HH Gregg Appliances

September 20,
***
***
Revdex.com, IncNDelaware Street #Indianapolis, IN
RE: *** *** (Case ID: ***)
Dear Ms***:
I have received your letter regarding *** ***’s complaint concerning his refrigerator repairI apologize for any frustration Mr*** has experienced
On 9/7/a credit was generated for Mr*** to purchase a new refrigeratorThe delivery was fully completed on 9/10/
We value our customers and appreciate the opportunity to answer the complaint
Sincerely,
Z.AN***
Executive Team

November 19, 2015RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns.I apologize for any inconvenience *** *** experiencedHer purchase did not qualify for the delivery rebate and we
were unable to verify that she was offered a $gift cardIn the interest of good customer relations, we are sending a $gift card that she indicated she was previously offeredShe should receive it in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,Diane ***Communications Manager

May 21, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding *** *** claim of damage.We regret his continued disappointmentA representative from our corporate office contacted himIt is our understanding that the delivery contractor is resolving his concerns.We appreciate having the opportunity to answer Mr***’s complaint. Sincerely,James T***Director, Service OperationsJTM/rlb

June 9, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the exchange.I
apologize for any inconvenience and frustration Ms*** experiencedOur records indicate that the GPS was exchangedI have shared her feedback about the store manager with the regional management.We appreciate having the opportunity to answer Ms***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have provided proof that I have never received a refund for this purchase. The original purchase was made on 6/30/thru Paypal using my Discover Card. I have provided a history from June 2015-todays date (2/10/16) for my Paypal account and my Discover Card account.
My Paypal account shows one purchase on 6/30/for $267.45. My Discover Card account shows the original purchase on 6/30/for $267.45, a temporary credit on 7/13/which was charged back on 6/30/when I cancelled the dispute after I received the paper check in the mail from H.HGregg.
After depositing the paper refund check from H.HGregg it was later taken from my bank account because H.HGregg had put a stop payment on the check and I was also charged $30.00. I have also included the documentation showing it was taken out of my bank account along with the $fee
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] When The company sold the policy they only gave a brochure out and it did not have a lot of information on it at the timeThe brochure stated about replacement and damage and that is why I purchased the policy, what a wasteThe delivery driver gave a copy of the policy when the items were deliveredThanks for your assistance in this matter Revdex.com. I think a class action law suite and contacting the media about this issue may have a better result. I feel like a gypsy paving company just sold me furnitureI will not recommend this company to anyone in the future. Poor customer service has closed a lot of doors over the yearsI do not see a bright future for HHGregg
Regards,
*** ***

Revdex.com:I was out of town for a week.Since our return, the water dispenser's noise of my SAMSUNG fridge has increased a lot.I would like the supplier to find out the root cause of this noise and to repair the problem.I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Please see above narrative
Regards,
*** ***

November 16, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns
about the refrigerator.I apologize for any frustration and inconvenienceOur records indicate that the refrigerator was exchanged. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, at this point, it was handled, by me,after MANY more frustrating phone calls. I contacted a district manager--they never made the first call. I dealt with the warranty company and got the matter settled, thanks for nothingRegards,
*** ***

Roman"'>I have received your letter regarding *** *** concerns about his televisionWe regret that we were unable to locate a record of the purchase under the name and phone number he providedIf his issue has not been resolved, we request that he send a legible copy of the purchase invoice so that we can research his concerns furtherIf he would rather speak with a representative over the phone, our Call Center can be reached at (800) 284-
We appreciate having the opportunity to answer Mr. *** complaint Sincerely,
*** ** ***

March 13, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his tablet and the
service plan.I apologize for any inconvenience Mr*** experiencedWe regret that we are unable to offer a refund.Our records indicate that the service plan he purchased is administered through WarrantechIf he needs assistance with arranging service, the administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

December 30, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns about the refrigerator.I
apologize for any inconvenience Ms*** experiencedOur representative contacted the service plan administrator and was informed that the refrigerator was servicedIf the refrigerator is not functioning properly or if she needs assistance with filing a food loss claim, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is absolutely NOT true No exchange was ever made, HHGregg continues to LIE and give us the "run around" claiming that they don't have any appliances in stock, and No appliances were ever exchanged We were told it could take another month or two for the appliances to be in stock, and we were told that we should wait another couple of months to see if the appliances are ordered by HHGregg We have been waiting for several months now, and this is not acceptable
Regards,
*** ***

December 20, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***)Dear Ms***:I have received your letter regarding *** *** concerns about the rebate.I
apologize for any inconvenience Ms. *** experiencedIn the interest of good customer relations, we processed a refund of the delivery charge to reimburse her for the rebateShe should receive it in the next days. We appreciate having the opportunity to answer Ms***s complaint. Sincerely,*** ** ***Director, Service Operations***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

October 23, 2015RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about his rebates.I apologize for any inconvenience *** *** experiencedOur representative contacted the rebate
company and was informed that they processed gift cards for $on 10/They are processing an additional $gift card that should ship soonWe regret that we are unable to provide any additional amounts.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service Operations

I have received your letter regarding *** ***'s concerns about his television
'Arial', sans-serif>I apologize for any inconvenience Mr*** experiencedOur records indicate that the television was exchanged
We appredate having the opportunity to respond to Mr***'s complaint
Sincerely,
James T. M***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not satisfied with this response because the TV was not damaged by me and had to be broken prior to my possession! I paid a lot of money for this TV and to find it defective upon opening it out of a brand new box with no obvious signs of damage to the box is not fair to meI have never had to have any other product I have ever purchased brand new in a box with no signs of damage opened in the store for inspection prior to leaving any business ever beforeFurther more any product I have ever had an issue with out of a brand new box was returned to the store with out any issuesNo employee at the sore informed me of this return policy and that I should have had this TV opened and inspected prior to leavingI looked over the box and since there were no signs of damage to the box I thought everything would be fine. As a mater of fact the only time I was told anything about the return issue was when I took the TV back to the store, witch they informed me to do when I called and discussed the problem, and the manager made the comment "if you would have returned it a day or two after leaving with it then we could have done something". The issue with the time frame was because I had to go out of state, witch I made very clear to the salesman when he was trying to schedule a time to pick up the TV, and did not have any time to open the product before I leftI told him that I would not be able to pick up the products until I returned unless they could get them in prior to me leaving witch he was able to do the evening before I left. It is not right that something can not be done to make this situation right! No customer should be treated this way and have to jump through this may loops and experience this much disrespect after purchasing a defective product! Especially when it has this big of a price tag!
Regards,
*** ***

July 29, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear MsRichardson:I have received your letter regarding *** *** concerns about his delivery and the
rebates.I apologize for any inconvenience Mr*** experiencedIn the interest of good customer relations, we processed a refund of $He should receive it in the next days.We appreciate having the opportunity to answer Mr*** complain** Sincerely,James ** ***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I already understood that HH Gregg ordered the replacement parts beginning weeks ago; however, all parts have not been shipped and customer service cannot provide me with a timeline for when the product will be repairedIt has now been weeks since the product was delivered and nothing has been fixedAdditionally, HH Gregg is neglecting the responsibility that they sold me an inferior product which during the weeks of ownership does not hold up to reasonable wear standardsThe fact that I have had to call customer service on a weekly basis to complain about more repairs demonstrates that.I would like for HH Gregg to accept that that the product they sold me will not hold up to a reasonable product life and as the responsible selling company, should provide some sort of rebate for this product
Regards,
*** ***