HH Gregg Appliances

March 2, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE* *** *** ** ***
Dear *** ***:I have received your letter regarding *** *** concerns about the
television.I apologize for any inconvenience *** *** experiencedWe regret that we are unable to authorize a refundAs indicated in our return policy, damaged products are not eligible for returnGiven that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.If *** *** would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI thank Revdex.com of central Indiana for their helpVery much appreciated
Regards,
*** ***

October 30, *** ***
Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (# ***)
Dear Ms***
We have received your letter regarding *** *** concerns about the orderI apologize for any inconvenience Mr*** experiencedWe were unable to locate a record of an online order under the information he providedIf he believes that erroneous charges were applied to the account, we recommend that he file a dispute with the credit card administratorGE Capital/Synchrony can be reached at (800) 333-We appreciate having the opportunity to answer Mr***’s complaint.
Sincerely,
*** ** ***
Director, Service Operations
***

August 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his microwave.I
apologize for any inconvenience Mr*** experiencedOur records indicate that a store credit was issued for the replacementIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

April 27, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***I have received your letter regarding *** ***’s concerns about his rebate.I apologize for
any inconvenience Mr*** experiencedAccording to the rebate processing company, the rebate was returned to themIt is our understanding that they are sending the rebate to Mr*** via UPSHe should receive it in the next 5-business days.We appreciate having the opportunity to answer Mr***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

January 29, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the service
plan.I apologize for any frustration he experiencedIn the interest of good customer relations, we processed a refund for the service planHe should receive it in the next days.We appreciate having the opportunity to answer Mr***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***

March 27, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: E*** *** (# ***)Dear Ms***:I have received your letter regarding E*** ***’ concerns about her service
plan.I apologize for any inconvenience Ms*** experiencedAccording to our records, she purchased a major component plan, which covers the washer transmission only. If she schedules a service call and the technician determines that the problem with the washer is not a defective transmission, Ms*** would be responsible for the cost of the service call and the repairOur representatives are unable to override the terms of the service planIf she has any questions about the coverage, the service plan administered can be reached at (877) 456-9643. We appreciate having the opportunity to answer Ms***’ complaint. Sincerely,James T***Director, Service OperationsJTM/rlb

I have received your letter regarding *** *** concerns about her televisionLETTER-SPACING: -0.75pt'>I apologize for any frustration Ms. *** experiencedWe regret that we are unable to honor her request for a replacement televisionOur representative contacted the manufacturer and was informed that the television does not qualify for a replacement under the manufacturer's warrantyIf Ms*** has any questions, LG can be reached at (800) 243- We appreciate having the opportunity to answer the complaint
Sincerely,
*** ** ***

February 2, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your follletter regarding Ashley Harris’ concerns about the
refrigerator.I am sorry for her continued disappointmentWe are unable to authorize a return through our storeMsHarris may have the option to cancel the lease and arrange a pickup of the refrigerator if she does not want to keep itIf she has any questions, she can contact RAC Acceptance Now at *** *** If the refrigerator is not functioning and she would like assistance with scheduling service, Warrantech can be reached at *** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not *** and my complaint number is NOT #***An error has been made in processing the response and I have received the response to someone else's complaint.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is the thingWe woke up on July 3rd to a broken T.v We called your warranty company right awayThey never sent a repair person outWe sent pictures and they said it was physical damageNobody physically damaged the t.v There are no broken piecesNobody even looked at itI called the company and sent another video to themThey said it would get fixed but the repair man said it was not economical they should replace itThat they needed more notes and I should call back at the end of the weekMind you that was week with the T.vgetting worse and worseI patiently waited, then when I called back they said sorry we were wrong it was physically damaged were not going to repair It!! I'm sorry but that is wrong! First the t.vwasn't physically damaged and even if it was your salesman told us that it was covered we had a min conversation about it!
Regards,
*** ***

October 23, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about his
refrigerator.I apologize for any inconvenience Mr*** experiencedOur representative contacted Warrantech and was informed that they are arranging a service call for a technician to evaluate the refrigeratorIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,*** T***Director, Service OperationsJTM/rlb

January 9, 2015*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** (# ***) Dear Ms***:I have received your recent letter regarding *** ***
concerns about her refrigerator. I apologize for any inconvenience Ms*** experiencedWe regret that we are unable to honor her requestGiven the length of time that has passed since the delivery date, there is no way to verify how any damage might have occurredIf Ms*** has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to respond to Ms***’s complaint. Sincerely,*** ** ***Director, Service Operations***

November 16, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns
about her purchase.I apologize for any frustrationHowever, we are unable to authorize a returnAs indicated in our return policy, bedding is not returnableThe return policy is available on our website and at our stores. According to our records, a store credit was authorized for the replacement of the mattressIf she still needs assistance, she can visit the store location nearest her and speak with the store management.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Upon delivery of my appliance the driver found a dent on the backThey told me they would take $off my bill which I paid with a debit cardAs of the time of this comment no return of fundsAfter the second call to them no return of funds which they said at store it would be deposited in my accountI have a signed receipt from driver of the credit.I will not deal with this company again, even if and when they return my money!

December 11, 2014*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** (# ***) Dear Ms***I have received your recent letter regarding *** ***
concerns about her purchase.I apologize for any inconvenience Ms*** experiencedOur records indicate that the washer and dryer were delivered on 12/I have shared her feedback with regional management.We appreciate having the opportunity to respond to Ms***’s complaint. Sincerely,
*** ** ***Director, Service Operations***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The delivery contractor has indicated that they are finalizing payment. HHGregg has completely ignored that I have an appliance that does not properly function. The lights work intermittently, the ice maker does not work, and the unit is extremely loud. These conditions have been ongoing since the unit was new and I would like a full refund to resolve this matter
Regards,
*** ***

October 30, *** ***
Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#
***)
Dear Ms***
I have received your letter regarding *** *** concerns about her deliveryI apologize for any frustration MsDa*** experiencedWe forwarded her claim of damage to the appropriate personnelIt is our understanding that a representative should contact her within the next 5-business daysWe appreciate having the opportunity to answer Ms. *** complaint.
Sincerely,
*** ** ***
Director, Service Operations
***