HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
To Whom it May Concern,
Being that it has been two months since hh gregg's product has failed, the tv has since been replacedEvery opportunity was afforded to hh gregg to make good on the extended warranty I purchased within a reasonable time periodPlease credit my account the amount of the purchase and the extended warranty
Regards,
*** ***

September 21, 2016*** ***Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about her
washer.I apologize for any inconvenience Ms*** experiencedOur representative contacted the service plan administrator and was informed that they are working to resolve an issue with a part orderMs*** should receive a call to schedule the repair in the next few business daysIf she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

March 23, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about her delivery.I
apologize for any inconvenience *** *** experiencedWe are unable to offer reimbursement for wagesHowever, in the interest of good customer relations, we authorized a price adjustment of $She should receive the refund in the next days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

">I have received your letter regarding *** *** concerns about the refrigerator
I apologize for any inconvenience Ms*** experiencedWe regret that we are unable to honor her requestIt is our understanding that the request for repair was denied due to an infestation in the unitThe servicer has offered to return to the home once an exterminator has resolved the problem
We appreciate having the opportunity to answer Ms***'s complaint
Sincerely,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We never explained how extended warranty works from out sales personWe thought it is working like everywhere also if you don't use it it will be prorated or transfer to a new unitHH Gregg should teach their personal better and explain customers how extended warranty works, I am sure if we knew all details we will think times before purchase any extended warranty
Regards,
***

April 30, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about his store
credit.I apologize for any inconvenience Mr*** experiencedOur records indicate that he received a discount on the replacement television.In the interest of good customer relations, we processed a refund of $He should receive it in the next days.We appreciate having the opportunity to answer Mr***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

my mom bought a new oven .through your companybecause it was above dollars your company said free deliverythe date was set for a Thursday between 5:and 8:pm the stove was to be installed and the other was to be removed .the guy showed said he didn't have the pipe dough to hook it uphe then said he would have to come back the next day between 9:am and 10:am .when he didn't show we called they said they don't work Friday's! they would have to come out sat instead mean while the new stove is sitting in the garage.no i'm sorry .who shows up on a Friday night for a install and doesn't have the stuff to do itcould it be it was rainingAnd the driver /installer didn't want to deal with it on a thursday night .very bad the store put it on the delivery company but I contracted with hh Gregg not them! myself or my family will NOT do any business with this company again

October 30, 2015RE: *** *** ** ***Dear *** ***I have received your letter regarding *** ***’ concerns about his range.I apologize for any inconvenience *** *** experiencedOur representative contacted the service plan
administrator and was informed that service was scheduledIf he has any questions, Warrantech can be reached at *** ***.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations

Here is the response for *** *** complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***1, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

May 5, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about her
order.I apologize for any inconvenience *** *** experiencedOur records indicate that the dishwasher and the microwave were delivered. It is my understanding that the store manager authorized a refund of the installation charges in the amount of $We are unable to offer any further compensation. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

June 9, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***I have received your letter regarding *** ***’ concerns about the refund.I
apologize for any inconvenience and frustration *** *** experiencedIn the interest of good customer relations, we issued a store credit for $For further assistance with using the credit, he can speak with the store management and refer to invoice ***We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. It appears as if the situation was not properly reviewed and I was given a "canned" responseNo worries - I shall never shop at HH Gregg again and will certainly be steering all other away from such terrible customer service and 3rd party affiliates that HH Gregg claims they can do nothing aboutThey would be wrong as those are their employees and their 3rd party vendors which makes them extensions of their companies and as such reflect poorly on their company. Regards,*** ***

September 9, 2015Peggy *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about her
financing.I apologize for any inconvenience Ms*** experiencedWe forwarded a request that her finance period be updated to reflect the No Interest until January offerAny changes should appear on her statement within the next billing cycles.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

September 22,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (# ***)
Dear Ms***:
I have received your letter regarding *** ***
television
I apologize for any inconvenience Ms*** experiencedOur records indicate Ms*** television is currently in *** ** as of 09/17/scheduled to be deliveredI was able to get in contact with Ms*** and she stated after speaking with the delivery center, the television will be delivered Friday 9/23/
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
Executive Team

February 5, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:We have received your letter regarding *** ***’ concerns about the
order.I apologize for any inconvenience Mr*** experiencedHowever, we are unable to offer reimbursement for the dishwasher installationAs indicated on our website, dishwasher installation is not included with the standard delivery and setup. We appreciate having the opportunity to answer Mr***’ complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Ms*** warranty issue
We apologize for any
inconvenience Ms*** may be experiencing at this time, as well as for the service delayWe did reach out to Warrantech in regards to Ms*** claim, after which warrantech reached out to the servicerThe servicer did confirm that they never received the dispatchedThat information has since been updated and Ms*** will receive a call within to hrs
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

January 20, 2016RE: *** *** *** *** ** *** Dear *** ***I have received your letter regarding *** and *** *** *oncerns about the purchase.I apologize for any inconvenience they experiencedOur records indicate that the
store provided them with a $gift card. The regular price for the replacement dishwasher is $and the discount price listed on their invoice is $We could not verify that the dishwasher was offered at a lower priceIf they have documentation that states otherwise, we request that they provide it so that we can research their issue further.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowBelow is the last communication I had in regard to ID *** wherein I accepted the resolution offerred by HH Gregg On August 12, 2015, they indicated to the Revdex.com that they would send me a $gift card within days Today is September 12, and days have not passed and no gift card has been received Please let me know what I need to do to re-open this matter since they have not complied with the offered and accepted resolution Dear Ms***: I have received your letter regarding *** *** concerns about the rebateI apologize for any inconvenience Ms*** experiencedOur records indicate that her purchase did not qualify for the rebateHowever, in the interest of good customer relations, we are sending her a $gift cardShe should receive it in the next daysWe appreciate having the opportunity to answer the complaint. Sincerely, James TM*** Director, Service Operations
*** ***
Regards,
*** ***

*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** refund/exchange issues
We apologize for the
inconvenience and issues experienced by Ms***Our records indicate Ms*** was issued a full refund on 12/12/back to the original form of payment
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***