HH Gregg Appliances

Revdex.com: This solved nothingThe store lost my power cord and sent the receiver to the wrong locationThe store is aware it's not warrentech s problemI am asking store for a full refund and replacement of new Bose systemI have been waiting for Hhgregg to to find a cord because electrosound can't check system without cord.I have been put off for several months and doing all the calling for a resolutionmanagers have been involved and nothing solved.actually the store manager has done zero and has never been of help but to put other people on this project I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appearI.] I have done business with HHGreg for years nowI am not satisfied with their response because, they know that Warrantech was full of it when they hired them as their warranty Company and secondly, they should at least try and work with us with this issueThey are not trying to resolve this issueThey just want us to go awayI just had to call them about a month ago to get the purchase date of the equipment correct because they did not even have this information correct in their system, which makes me think that they are up to shady dealingsI probably will not purchase anything more with them in the future, because they are too unprofessional and their unwillingness to work with a long standing customer Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] on the question of the dryer, yes it was repaired after weeks!!!! The warranty company took all that time to supply the partsThat was after the approved the repairsI just think that when you send a repairman out you should ha e the parts availableHe could not even look because if he had them until repair was approvedOn the refrigerator, we told the salesperson what we were looking for and where we would use itWe told him the refrigerator would be as an extra for the garageHe never stated that your warranty would be voided if used thereHe even sold us an extended warranty for The warranty company told us to move the appliance into the house and then they would come outI've owned an upright and a side by side which where in the garage for more than years, with no problemsI believe the least they can do is refund the funds from the extended warranty, since they won't honor itWe can't move it indoors, we have no room for itIm very disappointed with the service from this store

I have received your letter regarding [redacted] concerns about his order I apologize for any inconvenience Mr [redacted] experiencedAccording to our records, a refund was processedWe regret that are representatives are not authorized to make changes to accountsIf he has any questions, our Call Center can be reached at (866) 974- We appreciate having the opportunity to answer Mr [redacted] 's complaint Sincerely, [redacted]

March 6, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your follletter regarding [redacted] ’s concerns about his loveseat.We regret his continued disappointmentHe may have the option to request that an alternate service provider evaluate the loveseatHowever, if the technician is unable to locate a defect, Mr [redacted] may be responsible for the cost of the service callOur Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to respond to the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

I am so disappointed in HH Gregg online customer serviceI bought a TV online Black Friday and the funds were immediately debited from my account on 11/I received an email on 11/stating "We're sorry Due to significant demand, we are oversold on this product and we will not be able to fulfill your order." I was then told it would take 7-days to get my refundSo let me get this straight HH Gregg sold a TV they did not havetook my moneyand now I have to wait 7-days to get my refund!!! This is utterly ridiculous!!! I have complained twice via the customer contact information on the HH Gregg websiteIt has now been business days and I have still not received my refundI do not want this horrible experience to happen to anyone else!!!

September 26, [redacted] Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :We have received your letter regarding [redacted] ’s concern regarding his dishwasher.We apologize for any inconvenience Mr [redacted] encounteredOur records indicate that the return was completed on 09/25/His account should reflect the refund within to business daysWe appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team

January 6, 2016RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] ’ concerns about her financing.I apologize for any inconvenience [redacted] experiencedThe offer to which she referred applied to purchases made on an hhgregg cardSince her order was arranged through Tidewater Finance, the offer would not have appliedIf she has any questions about her account, Tidewater can be reached at (800) 535-We appreciate having the opportunity to answer the complaintSincerely,Diane ***Communications Manager

April 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about her purchase.I apologize for any misunderstandingAccording to our records, there were originally two delivery charges listed on her invoiceHowever, one delivery charge was reversed.Our store personnel were unable to combine the military discount with the sale price discount she receivedThey were also unable to offer a competitor price match because the competitor’s model was not the same model she purchased at our store.It is my understanding that her furniture was not sold as “open-box”There was a direction on the invoice for the delivery team to open and inspect the furniture before it was placed on the delivery truckWe appreciate having the opportunity to answer the complaintSincerely,James T [redacted] Director, Service OperationsJTM/rlb

March 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about her furniture.I apologize for any inconvenience [redacted] experiencedIt is my understanding that her information was forwarded and she should receive a call from a service provider in the next few business days if she has not received a call already.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Please inform Ms. *** that Warrantech did not inspect my stove, but merely looked at the broken glass. Prior to leaving our home, the Warrantech representative advised he had ordered a new glass top for our stove. The representative advised it would ship to our home. The representative advised us to call him when the part arrived. We waited two weeks for the part to arrive. The part never came. We contacted Warrantech who then advised our claim was denied. Warrantech advised our claim was denied because the representative reported that we caused the damage ourselves. I explained to Warrantech that the stove simply "blew up" for lack of a better word. Warrantech felt my account of the incident was untruthful. I pursued my complaint through Warrantech's proper channels, but was denied at each level. After posting pictures and a narrative about my experience to social media sites, Samsung contacted my directly. Samsung sent a representative to my home to inspect the stove. The representative determined faulty wiring caused the damage to my stove. I have attached two pictures provided by the Samsung representative. Regards, [redacted]

January 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to authorize a return for the televisionAs indicated on the back of our purchase invoices, damaged products are not eligible for returnGiven that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurredWe appreciate having the opportunity to answer the complaintSincerely, [redacted] Director, Service Operations [redacted]

April 30, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedWe are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instanceOur records indicate that her appliances were deliveredWe regret any delays.We were unable to locate the rebate to which she referredIf she still needs assistance with the rebate, we request that she provide a copy of the rebate form so that we can research her concerns furtherWe appreciate having the opportunity to answer Ms [redacted] ’s complaintSincerely,James TM***Director, Service OperationsJTM/rlb

We Were not made aware the Reward/Rebate card they sent (That we got for purchasing our homes all new total Appliance Bundle package and Washer and Dryer) had an expiration date as we were told it was a, "Gift" for customer appreciation! Excuse me but in my World HH Gregg, that is not honorable to all of a sudden declare a redemption limit on a gift you gave us for buying thousands of dollars from you! In fact it is STEALING,$to be exact! What a scamIt's certainly not good business ethics I can say after purchasing several rental homes and redoing them in all HH Gregg bought appliances over several years, this never happened before ...so why would we think the card expired??? Much to Our dismay Our HH Gregg TV we bought a few yrs ago bit the dust out of warranty, and that happens and we were going to repurchase, of course, a brand new one happily with this, "Customer Reward for OUR LOYALTY" only to be meet with the teeny tiny expiration date of months We still tried to work with HH Gregg to reissue the Reward or give extension as wasn't told of expiration and prior cards never expired but only to be curtly and rudely hung up on via phone and then thru their instant chat online on their website help sectionSo much for customer service or HH Greggs customer, "Loyalty"...hence we will avoid being, "LOYAL" to this company any further From now on We will take our business and $$$ to companies who wish to establish long term loyal customer satisfaction and relationshipsNot too smart fiscally in a declining economy to lose such a loyal base HH GreggI see this company going bankrupt or reorganizing in near future, shame but I won't now lose sleep over it [redacted] Ft Myers , FlUsa

Bettaer Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] To whom it may concern I never received the XboxAnd have called several times to customer service and they have verified I never received it and I'm yet to get a refundThis is poor customer service And I'm being taken advantage ofHow can I pay for a product I never received

October 30, 2015RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about his washerI apologize for any inconvenience [redacted] experiencedWe regret that we are unable to authorize a replacementAs indicated on the back of our invoices, the return period is days from the date of purchase.Most appliances come with a one-year parts and labor manufacturer’s warrantyIt is our understanding that if a factory-authorized technician determines that the washer is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchangeWe recommend that he schedule a follservice call if the washer is still not functioning properly.We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operations

March 23, 2016 [redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted] :I have received your letter regarding [redacted] ’s concerns about the... washer.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that a store credit was issued for the replacement of the washer. We are unable to offer store credit for the replacement of the dryer. If he has any questions, our Call Center can be reached at (800) 284-7344 We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M [redacted] Executive Team

September 18, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] concerns about his purchaseI apologize for any inconvenience Mr [redacted] experiencedIt is my understanding that the store management contacted him to assist with resolving his issueWe appreciate having the opportunity to answer Mr [redacted] ’s complaint Sincerely, [redacted] Director, Service Operations

July 23, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear MsRichardson:I have received your letter regarding [redacted] ’s order.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that a representative at our corporate office addressed his concernsIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

I order GE Microwave on Nov 28th Order #( [redacted] ) during order confirmation promised pick up date from store was Dec 3rd HHGREGG immediately charged my credit cardI never received any email for pick up from HHGREGGWhen I called store for more information, they simply told me that they don't have it and for any additional info contact service deskWhenever I called service desk I received automatic message that due to high volume call after some timeFew times I was put in queue with a hold time of more that minsI gave upToday (12/16) after mins of hold I got someone to speak withShe told me that product may be available on 12/I requested a tracking number for shipment,they refused saying we don't have tracking numberI requested to talk with supervisorafter another 7/mins of wait timeI spoke with MaryShe told me she is highest authority I could speak withthey didn't have product at the time of accepting my orderThey place an order with someone on 12/I may get my pickup or it may get delayedShe doesn't want give anything in writingShe simply offered to cancel order if I wantNo regret no remorse for getting money on 11/but uncommitted to delivering service or product they are supposed to deliverI told her that I am going to write this review in Revdex.comNo reaction as if no big dealI am writing this to let all other buyers know what trap they may be getting into while doing business with company / dealer