HH Gregg Appliances

I purchased a home a year ago from a deceased person who had purchased a transferrable year warranty on appliances they had purchased from HHGREGG in Bradenton FLI have the original receipt, and called the warranty number to have service on my LG refrigeratorAfter minute conversation, and another hour long call, most of which I was on hold, I was told that I have to produce a death certificate in order for them to transfer the ownership to my nameI would have no idea where to get one, and have a freezer full of thawing food, and they say they can't help me until they receive the copy of the death certificate at their data entry facility in Texas How long do I think all this would take? I believe that if they keep you on hold long enough, you will give up and have the appliance repaired at your own expenseToo bad for the person who spent $on the extended warranty on the refrigerator alone

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

April 16, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your follletter regarding [redacted] concerns.We regret her continued disappointmentIn the interest of good customer relations, we can offer to cancel and refund the refrigerator service plan in full as long as the coverage has not been used and she has not already received a refund for the planIf she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next days.We appreciate having the opportunity to answer Ms[redacted] complaintSincerely, [redacted] Director, Service Operations [redacted] Enclosure

May 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] concerns about her computer.I apologize for any inconvenience and frustrationWe regret that we are unable to honor her requestHowever, in the interest of good customer relations, we processed a refund of $She should receive it in the next days.We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service OperationsJTM/rlb

August 22, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] concerns about his television A representative from our corporate office attempted to contact himIf he still needs assistance, we request that he contact [redacted] at (800) 284- We appreciate having the opportunity to answer Mr [redacted] complaint Sincerely, [redacted] Director, Service Operations [redacted]

November 15, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’s concerns about her refrigerator.We apologize for any inconvenience Ms [redacted] encounteredWarrantech has been contacted on the customer’s behalf and they advised that Ms [redacted] has a service call scheduled for 11/25/with [redacted] ServiceIf Ms [redacted] needs further details, Warrantech can be reached at (877) 456-We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team

April 9, 2015 [redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms. [redacted] :I have received your letter regarding [redacted] ***’s concerns about the refund.I... apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a refund was applied to the credit card used to make the purchase. It should appear on the billing statement within the next 30 days.We appreciate having the opportunity to answer Ms. ***’s complaint. Sincerely,James T. M***Director, Service OperationsJTM/rlb

[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Ms [redacted] delivery issue We apologize for any inconvenience Ms [redacted] experienced and the delay on getting her fridgeOur records indicate Ms [redacted] fridge was delivered 11/29/with no issuesFor compensation for the delay we ask that Ms [redacted] contacts the purchase location and request to speak with a manager We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***

Purchased appliances from the company and the deliver along with the sales associate wrote up the wrong productI was delivered the wrong item twice on two different occasions and then the right item once and it was damaged It took a total of delivers to finally get my order correct and I was promised a $refundHas been over a week and half now with no refund or follow up from this companyI highly recommend that if your looking for appliances avoid HHGREGG

This has been one of the worst purchasing experiences I have ever hadDo not trust the Sales people or the managersWhat they tell you they are selling you is not necessarily what you end up receiving, if you receive it at all The Company we work for does a high volume of purchasing from Hhgregg (as they are now known) and we will use all of the influence we have to get them to stop purchasing

August 25, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about her refrigerator.I apologize for any inconvenience Ms [redacted] experiencedIt is our understanding that the service plan administrator authorized a store credit for the replacement of the refrigeratorA representative should contact her in the next few business days if they have not contacted her alreadyWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

I began an online purchase from HHGregg.comDuring the transaction, it offered to me to apply for an HH Gregg credit card to get financing on this purchaseIt mis-leads the customer appearing that I can get the card and apply it to this transactionHowever, after applying to the credit card and getting approved, it then said I could not get the account number and would have to visit a store to get itNo stores in the area have this itemThey would then have to enter an online transaction for me (if that's even possible) and it defeats the entire purpose of my transaction onlineMore importantly, it was completely mis-leading and claims that I could get and use the credit card for the transaction benefiting from the financing option There is a particular sale that I want to use now that stops me from waiting a week for the credit cardNo one has been helpful or competent from HH Gregg in this transactionSynchrony Bank took people and calls to get a clear explanation that I didn't like, but at least made some sense I am now attempting to cancel my credit card with Synchrony Bank and to avoid any transactions with HH Gregg in the future due to these issues I would avoid transactions with both companies, even to save a few dollars as the hassle is not worth it!

December 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] I have received your letter regarding [redacted] claim of damage.I apologize for any frustration [redacted] experiencedWe forwarded the claim to the appropriate personnelIt is our understanding that a representative should contact him within the next 5-business days.We appreciate having the opportunity to answer the complaintSincerely, [redacted] Director, Service Operations [redacted]

August 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding Edward [redacted] concerns about his dishwasher.I apologize for any inconvenience Mr [redacted] experiencedHowever, we are unable to override decisions made by the service plan administrator.In the interest of good customer relations, we can offer to reimburse him for up to $toward the cost of the replacement parts for the rackIf he would like to take advantage of this offer, we request that he submit a copy of the receipt for the dishwasher rack parts to the following address.Corporate Office, hhgreggAttnCommunicationsE96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer Mr [redacted] complaintSincerely,James TM***Director, Service Operations

December 29, 2016 [redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms. ***:I have received your letter regarding [redacted] ’s concerns about the refrigerator.I... apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that a return was processed. If he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M [redacted] Executive Team

I have received your letter regarding [redacted] concerns about his delivery I apologize for any inconvenience Mr [redacted] experiencedWe forwarded his information to the appropriate personnelIt is our understanding that a representative should contact him in the next 5-business days We appreciate having the opportunity to answer Mr***'s complaint Sincerely, [redacted]

April 28, 2015 [redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms. [redacted] :I have received your letter regarding [redacted] ’s concerns about his washer.I... apologize for any frustration Mr. [redacted] experienced. Our records indicate that a store credit was issued for the replacement of the washer. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Mr. [redacted] ’s complaint. Sincerely,James T. M***Director, Service OperationsJTM/rlb

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe washer was exchanged and the new washer is not working properly Once again, no call backs from management However, Samsung will be sending out a technician on March 1st, to address this issue Problem is not corrected as of today Regards, [redacted]

I purchased a brand new washer and dryer from the HH Gregg on Glencrossing way in Western hillsThe salesman said the washer didn't come with hoses and I needed to buy them, so I didI get home and open the washer and there were hoses that came with the washer, so I blew that off, 30$ wasn't worth my time anywaysOn top of that, the washer bay is covered in rustI called to ask for an exchangeThey told me they wouldn't come pick up the old washer, that I had to bring it to the storeI didn't want that liability on my shoulders of something happening on the way to the store since the washer was out of the packagingThe General Manager [redacted] continued to argue and argue with me that it wasn't their fault, and it was Haier's (the brand of washer) faultHe talked down to meRefused to come pick up the rusted washer and exchange for a new oneI asked for the corporate number and his condecending attitude completely changedHe made arrangments to have it delivered to my home on 7/I called to make sure everything was set up and then I was told he had set it up to be delivered 7/A little notification would have been niceI understand they don't do timed deliveries, but I had absolutely nobody that could be at my house on 7/to let the delivery men inI could have had someone there on 7/which was the original date they told me the delivery was scheduled for, but they changed the date without telling meI'm fed up with the fact that I spent over 600$ at their store, was sold a rusted washer which was "brand new", then I get talked down to, and ridiculed by their general managerI would reccomend never buying from HH GreggTheir customer service absolutely blew my mind with how awful it was

January 23, 2015 [redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms. [redacted] :I have received your letter regarding [redacted] ***’s concerns about the... dryer. I apologize for any inconvenience Mr. [redacted] experienced. However, given the length of time that has passed since the purchase in 2013, we are unable to authorize a return or a replacement. Our records indicate that he purchased a service plan with the dryer. If he still needs assistance, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M***Director, Service OperationsJTM/rlb