HH Gregg Appliances

March 20, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns.I apologize for any
inconvenience Mr*** experiencedI have shared his comments with regional management so that they can address any issues with their personnel.The television model listed in his complaint has been discontinued at our storesHowever, in the interest of good customer relations, we can offer to sell him a different model of television at cost, which is a discounted priceIf he would like to take advantage of this offer, we request that he take this letter to the store management and make the purchase in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowFinally HH Greg has picked up the in operable washing machineI am now awaiting my card to be credited back the amount so that I might go and purchase another machine from another vendorThis company treatment of consumers is horrible
Regards,
*** ***

*** ***
Revdex.com, IncNDelaware Street #Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
We apologize for the inconvenience and issues Ms*** experiencedI was able to get in contact Ms*** to get the invoice informationAs explained to Ms*** I can now start a full investigation on the claim and get back with her within a few days
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

December 20, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her
washer.I apologize for any inconvenience Ms*** experiencedOur records indicate that a store credit was issued for a replacement and the store credit was usedIf she has any questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

December 19, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** *** concerns about
her refrigerator.I apologize for any frustration Ms*** experiencedOur representative contacted the service plan administrator and was informed that they authorized a replacementA representative should contact her within the next few business days to make arrangements.We appreciate having the opportunity to answer the complaint. Sincerely,*** ** ***Director, Service Operations***

January 15, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding ***s ***’ concerns about the product
listing.I apologize for any inconvenience he may have experiencedWe regret that we are unable to honor his requestAs indicated in the Legal Notice on our website, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice and in some cases, after an order is placed. We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

February 26, 2015*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** (# ***) Dear Ms***:I have received your recent letter regarding *** *** concerns
about his television.I apologize for any inconvenience Mr*** experiencedGiven the length of time that has passed since the date of purchase, we are unable to authorize a returnAs indicated on our invoices, the return period is days from the date of purchase. According to our records, the television came with a one-year parts and labor manufacturer’s warrantyIf he needs assistance with scheduling a service call, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to respond to the complaint. Sincerely,James T***Director, Service OperationsJTM/rlb

April 23, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the in-store
credit.I apologize for any inconvenience Mr*** experiencedAccording to our records, the store credit is for the cost of the original washer before sales tax. Service plans sold in our stores cover the product onlyAs indicated in the Terms and Conditions for the service plan, delivery and sales tax are not coveredOur representatives are not authorized to override decisions made by the service plan administrator.He may have the option to request a refund in the amount of the store creditIf he has any questions, the service plan administrator can be reached at (877) 456-9643. We appreciate having the opportunity to answer Mr***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

November 13, *** ***
Revdex.com, IncIndianapolis, Indiana RE: *** *** (# ***)
Dear Ms
***
I have received your letter regarding *** *** concerns about his orderI apologize for any inconvenience Mr*** experiencedOur company has received a dispute from the administrator of the credit cardMr. *** will be notified once they render a decision on this matterIf he does not receive a refund for the order through the chargeback, we request that he contact *** *** at (800) 944-We appreciate having the opportunity to respond to Mr***’s complaint.
Sincerely,
*** ** ***
Director, Service Operations
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** Doesn't matter what color the frig is...same price Manager lied to me and told me prices are different for different colors and wanted to charge me $to get another color Crooks!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

April 21, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** ***’ concerns about the service plan.I
apologize for any frustration *** *** experiencedAs indicated in the No Lemon guarantee section in the Terms and Conditions for the service plan, repair services performed while the product is under the manufacturer’s warranty period are not considered qualifying repairsWe regret that our representatives are unable to override the terms of the service planIf he has any questions, Warrantech can be reached at (*** ***
We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

">I have received your letter regarding *** *** concerns about his order
I apologize for any misunderstandingIf he placed the order for the television using RAC Acceptance Now, the order was arranged as a rental purchase agreement through RACOur representatives do not have access to accountsWe recommend that he contact RAC at (765) 642-for information about his payments or the rental agreement
We appreciate having the opportunity to answer Mr*** complaint
Sincerely,

January 15, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about the product
listing.I apologize for any inconvenience he may have experiencedWe regret that we are unable to honor his requestAs indicated in the Legal Notice on our website, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice and in some cases, after an order is placed. We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

December 31, 2014*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** (# ***) Dear Ms***:I have received your recent letter regarding *** ***’s concerns about
his purchase.I apologize for any inconvenience Mr*** experiencedWe did not locate a record of the purchase listed under the information he provided in his complaintIf he still needs assistance, we request that he provide a legible copy of the purchase invoice so that we can research his concerns further.We appreciate having the opportunity to respond to Mr***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I suspected my range is still not working properly. On June 10, I was preparing dinner for my family and I turned the eye on as I normally would and there was a loud popping noise and flames came out the back of the stove where the electrical components are located for the knob. This caused my breaker to switch and my stove turned off completelyI called HH Gregg at 6:52pm and the customer service line was closed. I called the warranty company times, at 7:01pm, 7:11pm and 7:18pm and was greeted with a recording that stated they were having technical difficulties and to call back at another time. I called the Fayetteville, NC store at 7:13pm and 7:19pm and spoke with a general manager who finally advised me to contact A&E factory, since they are the last repair company to come out to my residence to "fix" the problem. I called and spoke with a gentleman at 7:27pm with A&E and was advised that the earliest someone could come back to my residence would be June 16th. If they come out to my residence again this will be the 8th time I have had to leave work for this one appliance the last time being May 26th for approximately hours. Not only did this interrupt my dinner but this is a major fire hazard which is one of the biggest concerns I had. I expressed this concern to the Customer service supervisor on or about May 27th when I called HH Gregg to inform her of the findings from the second repair job completed by A&E and that wires were missing from my stove. She stated that she would contact the warranty company and that in turn Kinston Refrigeration company would be contacted, they are first company to "fix" the problem and who also left wires off of the applianceI was informed that someone would call back to follow up with me. This has not occurred yet. At this point I need the appliance replaced because it is pretty obvious that no one knows how to repair it correctly. The wrong part has been ordered twice and there have two faulty repairs. I purchased the item for plus tax and spent for a year extended warranty that will expire this month. If A&E comes back to my residence to "repair" it for the third time who's to say that I will not run into the same problem in a few weeks or months when my warranty is expired. Then I, the customer, will be stuck with either an expensive repair bill, having to replace the appliance or worse my house being burnt down due to a faulty repair. How is this acceptable to anyone? Who will repair the wiring in my home, or better yet replace my residence, sentimental items lost, and the trauma this will cause my family if my residence catches on fire. At this point I am afraid to even use my range. How is a refund going to address all the potential problems that could arise in the future. I need and want answers.
Regards,
Crystal Carter

January 23, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about his bedding.I
apologize for any frustration Mr*** experiencedWe regret that we are unable to honor his requestThe adjustable base is not eligible for returnIt is our understanding that a representative has determined that the base is functioning properly.We appreciate having the opportunity to answer the complaint. Sincerely,James T***Director, Service OperationsJTM/rlb

December 29,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns
about the dishwasher.I apologize for any inconvenience Ms*** experiencedOur records indicate that the dishwasher was replacedIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below From my letter of 12-14- You say it too late to return the refrigeratorAlso so interesting since there was no way I knew of the problemuntil cold weather came and neither did youAs soon as it surfaced I raised the issue. You say call for service:From my letter of November 15, First, I called the store number and I was given a number for serviceI called this number and was told that this unit was not designed for a garage and the regular warranty would not applyI told them that I had bought it for the garage and hhgregg had installed it in the garageI was advised to call the extended warranty number and they told me they could not service my unit since it was still under factory warrantyThis left me with no one to call. I am a businessman owning several businesses in this areaWe live on Smith Mountain Lake where there are million dollar homesTo refund for the refrigerator will cost less than $I do not understand why hhGregg would put itself in a position of getting such negative advertising. I can understand you have a day return policy, but not for situations like this.I have spent countless hours try to get this resolvedI do not need the money but I do want to be treated fairlyThis is not over for me.I would appreciated your timely consideration of the info I have furnished. [Provide details of why you are not satisfied with this resolution.]
Regards,
*** * ***

February 5, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the service
plan.I apologize for any misunderstandingIn the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and he has not already received a refund for itIf he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address at the bottom of the form within the next days.We appreciate having the opportunity to answer MrFisher’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlbEnclosure