HH Gregg Appliances

February 8, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your recent letter regarding [redacted] concerns about the refund.I apologize for any inconvenience [redacted] experiencedOur records indicate that a refund for the order was processedIn the interest of good customer relations, we are offering a one-time reimbursement of a $bank feeShe should receive the reimbursement in the next daysWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

I have received your follletter regarding [redacted] concerns about her refrigerator We regret her continued disappointmentWe forwarded her concerns to the delivery center and requested that they contact her to schedule a date for a delivery team to visit the homeIf she has any questions or does not receive a call in a timely manner, we request that she contact [redacted] at (800) 284-for further assistance We appreciate having the opportunity to answer Ms [redacted] s complaint Sincerely,

[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] delivery issues We apologize for the inconvenience and frustration Mr [redacted] may have experiencedOur records indicate Mr [redacted] unit was delivered 12/20/however there was some issues with trying to hookup the fridgeAs a result Mr [redacted] was issued a refund for the refrigerator We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] While HH Gregg maintains they did not have such an offer in their stores, I disagreeHere is the rebate I complete and saw when I was in their storeTHIS REBATE WAS ON TOP OF THE WASHER WE BOUGHThttp://www[redacted] .com/dotcom/images/2016_LG_TWINWash_Rebate.pdf

November 22, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about her refund.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that a refund of $was processed on 11/We regret the delayIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowThey came o9ut to fix my refrig for the 4th time and the guy told me everything need replaced and they probably wouldn't do it and that I would get a new oneI finally called Warrantech yesterday and they said HH Gregg should have called meNo one has call and told me anythingI tried to call HH Gregg yesterday and was on hold for mins so I finally hung upI will go to HH Gregg today if I can't get ahold of them again by phone todayI am just so upset that no seems to care there about w seems to care about what is going on with me over thisI just always believed the were more loyal to there customers [redacted] ***

March 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her washer.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that an exchange was authorized for the washer.Her claim of damage was forwarded to the appropriate personnelShe should receive a call within the next days if she has not received a call alreadyWe appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The representative, in fact, has tried to contact me twiceIt happened that at those times I was unable to answer my cell phone without being rude to a cashierI returned both calls, telling the representative the best times to reach me, but that information was ignoredI will take responsibility for neither their inefficiency nor their lack of cooperation Regards, [redacted]

December 19, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about his purchase.We apologize for any inconvenience Mr [redacted] has experiencedHis feedback is very important to us and has been forwarded to the appropriate personnel to addressOur records indicate that the order was cancelled and refunded on 12/08/The funds may take up to business days to be reflected on his accountWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team

February 5, 2015Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear MsRichardson:We have received your follletter regarding [redacted] ***’s concerns about his refund.We regret his continued disappointmentAccording to our Accounting department, the check was returned to our corporate office due to an incorrect addressThey are mailing the check to the address Mr [redacted] provided in his complaint.We appreciate having the opportunity to answer Mr***’s complaintSincerely,James TM***Director, Service OperationsJTM/rlb

July 14, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear MsRichardson:I have received your letter regarding [redacted] ***’s concerns about his television.I apologize for any inconvenience Mr [redacted] experiencedIt is our understanding that the service plan administrator authorized a store credit for the replacement of the televisionA representative should contact him in the next 5-business days.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

Worst experience EVER "I purchased a dishwasher MONTH agoAfter they didn't show up for one installation, called the night before and told me my dishwasher was broken and then PROMISED it would be delivered a week later only to get a phone call the night before cancelling, I knew I had to write a reviewSomething I have never done beforeOne department didn't want to deal with it so they transferred me to someone else who I waited on hold for an hour an a half for before eventually hanging upI called again and asked to be connected directly with the storeI am completely disgusted and have never experienced such a horrible serviceI refuse to pay cent for this thing after all of the hassleI took off work one morning to wait for it and planned to leave early another day because they were supposed to come between 2-This is unacceptable and I urge everyone to find another appliance storeAnywhere is better than HHgregg at this point."

September 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his dishwasher.I apologize for any inconvenience Mr [redacted] experiencedThe service plan administrator has authorized a store credit for the replacement of the dishwasherA representative should contact Mr [redacted] within the next few business days if they have not contacted him alreadyWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowCan we reopen complaint ID [redacted] I received a phone call on November 14th requesting additional information via email which I sent on November 15, at 8:34, I requested a delivery receipt which I got, however I never got a read message nor a callbackWe are now receiving late bills for the delivery charge and we were never compensated for the $damages charge Regards, [redacted]

August 27, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] I have received your letter regarding [redacted] ***’s concerns about the service plans.I apologize for any frustration MsPoore experiencedService plans can be transferred to new owners as long as the original owner fills out and sends in the coverage transfer request formI have enclosed a pdf copy of the formIt can be mailed to the address listed at the bottom of the formWe appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlbEnclosure

October 25, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about her repair.I apologize for any frustration Ms [redacted] is experiencing with the refrigeratorWe regret that we are unable to authorize a return or an exchange.We contacted the service plan administrator and were informed that they did not have a record of an issue with the model numberIt is our understanding they are contacting the service provider for more informationMs [redacted] may be eligible for food loss reimbursement under the coverage of her service planIf she has any questions or she still needs assistance, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

December 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ***’s concerns about her account.I apologize for any misunderstandingIf she placed the order using RAC [redacted] ***, the order was arranged as a rental purchase agreementHer payment plan should have been listed on the agreementOur representatives do not have access to accountsWe recommend that she contact RAC at (800) 665-for information about her payments or the rental agreementWe appreciate having the opportunity to answer Ms***’s complaintSincerely,Ryan M [redacted] Executive Desk

April 9, 2015Peggy [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] & [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about his order.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that his refrigerator was deliveredIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

January 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] *** [redacted] ’s concerns about their television.I apologize for any inconvenience Mrand Mrs [redacted] experiencedOur representative contacted the service plan administrator and was informed that they are issuing a store credit for the replacement of the televisionA representative should contact them in the next few business daysIf Mrand Mrs [redacted] have any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team