HH Gregg Appliances

Roman";'>I have received your letter regarding [redacted] concerns about his washer I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that he purchased a service plan that is administered through WarrantechIt is our understanding that a representative attempted to contact himIf he still needs assistance, we recommend that he call Warrantech at (877) 456- We appreciate having the opportunity to answer Mr***s complaint Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

Here is the response for [redacted] complaint

March 26, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his television.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to honor his request.According to our records, the service plan he purchased is administered through WarrantechOur representative contacted the service plan administrator and was informed that there are parts on orderIf he has any questions, Warrantech can be reached at (877) 456-We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

January 23, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] concerns about the order.I apologize for any frustration he experiencedIt is my understanding that his refund is being processedHe should receive it in the next daysIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely, [redacted] Director, Service Operations [redacted]

I have received your letter regarding [redacted] 's concerns about her requestI apologize for any inconvenience she experiencedWe regret that we are unable to honor her requestAs indicated in our return policy, products must be complete in order to qualify for return.Our store is not responsible for abandoned propertyThe television may still be available for pickupIf she would like further assistance, the store management can be reached at (610) 750-We appreciate having the opportunity to answer the complaint Sincerely, Diane M [redacted] Communications Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]

May 20, 2015 [redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms. [redacted] :I have received your letter regarding [redacted] concerns about her washer and the store... credit.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the service plan administrator authorized a store credit for the amount of the purchase price of the original washer. We regret that we are unable to override decisions made by the service plan administrator. In the interest of good customer relations, we can offer to sell Ms. [redacted] the new washer at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store and make the purchase in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T [redacted] Director, Service OperationsJTM/rlb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below this is hard to believe...I just received a check for $from hh greggsince their initial response stated that the would refund the total amount UNLESS I was already paid, I sent back their check for $ (note that they prorated the purchase of their rip off insurance at a HIGHER rate for the first year...the one that was already covered by the factory warranty) they still owe me $ copies are attached than you for your help Regards, [redacted] %

'Times New Roman';">We have received your letter regarding [redacted] concerns about her computer. I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the computer was replaced. I have shared her comments about the delay with the service plan administrator. We appreciate having the opportunity to answer Ms. [redacted] 's complaint. Sincerely, [redacted]

[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] delivery issue We apologize for any inconvenience Mr [redacted] may have experiencedAfter contacting the store and confirming stock, Mr [redacted] was contacted and informed the television was available for immediate pick up We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]The television was not checked at the storeThe television was removed about 1/of the way by the stock person the appliance supervisor did not check the television and I was not asked to examine the televisionI believe the box was opened beforeI have family and friends that bought televisions from there before and the TV were never checked like this one wasWhen I brought the Television back the supervisor was not there the general manager Mike was and told me the television was my problem and not theirsI have checked with a few appliance stores and they said they never open a box to examine a TelevisionI had a funny feeling when I left the store of why they would open a box but I didn't pay attention to itI never thought their would be a problemI truly believe this box was a return and was opened beforeThe damage they claim was under the energy sticker.This could not have been seen even if it was examinedIf that's what they had in mind to examine for damage why was I not asked to verify it was not damaged and sign off on itI do not except this company explanationThis television was returned with a Mentor Police escort and my brother-in-law as a witnessI can't believe any company would do this to a customerI purchased from this store before and my daughter bought a Television on the same day as minePart of a reparable company is standing behind their productsI want the transaction cancelled no other resolution is acceptable Regards, [redacted]

'Times New Roman';">I have received your letter regarding [redacted] experienced with the return of the tablet I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that a refund was processedIf he has any questions, our Call Center can be reached at (800) 284- Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowThis has been dragging on for weeks/several months now HHGregg is an extremely "shady" company, they do NOT accept (or return) our phone calls We have been calling for several weeks/months now, and the store managers (and warehouse manager) won't take our calls We have asked REPEATEDLY to have these appliances picked up IMMEDIATELY and returned for a FULL REFUND We need HHGregg to come to the house, unscrew/unmount the appliances and come pick them up IMMEDIATELY and issue us a FULL REFUND> Upon contact with the store and delivery center a delivery date was scheduled for the first available date 10/13/Mr [redacted] will receive a call the day before delivery to set a time frame You called us and told us that you would come pick up the appliances We took off of work and sat home ALL DAY Nobody ever showed up, and nobody came to pick up our appliances on October 13, YOU LIED TO US AGAIN!! This is the FIFTH TIME you have done this to us, and we continue to sit at home (all day long) and we take the day off of work, you call us and tell us that you are going to pick up the appliances but nobody shows up! Nobody comes to pick up the appliances STOP LYING TO US!! When we call your warehouse (and speak to "Dalton") he LIES and tells us to stay home, and he never schedules the pickup and tells us that he doesn't have any appliances in stock, and therefore he never did anything So he just LIES to us, lets us sit home all day, and schedules a "pickup" (exchange) when no appliances are in stock? We want ALL OF THE APPLIANCES PICKED UP IMMEDIATELY and RETURNED FOR A FULL REFUND We don't want to deal with this anymore, we don't want to deal with the LIES We just want ALL OF THE APPLIANCES PICKED UP and RETURNED TO THE STORE and we want a FULL REFUNDFor the past three months since you don't have the appliances in stock, we just want a FULL REFUND We have told you this for 1/months nowwe just want a FULL REFUND Come pick up ALL OF THE APPLIANCES and just issue us a FULL REFUND!! We don't want anymore LIES Stop "dragging your feet" We are tired of dealing with this Come pick up ALL OF THE APPLIANCES and issue us a 100% FULL REFUND That is the ONLY thing that we want We just want HHGregg to come pick up ALL OF THE APPLIANCES and ISSUE US A 100% FULL REFUND Stop making EMPTY promises, and LIES Just come pick up the appliances and issue us a FULL 100% REFUND That is all that we want We just want a 100% FULL REFUNDRegards, [redacted]

April 9, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your follletter regarding [redacted] request for a price adjustment.We regret his continued disappointmentHowever, we stand by our previous response.We appreciate having the opportunity to respond to Mr [redacted] complaintSincerely,James T [redacted] Director, Service OperationsJTM/rlb

November 7, [redacted] Revdex.com, IncEast Washington Street, Suite Indianapolis, Indiana RE: [redacted] [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your recent letter regarding [redacted] concerns about the rebateI apologize for any inconvenience Mr [redacted] experiencedIt is our understanding that the rebate was processed in October and he used the $gift card on 11/We appreciate having the opportunity to respond to Mr [redacted] ’s complaint Sincerely, [redacted] Director, Service Operations [redacted]

December 10, 2015Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns.I apologize for any frustration [redacted] experienced due to the lack of stock at the location she visitedDue to increased demand during the holiday season, the availability of some models may be affectedWe regret that we are unable to honor her requestWe appreciate having the opportunity to answer the complaintSincerely,Diane ***Communications Department

August 8, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] ***’s Warranty issues I apologize for any inconvenience Mr [redacted] experiencedWarrantech the warranty provider did issue Mr [redacted] a store credit for the television on 09/02/Since then Mr [redacted] has purchased another unit We appreciate having the opportunity to answer the complaint Sincerely, Whitney E [redacted] Executive Team

January 15, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] I have received your letter regarding [redacted] concerns about the rebate.I apologize for any inconvenience Mr [redacted] experiencedOur representative contacted the rebate processing company and was informed that they are sending him a gift card to reimburse him for the rebate.We appreciate having the opportunity to respond to Mr [redacted] s complaintSincerely, [redacted] Director, Service Operations [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]