HH Gregg Appliances

September 17, 2015RE: *** *** ** ***Dear *** ***I have received your letter regarding *** *** concerns about his range.I apologize for any inconvenience MrJovic experiencedWe regret that we are unable to authorize a refund for the
rangeThe service plan he purchased is administered through WarrantechThey have determined that the issue was caused by physical damage and not covered by the service plan.He may have the option to request a cancellation of the service plan coverageIf he would like to request a cancellation, we request that he fill out the enclosed form and mail it to the address listed at the bottom of the form.Our store is not responsible for abandoned propertyWe request that *** *** pick up the range within the next days. We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service OperationsEnclosure

May 5, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s claim of damage.I apologize
for any frustration Mr*** experiencedWe have forwarded his claim of damage to the appropriate personnelIf he does not receive a call in a timely manner, our Incident Tracking department can be reached at (317) 705-8654.We appreciate having the opportunity to answer Mr***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

February 5, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s claim of damage.I apologize
for any frustration Ms*** experiencedWe forwarded the claim to the appropriate personnelIt is our understanding that a representative should contact her within the next days.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

October 25, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** * *** (# ***)Dear Ms***:I have received your letter regarding *** ***s concerns about the television.I
apologize for any inconvenience *** experiencedWe regret that we are unable to authorize a refundAs indicated in our return policy, damaged products are not eligible for returnGiven that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.If *** would like assistance with locating an authorized service provider in his area, Samsung can be reached at (800) 726-7864.We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D* ** ***Executive Team

June 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# *** & ***)Dear Ms***I have received your letter regarding *** *** concerns about her washer
and dryer.I apologize for any inconvenience Ms*** experiencedOur records indicate that the delivery personnel authorized a $damage allowance for the washer and dryerIf she still needs assistance with the bracket for the dryer, our Call Center can assist her with scheduling a delivery service callThe Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service OperationsJTM/rlb

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN
class="apple-converted-space"> RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s TV delivery concern.I apologize for any inconvenience Mr*** may have experiencedOn 12/20/16, a delivery was completed for replacement TV model UN65KSIf necessary, we ask that Mr*** continue to work with his local store representative regarding the orderI appreciate having the opportunity to answer the complaintSincerely, Z.AN***

August 20, 2015Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: ** *** ** *** Dear MsRichardson:I have received your letter regarding ** *** concerns about the refund.I
apologize for any inconvenience TJ Brackins experiencedOur records indicate that a refund was processedHe should receive it in the next days if he has not received it alreadyIf he has any questions, our Call Center can be reached at *** ***We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service OperationsJTM/rlb

Worst service I have ever experiencedI purchased a product from this store on June 10, After testing the product we determined that it did not offer the results we wantedWe attempted to contact the store about returning the product on August 2, They were not at all willing to help and informed us that it was past the days in which we could return the productAlthough, we had a receipt they were not willing to help usFinally, after speaking to a manager they were willing to accept the returnWe took the product to the store with the receipt and the manager informed us that they could not refund the money to our bank card in which we had made the purchaseAfter sitting there and watching the manager text on her phone for minutes we decided to not push the issue and just get it put on a gift card because the manager informed us that we could order the product we wanted onlineWe sat in the store and ordered the product to ensure we indeed could get it before we went any furtherAfter ordering the product online we were contacted on August 12, and informed the product was discontinued and there was no way they could complete our orderThey did not try to accommodate us for the inconvenience we had experiencedThey told us the order had been cancelled and that they would have to send us a gift card for the amount on our orderSo basically now I have a gift card to a store that I never want to shop in againI may be just one person but looking online I'm not sure how they are still open with the ranking they have on the Revdex.comIf you like your money and want to ensure you get the support you deserve then I highly recommend going to some other store

May 27, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about his television.I
apologize for any inconvenience and frustration he experiencedOur records indicate that the service plan administrator authorized a store credit for the replacement of the televisionIf he has any questions, he can call Warrantech at (877) 456-or our Call Center at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service OperationsJTM/rlb

December 19, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***I have received your letter regarding *** *** concerns about her
order.I apologize for any inconvenience Ms. *** experiencedOur records indicate that a refund was processedIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely,*** ** ***Director, Service Operations ***

June 8, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE : *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***'s concerns regarding his refrigerator.We apologize
for any inconvenience Mr*** encounteredHaierhas been contacted on the customer's behalfOne of the representatives from Haier contacted the customer today to troubleshoot and schedule service.We appreciate the opportunity to address the complaintSincerely,Stephanie de La V***Executive Team

February 13, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about his
dishwasher.I apologize for any inconvenience Mr. *** experiencedWe regret that we are unable to honor his request for a refund. We forwarded his information to the service plan administratorIt is our understanding that a representative contacted himIf he has any questions, the administrator can be reached at (866) 856-0212.We appreciate having the opportunity to answer the complaint. Sincerely,*** ** ***Director, Service Operations***

April 30, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** *** *** (# ***) Dear Ms***:I have received your letter regarding *** *** *** ***’s concerns about
the rebate card.I apologize for any inconvenience they experiencedWe request that they send the h.hgregg gift card to the following addressIf the card has not been used, we will issue a replacement.Corporate Office, h.hgregg corporateAttnCommunications DepartmentE96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer Msand Mr***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

January 14, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about her
order.I apologize for any inconvenience Ms*** experiencedOur records indicate that the order was completedIn the interest of good customer relations, we processed a price adjustment of $She should receive it in the next daysIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Ms***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I repaired the washerNo other action is necessary.
Regards,
*** ***

April 14,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear Ms***I have received your letter regarding *** *** concerns about her order.I
apologize for any inconvenience Ms*** experiencedIn the interest of good customer relations, we authorized a $gift card for her inconvenienceShe should receive it in the next 10-business days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** The business is using the disclaimer as an " out " to keep from fulfilling the order.The one question that still hasn't been answered is, what was the "Sale " price on the TV they were offering a "limited' number of ? The online fire-sale, hurry and get it now, limited time only price was $The price at the store was $449.00, so what price did they intend to sell the TV for ? It couldn't have been $449.00,because it was readily available, and in large quantities at the store locationSo was the 'fire-sale a publicity stunt to garner attention to their store ? I'm "NOT " satisfied by the standard " we can say tell the consumer anything, but we don't have to back it up, read the "disclaimer "

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On 10/7/I purchased KitchenAid Model #***
I called HHGregg on 11/5/to tell them the ice maker did not work
On 11/6/they send out a Service Rep who said MAYBE the water line was frozen and that in fact was not the
problem
On 12/5/The Service Rep came out again to try to figure it out
On 12/8/the Service Rep came out again to try to replace something he thought would work...it did not work
12/12/The Service Rep came out and replaced the control panel and said, "it should work now"It did not
On 12/29/I spoke to Chris T***, Manager at HHGreggHe said he was going to submit a "retail assistance" form to
all managers and the Corporate Office for assistanceIn hours they would contact meThey did not
I waited patiently through the holidays for a callNOTHING
On 1/12/I called and left a message for Chris T*** and she said he would call me tomorrowHe DID NOT
On 1/14/I called Chris T*** to ask what I needed to expectHe said he would call me backAt 3:on 1/14/he
called me to tell me that Anita who handles these kinds of problems was working on it for him that he would call me by
2pm on Friday 1/16/He did not callSo I called him and left a message
On 1/23/Amanda at HHGregg Corp called me to say KitchenAid will call me to replace this refrigerator in days
On 2/3/Joyce/Supervisor at Kitchen Aid (800-284-7344) called me to say she will call in 7-days to set a date
I HAVE NOT HEARD FROM ANYONE days later
REGARDING THE 55'SAMSUNG TV:
This was purchased on 11/24/I bought this TV during the Thanksgiving day sale so I would get a good price on itI am in progress of adding
feet to my house and have a remodeling company working on my living room and my bathroom spending almost $200,to get this done
The TV was to be the main attractionDustin W***, the Sales guy at the Easton, Ohio HHGregg location loaded the TV in the back of my carThe TV sat on a table, flat, up-opened and un-disturbed until it was time to hang itThe Audio-Visual guys came in to install a very expensive system and when they opened up the TV and took the un-disturbed TV out of the box, prepared it to hang on the new wall as I watched in excitementThey turned on the TV set and there were the lines going up and down the TVThe installation guys says "your TV is broken"My heart sank bc I was so excited to get this done after months of living without a TV and thinking I was finally getting to the end of my construction
I called Chris T*** upset after the Refrigerator ordeal and he HUNG UP on me! You can imagine that I was crushed and wondered how many people they put this through? I have made SO MANY calls to people about my ordeal with HHGreggI am a good, loyal customer and cannot understand why I am being treated this wayThe installation guys were shocked at the treatment I got from HHGREGG bc Chris T*** was on speaker phone and they heard everything
I live alone and have no children so whatever happened to this TV when it got put in my car by the Rep from HHGREGG and carefully taken out of my car from the remodeling guys (while I watched), I don't knowI am not trying to get something for nothing as I am sure you have to deal with a lot of that, I am simply a person who is asking that HHGregg do the honorable thing. My money is good and I cannot understand why they are not standing by me as a long time customer? This is no way to treat anyone who continues to shop at their store
*** Jo ***

October 10,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding ***
***’ concerns about her dishwasher installation.I apologize for any inconvenience Ms*** experiencedWe regret that given the length of time that has passed since the installation in 2013, there is no way to verify how any issues may have occurredWe are unable to authorize a return or an exchange. In the interest of good customer relations, a representative at our corporate office previously authorized a refund of $as a partial reimbursement for a service callIf Ms*** has not yet received the refund, she should receive it within the next few business days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

On November 28, I saw an HH Gregg AD in our local paper The ad showed a Tallou Reclining three piece Sectional for $998.00, and stated that next day delivery was available I arrived at the store before Noon and was told that the sectional had three pieces and that the store display, (which was a three piece), had been sold but that the item was still available on back orderI purchased the sectional and was told that it would be delivered December 8, 2014, and that I would be notified before it was deliveredDelivery time was not urgent so I agreed to the date
When I saw the order I noticed that the order listed two separate separate sectional loveseats, and was reassured that what I would receive was the Tallou Reclining three piece sectional advertised in the paperAt least three people were involved in the order including the Delivery Department
On December 8, I had a doctor appointment so I called the delivery department to notify them that I would not be home and would have to reschedule I was told that the order could not be located, and that I would have to call the store after my appointment When my husband phoned the store, he was told, by the Delivery Department, that the order was for only two loveseats, there was no third piece, and that the item had been discontinued
After phoning the store my husband was told that our only choice was to order another item No price was mentioned My husband asked to be connected with the manager, but was switched to various departments before being disconnected My husband phoned again and, after being switch to other departments, he was told that the manager would call us When the Manager phoned, he talked fast, didn't let my husband talk, and he hung up the phone before listening
At 9:P.Mwe went to the store to cancel the order The Manager was not busy, but he chose to ignore us The Manager stood in front of us and gave the employees instructions without ever acknowledging us, acknowledging that a mistake had been made, or that the store never notified us that the item we ordered had been discontinued There was no indication that we would have ever been notified had we not phoned to reschedule delivery