HH Gregg Appliances

Dont ever buy appliance warranty from HH Gregg We bought an extended warranty on our Samsung washing machine When the machine broke down we made a claimNever got the call we were promised from the repair man Had to make numerous calls before "Shawn" answered Had to wait a week for him to come Turns out "Shawn" is really SyedOle Syed showed up hours early so I wasn't home Syed told my wife the repair was done and ran out before I could drive less than miles home The washer still doesn't work Still getting the run around from Syed, the warranty company and HH Greg We bought the warranty to have less hassle not more The manager at HH Gregg said they only contract with the warranty people so there's nothing they can do So we paid our money for nothingI get the feeling HH Gregg doesn't really care Too big I guess

December 29, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about the television.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to authorize a refundAs indicated in our return policy, damaged products are not eligible for returnGiven that our company did not deliver the television to the home and no damage was reported before the television left the store, there is no way to determine how any damage may have occurredIf Mr [redacted] would like assistance with locating an authorized service provider in his area, [redacted] can be reached at [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

May 26, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her washer.I apologize for any inconvenience Ms [redacted] experiencedThe service plan she purchased is administered through [redacted] Our representative contacted [redacted] and was informed that they issued a check for the replacement of the washerIf she has any questions, the service plan administrator can be reached at (877) 456-According to our records, our store personnel processed a price adjustment due to the issue with the drain panShe should receive the refund within the next days if she has not received it already We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

November 7, [redacted] Revdex.com, IncEast Washington Street, Suite Indianapolis, Indiana RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your recent letter about [redacted] concerns about his washerI apologize for any inconvenience Mr [redacted] experiencedIt is our understanding that the service plan administrator authorized a replacementMr [redacted] may be eligible for a laundry credit through the service plan administrator For further assistance, we recommend that he contact Warrantech at (877) 456-We appreciate having the opportunity to respond to Mr [redacted] ’s complaint Sincerely, [redacted] Corporate Manager %

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am willing to submit all the required proof of purchaseAs I stated this was not my fault, after spending close to $6,the least they could do is offer some assistance to loyal customer who planned to do future purchasesI do feel I have a case that I do not wish to get my lawyier involved Regards, [redacted]

July 29, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his dryer.I apologize for any inconvenience Mr [redacted] experiencedOur representative contacted the service plan administrator and was informed that a service call has been scheduled.Mr [redacted] may have the option to request reimbursement for some laundry expenses through the service plan administratorIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

New Roman';">I have received your letter regarding [redacted] concerns about his dryer I apologize for any inconvenience Mr [redacted] experiencedAccording to our records, the service plan administrator authorized a store credit for the replacement of the dryer We appreciate having the opportunity to answer Mr [redacted] 's complaint Sincerely, [redacted]

I am more than [redacted] off with this tacky company I spoke with the GM, Andrew and he doesn't know his [redacted] from a hole in the ground They are delivering merchandise between the hours of to p.m Who does this? I have never heard of this? Why would you want workers in your home after p.minterrupting your evening after working hard all day I spoke with the General Manager, Andrew; he was apathetic, unresponsive and had no clue about what could be done to even remotely address my dissatisfaction He could not have done less, just sorry, sorry service When I asked why delivery was set up this way, and he mentioned that it was due to the saleand this is the only way they can meet the demand This is the only way to meet demand? Nonsense! This is a management issue with someone who does not have the ability to move past the problem and can only resolve at the inconvenience of the customers Now, I purchased my items a week ago, and it would seem that this would at least put my delivery in a normalized window He shared that they are using Top Hat as the delivering agency, and I wouldn't tip my hat to him or them Overall, I wish I could give a negative rating, the apathetic, wanton disregard and lackluster customer service has my blood pressure up!! While the price has been right, the service and knowledge is [redacted] I asked three different people about a piece that is supposed to come on the range and no one had a clue I plan to give as many bad ratings as I can for HHgregg So, use you're LEGS and avoid HHgregg It's your dollar, and ultimately does a company with such [redacted] poor service really deserve any of your time or hard earned money? I think not!! Delete review

January 23, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] concerns about the service plans.I apologize for any frustration Mr [redacted] experiencedWe have verified that our Warranties department has received the cancellation request formIn the interest of good customer relations, we are refunding the purchase prices of the service plansHe should receive the refund in the next days.We appreciate having the opportunity to answer the complaintSincerely, [redacted] Director, Service Operations [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] the response from hhgregg was to call for a repair service again, when trying to call service, the waiting time is average minutes, last time the repair person came to my home on January he only came to take pictures, we are only two adults in our home, the center console in the center of the love seat is collapsing on one side, the response from the repair person is that the cushion do not have a zipper for him to take and repair, the back seat are not even, again nothing was done for this matter.Never to say this is the second love seatOur credit is impeccable, we bought a tv set from hhgregg with no problem.the first love seat purchase from hhgegg on 8*7*was returned for the one we have now, with very similar problems, and the same person that comes to repair.thank you for your attention to this matter

[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Ms [redacted] Warranty issue We apologize for any inconvenience Ms [redacted] may have experiencedBased on the information provided by the warranty provider a temperature sensor was replaced 11/28/16, since they have not heard from Ms [redacted] stating that anything else was wrong with her dishwasherBecause the unit is only experiencing minor issues Ms [redacted] dishwasher does not qualify for a replacement We can issue a prorated refund back for the warranty; however Ms [redacted] will no longer have coverage on the unit if she experiences any issues in the futureAttached is a cancelation form We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***

I have received your follletter regarding [redacted] concerns about the television We regret his continued disappointmentHowever, we are unable to offer the refund he requestedOur records indicate that he received a store credit for the bundle price of the original television As indicated in the Terms and Conditions for the service plan, replacement of the television deems the coverage fully performedThe service plan is not transferrable and is not eligible for a refundThe service plan does not cover reimbursement of sales taxIf he has any questions about the service plan, the plan administrator can be reached at ( [redacted] We appreciate having the opportunity to answer MrZappitelli's complaint Sincerely, James [redacted]

August 12, 2015RE: [redacted] Dear Ms [redacted] I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience MrGutierrez experiencedWe regret that we are unable to authorize a return for the televisionAs indicated in our return policy, damaged products are not eligible for returnGiven that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurredPlease note that our company is not responsible for property that is abandoned at our storeWe request that MrGutierrez pick up the television within the next days.We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operations

January 28, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding *** [redacted] ’s concerns about the recliners.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to offer a refund or replacementsOur records indicate that the recliners were repairedIf he experiences any further issues, our Furniture department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

Purchased a new 55" TV through their website and selected in-store pickup because it was less expensive to pick it up myselfAt this point, I had no problems A couple weeks after my purchase, the TV began to develop blotchy light areas around the edge of the screenPer the HH Gregg policy, I decided to just return the unit for a refundThis is where things started going south Per the HH Gregg website, customers who purchased online, can bring items back within days, to any store for exchange or refundI wanted to verify this so I tried calling the web support number only to be told that wait time was in excess of minutes, which I was unable to do at that timeI decided that I would just take the chance and take the TV back to the store anyways When I arrived, I happened to connect with Floyd, the store manager, along with another associateWhen the associate looked at my invoice and saw that I had ordered it from the website, she informed me that I would need to contact the Web Support department and arrange to the TV picked upShe and Floyd stated emphatically that they could not take back TV's at the storeI pointed out their policy, on their website, in their store but was told repeatedly that there was nothing they could do and I would have to make arrangements through Web SupportAfter minutes of trying I decided I could not do anything more with these individuals and leftFloyd & his associate made absolutely no attempt to try to help me get the matter resolvedWhen I tried to call Web Support, at 6:central time, they were already closed for the day The next morning, I called and was informed that again, they had so many calls, wait time could be longer than minutesBut I wanted to get service so I held onminutes later, my call was finally answered by Barry I told Barry that I wished to return a defective TV that I had purchased via their websiteBarry asked if there was a store located anywhere near meI told him yes, but it was about an hour and minutes awayBarry then said that my best solution was to simply take the TV back to the store where I had gotten it from originallyI explained to Barry what had happened the day before when I tried to do that very thing and was told repeatedly that I had to call Web SupportBarry told me that FexEx was not able to pick up 55" TV's and I would need to take it back to the storeAfter some go-around, Barry offered to get the store manager on the line to verify that I could indeed take the TV back After much more time spent on hold, Floyd the manager, finally came back on the line & said I could bring the TV back and it was all just a big misunderstandingHe offered to take a few dollars off another set as compensation for my troublesI was hesitant, but I figured I would at least take a look to see if there was something else that met my requirements Upon arriving the 2nd time, I was told that Floyd was "out at the bank or something” and should be back in a few minutesAs I wanted to speak with him personally, I went to see if there was another TV that would work for meAfter a good minutes of waiting, Floyd had apparently not return yet so I decided to just get my money back and leaveAs I was walking to the service desk, the young lady I had encountered the night before recognized me and saw the TV sitting nearbyI could see her face instantly get an angry look and she started to try to tell me again that I couldn’t return the TV at the storeBefore she could too far, another associate cut her off and explained that the return had been authorizedShe then told me that she would have to submit a “check request” and that I should have it in to business days even though I had paid electronically with a debit cardIt was quite obvious that she was unhappy about something as she was filling out the formHer attitude towards me was far from warm & friendly Based on this experience, I will never shop at this company again and will actively tell friends and family to avoid them as wellNo one at the store ever attempted to apologize for what happened not to mention I never received any ‘compensation’ for all my troublesThe in-house communication regarding operating policy at HH Gregg appears to leave much to be desiredThey also seem to have significant issues with training employees on good customer service

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] This problem has been going on since the installation and we (my husband and I) have contacted HH Gregg who gave us a contractor name, and contact info. We contacted him and he came for a service call#1: stated the problem was due to a "bad regulator" and replaced it. Problem continued- we notified contractor again several times. Service call#2: checked out range, we pointed out the range door and inside were black. Stated he would order a new regulator and a new door and call us when it came in. We asked if it was safe to use since gas odor was bad and he stated it was perfectly safe. We received no return call so we called him back and left messages since no one was answering our calls. In August 2014, called HH Gregg and spoke with Dennis P [redacted] who gave us 2 numbers to the Frigidaire company. Called Frigidaire on August 18,2014 and they stated it was still under warranty and HH Gregg would take care of it. 1/12/15, called Dennis P [redacted] at HH Gregg and told him what was going on and he stated he would pass it on the the manager when we asked to speak with the manager. Kept calling contractor and finally on 1-13-2015, secretary answered and stated contractor Andy at [redacted] Appliance in Brownstown, Indiana did not turn it in nor had he ever ordered it. Notified Frigidaire, they set up another contractor to come check out/find/fix the problem. He stated that when it was installed, they did not turn the air flow valve and that the black could not be cleaned off. He reported back to Frigidaire and the reference number he gave is 7834430. I have filed a complaint with Frigidaire against Andy [redacted] of [redacted] Appliance in Brownstown, In as well as HH Gregg located on US 31 Indianapolis In. Kelia with Frigidaire gave me complaint reference number # [redacted] . My daughter (with my approval and on my behalf) has contacted HH Gregg Corporate office and I received a call back stating there was nothing they could do because they don't know if the installers did it or the contractor (Andy [redacted] ) did it when replacing the regulator. Frigidaire stated it is HH Gregg's responsibility to replace the stove since the problem originated from installation and that it was under warranty. I was also told that they do have it on record where we called in to complain on August 18,2014 (still within the warranty time) about this situation and to get help with it. Frigidaire has since refunded the monies for the extended warranty we purchased in January of 2014 due to it (range) being damaged already from improper installation. Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

January 15, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedI have shared her comments with the store managementAccording to our records, she picked up a monitor on 1/10.We appreciate having the opportunity to answer the complaint.Sincerely, [redacted] Director, Service Operations [redacted]

April 16, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :We have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that exchanges were authorized for the wall oven and the dishwasherThe store personnel processed a price adjustment of $in the interest of good customer relationsWe were unable to verify that she was charged for items she did not orderIf she has any questions about the items listed on her order, the store managers should be able to assist her.We appreciate having the opportunity to answer the complaintSincerely, [redacted] Director, Service Operations [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI actually received the rebate yesterday Thank you! Regards, [redacted] ***