HH Gregg Appliances

January 29, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your recent letter regarding [redacted] request for a price adjustment.I sincerely apologize for any inconvenience Mr [redacted] experiencedHowever, we are unable to offer the price adjustment he requestedAs indicated in our Price Match Guarantee, certain sales periods are excludedAdditionally, the ad stated that prior purchases were excluded.We appreciate having the opportunity to respond to Mr [redacted] complaintSincerely,James T [redacted] Director, Service OperationsJTM/rlb

August 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her refrigerator.I apologize for any inconvenience Ms [redacted] experiencedOur representative contacted the service plan administrator and was informed that only the sealed system is coveredWe regret that we are unable to override the Terms and Conditions of the service planIf Ms [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

October 1, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about his furniture.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to honor his request.It is my understanding that parts were orderedIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I try to return the washer back to HHGregg the first week I received it. HHGregg refuse to take the washer back. I call each day asking to take this washer back I was not safisfied with the washer it was not washing the way I like it . As a customer I have the right to return a item if I am not happy with it. I was well within my 30 Day at the time. I ask and ask to please pick this washer they refuse to. Someone from the corporate office Ms Joyce just said go in the store and get some fabric softener and put it in the washer.If I do not want the washer what that have to do with putting Fabric Softener. I am not happy with this washer from Day one Hhgreg Feel they can make customer keep item they are not satisfied with, wish I would have brought the item from Home Depot or Lowes I would not been having this problem. PS I sent a copy of my statement THANK YOU

I have received your follletter regarding [redacted] concerns about his request for service We regret his continued disappointmen [redacted] However, we are unable to override decisions made by the service plan administrator or service providersIf he has any questions, Warrantech can be reached at (877) 456- We appreciate having the opportunity to answer Mr [redacted] complain [redacted] Sincerely, James [redacted]

June 18, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] I have received your follletter regarding [redacted] concerns.We regret her continued disappointmentHowever, we stand by our previous response.We appreciate having the opportunity to answer Ms [redacted] ’s complaintSincerely,James T [redacted] Director, Service OperationsJTM/rlb

September 26, 2014 [redacted] RevDex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# [redacted] ) Dear Ms. [redacted] : I have received your letter regarding [redacted] ’s concerns about his order. I apologize for any inconvenience Mr. [redacted] experienced. We were unable to locate a record of an online order with the information he provided. However, an order for a washer and dryer that he placed through our store was fulfilled. We appreciate having the opportunity to answer Mr. [redacted] ’s complaint. Sincerely, James T. M [redacted] Director, Service Operations JTM/rlb

Revdex.com: I contacted Sharp and they told me that it was up to hh greg to fix the televisionI called hh gregg and told them what Sharp had said I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

January 9, 2015 [redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms. [redacted] :I have received your letter regarding [redacted] concerns about her... refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. We forwarded her information to the service plan administrator. It is our understanding that a representative contacted her. We appreciate having the opportunity to answer the complaint. Sincerely, [redacted] Director, Service Operations [redacted]

September 23, *** [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (Case ID: [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] ***’s concern regarding refunds to his accountI apologize for any frustration Mr [redacted] has experienced On 9/12/under invoice [redacted] , a refund of $was credited to our mutual customers account We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team

April 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] concerns about his purchase.I apologize for any misunderstandingIf he placed the order using RAC Acceptance Now, the order was arranged as a rental purchase agreementHis payment plan should have been listed on the agreementOur representatives do not have access to accountsWe recommend that he contact RAC at (800) 665-for information about his payments or the rental agreementWe appreciate having the opportunity to answer Mr [redacted] complaintSincerely,James T [redacted] Director, Service OperationsJTM/rlb

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

'Times New Roman';">I have received your letter regarding [redacted] television We regret that our representatives were unable to locate a record of the purchase using the information she providedIf her issue has not been resolved, we request that she provide a legible copy of the purchase invoice so that we can research her concerns further We appreciate having the opportunity to answer Ms***'s complaint Sincerely,

April 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her rebate.I apologize for any inconvenience Ms [redacted] experiencedWe contacted the rebate processing company and determined that the mailing address to which they sent the original rebate card was incompleteWe requested that they send a replacement card to the address Ms [redacted] listed in her complaintShe should receive it in the next days.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Applicance purchased online; has not worked since dys after delivery (lights and ice maker don't work) HH Gregg will not honor refund or communicate Whirlpool Gold refrigerator was purchased online in December for apx $1,Delivered on 12/26/2014; approximately days later the lights and ice maker stopped working Ice maker has not worked sincelights work intermittently This complaint was previously filed because of this issue and HH Gregg delivery damaging the front door of a day old home Both issues remain unresolved I contacted the closest HH Gregg store in Franklin, TN to attempt to resolve I was informed that because it was purchased online nothing could be done at the store level After previously filing a Revdex.com complaint I was contacted by an executive assistant from HH Gregg and then a contractor for HH Gregg delivery After providing all of the required receipts for the replacement of the damaged front door, communication stopped This was March 30, I made multiple follow up calls to 800-944-x between May 14th and May 20th, and have not received a return call I sent an email to James Davis, MIT HH Gregg Division in Nashville, TN for resolution of payment in the amount of $for reimbursement of the door on my home, and a refund for full value of the refrigerator, approx $1, I do not wish to pursue additional business with HH GreggI am seeking resolution of payment in the amount of $for reimbursement of the door on my home, and a refund for full value of the refrigerator, approx $1, I do not with to purse additional business with HH Gregg Additionally, reimbursement of 20% interest on %for two months (credit card interest to Visa), and the cost of one bag of ice for each week, at $x weeks (to date) is also requested Regards, [redacted] ***

January 15, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] I have received your follletter regarding [redacted] concerns about his home entertainment system.We regret his continued disappointmentOur records indicate that the service plan administrator authorized a store credit for the replacementWe appreciate having the opportunity to answer the complaint.Sincerely, [redacted] Director, Service Operations [redacted]

December 30, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ***’s concerns about her purchase.I apologize for any frustration she experiencedHer order should have come with information about returning the product.Since the request for return is not due to damage or a defect, she will be responsible for the cost of shipping the returnIt can be shipped via FedEx to the address listed belowIf she has any questions, our call center can be reached at (866) 974-7344.Hhgregg Returns CenterOld Anvil Block RoadEllenwood, GA We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

January 16, 2015 [redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms. [redacted] :I have received your letter regarding [redacted] ’s concerns about her washer.I... apologize for any frustration she experienced. However, we are unable to authorize a return.If she believes the washer is not functioning properly, our Call Center may be able to assist her with locating an authorized service provider in her area. Our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M***Director, Service OperationsJTM/rlb

May 22, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] concerns about the ad.I apologize for any inconvenience he experiencedWe regret that we are unable to honor his requestOur records indicate that our company issued a retraction due to an incorrect product descriptionIt is my understanding that the retraction was available at our stores.We appreciate having the opportunity to answer the complaint.Sincerely,James [redacted] Director, Service Operations JTM/rlb

May 12, 2015Peggy [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] concerns.I apologize for any inconvenience Mr [redacted] experiencedI have shared his feedback with the regional managementIn the interest of good customer relations, we are honoring his request for a $gift cardHe should receive it in the next days.We appreciate having the opportunity to answer Mr [redacted] complaintSincerely,James T [redacted] Director, Service OperationsJTM/rlb