyI have attached those receipt to this complaintSince in the beginning of purchase back in August 2, 2015, I have been struggling with all the appliances broken Everything that it was sold to me, it was damaged and maybe returned to the store by another customerIt is impossible to have all appliances damaged at onceI bought new appliances and it was so expensive expecting to last at least or years without any issuesbut that it was not the caseI don't want to be calling to Frigidaire to be replacing parts for new appliances and I still paying like a new productThe service was awful and unprofessionalAt present, I still waiting for the company to fix the ice maker...I am so disappointed with the decision and it is not fair at allThe money that I am paying is for nothing...because the equipment that I bought are not functioning fully 100%It is not worth it Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]

Wear and Tear on furniture is not considered to be the wood on the inside of the chair completely snapping at the point where the arm meets the chairI was not told by a rep at the location I purchased this that if I didnt have a reason why the futniture broke they wouldnt replace itI was told that if my furniture broke for any reason that it would be repairedIf it wasnt repairable they would replace itThis is nothing but blatent and obvious failure to tell your customers what the limotations of the warrenty is, and Blatently lieing to them in order to get a saleThis is absolutely theft by businessThat would be like me as a consumer purchasing something on a credit card and not paying for itHH Gregg should replace or fix all my furniture, based on the orginal agreememt Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

February 17, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about his range.I apologize for any inconvenience [redacted] experiencedGiven the length of time that has passed since the purchase in 2013, there is no way to verify how any issues with the range may have occurred.In the interest of good customer relations, we can offer to reimburse him for up to $of the cost of replacement partsIf he would like to take advantage of this offer, we request that he submit a copy of the paid receipt to the following address within the next days.Corporate Office, hhgreggAttnCommunications DepartmentE96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

December 31, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] I have received your letter regarding [redacted] concerns about his order.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that a refund was processedIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely, [redacted] Director, Service Operations [redacted]

September 8, [redacted] Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :We have received your letter regarding [redacted] ’s concerns regarding a refund.We apologize for any inconvenience Mr [redacted] encounteredOur records indicate that the dishwasher was set for in store pick up and a refund of $for the installation was processed on 09/03/He should be receiving the refund within to business daysWe appreciate having the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Even with replacement parts the display panel doesn't work! This TV is a lemon and needs to be replaced [redacted] is a very poor excuse for a warranty service I recommend not purchasing anything from HH Gregg and using [redacted] !!!!!

'sans-serif I have received your letter regarding [redacted] concerns about his television I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to authorize a replacementOur representative contacted the service plan administrator and was informed that they approved the estimate for the repairIf Mr [redacted] has any questions, Warrantech can be reached at (877) 456- We appreciate having the opportunity to answer Mr [redacted] 's complaint Sincerely, [redacted]

September 18, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] I have received your letter regarding [redacted] concerns about his refrigerator I apologize for any inconvenience Mr [redacted] experiencedOur representative contacted the service plan administrator and was informed that the issue was forwarded to the manufacturerIt is our understanding that a representative from the manufacturer should contact him directlyIf he does not receive a call in a timely manner, he can contact Samsung at (800) 726-and refer to case# [redacted] We appreciate having the opportunity to answer Mr [redacted] ’s complaint Sincerely, James [redacted] Director, Service Operations JTM/rlb

December 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms***:I have received your letter regarding [redacted] ***’s concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that a refund is being processedShe should receive the refund in the next daysIf she has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Desk

March 26, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] I have received your letter regarding [redacted] concerns about his rebate card.I apologize for any inconvenience Mr [redacted] experiencedOur representative contacted the rebate processing company and was informed that there may have been an issue with the mailing address.They are deactivating the original rebate card and are sending a replacement cardIt is our understanding that he should receive it in the next business daysWe appreciate having the opportunity to answer the complaintSincerely, [redacted] Director, Service OperationsJTM/rlb