HH Gregg Appliances

Do not order from Hhgregg onlinePlaced an order through them for a tv on black Friday, and was supposed to be delivered today, but they missed the delivery window so I checked on my order and found the delivery was cancelled I had to call twice to get through to their delivery department, and was told they didn't have the TV I already paid for in Stock and didn't know when they would have one
They transferred me to what was supposed to be their sales department, but instead was a line trying to sell me services until it gave me an number to call for more offers
I them called the number of their website, and all they could tell me is that they ordered more of the tvs on the 29th They didn't apologize at any point or offer any discounts or anything and couldn't give me a new estimated delivery date
Ended up cancelling my order and ordered a new tv through *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowSince the repairman is unable to fix the unit, I would like for HHGregg to exchange this unit for a new one. I have waited LONG enough to have this dryer work properly, so I would like this matter corrected in a very timely manner. I am sure both parties would like to see this circumstance concluded
Regards,
*** ***

February 23, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about his
refrigerator.I apologize for any inconvenience *** *** experiencedAs indicated in the Terms and Conditions for the service plan, the repair of cracked liners is not coveredWe regret that we are unable to override the terms of the service planIf *** *** has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Good Day,
This answer does not answer in any my concern. I have attached my notes from the event and would call attention that missed appointments, and not taking responsibility for the issue seems to be HH Greggs standard mode of operationThe appliance was purchased from HH Gregg, the warranty company answers the phone HH Gregg, yet in any conversation, I am told that I should call the warranty company. I got this direction from the local store, and anyone I corresponded with at the corporate officeThe behavior is one that ignores common attributes of good customer careBest Regards,
*** ***
Regards,
*** ***

June 5, 2015*** ***
*** *** *** ***
*** ** *** *** ***
*** ** ***RE: *** *** ** *** Dear *** ***I have received your follletter regarding *** *** concerns about his refunds.We regret his continued disappointmentOur records indicate that refunds totaling $were credited to his hhgregg card accountIf he has any questions about the account, *** can be reached at *** ***We appreciate having the opportunity to answer Mr*** complaint. Sincerely,James TM***Director, Service Operations***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I called to schedule an appointment as per this letter, the tech never showed up, I called to find out where he was and got the run around - they didn't have my appointment, didn't know what I was even talking aboutThen I call HH Gregg service back and she sees the appointment but can't explain where the tech isThey also keep calling an old number we have tried to change with them times, although they have the right number too, they still have a old phone number on the account as well which I am sure doesn't help the situation. This run around is costing me time off work, food gone bad and my sanityAt this point I want my money refunded for the warranty and I will just go get another refrigerator and I will never buy from HH Gregg again or EVER purchase a warranty that is facilitated by A&E factory service again.Please refund my money for the warranty I have never used it and apparently never will since all they want to do is play games and never actually come fix the appliance, this is a rip off.
Regards,
*** ***

November 1, ***
*** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (Case ID: ***) Dear Ms***: I have received your letter regarding *** ***s concern about the appliance purchaseI apologize for any frustration *** *** has experienced After review, we have been unable to find information regarding a double oven purchase for *** ***While hhgregg does not use contractors for repair, the manufacturer will use approved servicer companies to send out techniciansWe ask that *** *** use this process for repairThe manufacturer covers the product for one year We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business response fails to address a single point I made, namely: 1) The complete lack of communication from the company (to date I have STILL never received any e-mails from HHGregg informing me that my order was cancelled) I should not have to monitor my accounts to see a strange refund and contact THEM for information 2) The egregious period of time (weeks) that they failed to notify me that there were any problems with my order and held my money without any attempt to contact me, preventing me from using those funds with a competitor The business response merely recites what little information I possessed due to contacting them before filing this Complaint with the Revdex.com That is not even remotely an appropriate response to the allegations I have made here
Regards,
*** ***

February 23, 2016RE: *** *** ** ***
Dear *** ***:I have received your letter regarding *** ***’ concerns about her washer.I apologize for any inconvenience *** *** experiencedWe regret that we are unable to offer a
refund for the service planIt is our understanding that a repair was scheduledIf she has any questions, the service plan administrator can be reached at (*** ***We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

on 11/8/I ordered major appliances for delivery and installation on 11/9/I order via HHGreggs website with the assistance of BonnieBonnie was wonderful and very helpful but she told me that the installation would be included with the deliveryEverything was perfectOn 11/9/15, the delivery never cameI contacted management and they told me to either return the items or that they could get it out to me today, 11/10/and the manager reconfirmed that the installation would take place
Today, the driver arrived and told me he could not install the items as he wasnt certified to do soI again contacted management and they were completely unhelpfulThey basically told me to refuse the items becuase they couldnt and wouldnt help me
I ended up refunding all appliances and will be reordering them with *** *** or *** today
I have never experienced such terrible customer service or encountered a company that acts as if they don't want to make money or sell products
I wouldn't shop with them EVER!

February 13, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his
loveseat.I apologize for any inconvenience Mr*** experiencedIt is my understanding that a technician evaluated the loveseat and determined that it did not need repairIf Mr*** has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[We did receive our refund however it took way too long to receive it. This company has a borderline unethical policy of withholding cash refunds to customersFurther, the store customer service was beyond poor. Unless the company changes it policy, this cannot be resolved satisfactorily.]
Regards,
** ***

January 29, 2015*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** (# ***) Dear Ms***:I have received your recent letter regarding *** ***’s
concerns about the refrigerator.I apologize for any inconvenience Ms*** experiencedWe regret that we are unable to honor her request for an exchange.Most appliances come with a one-year parts and labor manufacturer’s warrantyIt is our understanding that if a factory-authorized technician determines that the refrigerator is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. If Ms*** is having trouble getting the refrigerator repaired, she may have the option to request an alternate service provider be assigned to the repair.We appreciate having the opportunity to respond to Ms***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

December 19,
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** issue
We
apologize for any inconvenience Ms*** may have experiencedOur records indicate Ms*** was issued an exchange on 12/13/for the correct base
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I did contact h.h.gregg within the days of buying the product about the problem and was told to contact the manufacturerAfter contacting the manufacturer and could not get the problem fixed I contacted h.h.gregg to see if they could help fix the problem and after months of getting the run around I asked for a refund and that is when the manager of the store started yelling and was very rude on the phone with me so I hung up the phone and contacted the Revdex.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.To whom it may concern:Thank You for the Elementary response, however the response from HHGREGG is unacceptable and it is referred to as "Consumer Misdirection"The referenced terms and conditions state that returns are accepted within the allotted time frameThis condition references a consumer that has received the goods that they have paid for, which we did notWe are stating that we did not receive the goods that we paid for and we feel we made a "honest Effort" to return the dishwasher that was mistakenly delivered(by HHGREGG) to us for an exchange to the dishwasher that we purchasedHHGREGG'S Invoice "Term's and Conditions" are only Valid if they are signed by the consumer, If HHGREGG would like to reference their term's and conditions, please provide a consumer signed copy for reference We feel that we were taken advantage of as consumers by HHGREGG not providing the dishwasher we paid forWe believe we were given this dishwasher in an effort for the Big Box Store to move inventory they were unable to sell.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.No one from the company contacted me to apologize or resolve the matter
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

January 20, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***
Dear *** ***
I have received your letter regarding *** ***
concerns about the rebate.I apologize for any inconvenience *** *** experiencedWe regret that we are unable to reissue promotional cardsOur store management may be able to work with him on the price of a product, depending on the model he selects.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** ***
Given back the cost of a dishwasher would not resolve my problem I have to go and buy a new one paid for installation and extended warranty My husband and I live on a very tight budgetDo I have to go and hired an attorney? or should I put my complain with the local TV station? It seems like HH Greggwould like to have the negative advertise. Please adviseThank you