HH Gregg Appliances

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] In responseA technician did in fact put in $parts and hrlabor on Thurs Sept we got one tray of ice from icemaker and again it stopped and has not worked since It was reported to Warrentech on SatSept I called on Monday sept and the earliest they could fix was to be Monday Oct This is actuallly to send out a tech and then probably order parts then fix I had also called HH Gregg in Greenville and spoke with [redacted] on Mon Sept 29..he promised to get back with me after reporting it and was going to call Warrentech himself and get back to meNo one from HHGregg ever got back to me This refrighas been being worked on since Aug 22!!!!! People NEED their refrigerators!! especially one that initially cost approx$The service I have had has been totally unacceptable..Months of not having a working refrigis NOT GOOD BUSINESSI bought the extra maintenance agreement in good faith from this company from HHGREGG with HHGREGG saying that if ANYTHING ever happens this refrig would be replacedI now feel like they will say ANYTHING to sell a productWe have had problems with this refrig since Jan 2013..Referigwas purchased Oct At that time HH Gregg used another insurance company[redacted] Appliance (totally unprofessional and did not fix problems) It was cool in refrig but just not right..then on my part I had sickness in my family and was dealing with these matters of life until my Father passed away..which was more important to me than my refrigerator I finally decided when tooo much humidity and not cooling and water coming from icemaker and all of the details I have described in my first letter..I felt I deserved SERVICE of QUALITY or a NEW REFRIGERATOR REPLACEMENT or REFUND Now I am waiting till yet another technician comes out for non working icemaker on MonOct Again though the company has sent out many technicians to resolve problems, I do not expect this from a brand new $refrigerator..my husband and I work hard for our money and expect quality when we purchase somethingRight now I have a REFURBISHED refrigerator sitting in my kitchen that I cannot even purchase groceries for fear of not cooling properly and getting salmonella VERY UNSATISFIED HHGREGG CUSTOMER [redacted]

November 7, [redacted] Revdex.com, Inc East Washington Street, Suite Indianapolis, Indiana RE: [redacted] (# [redacted] ) Dear Ms [redacted] I have received your recent letter regarding [redacted] concerns I apologize for any inconvenience and frustration Ms [redacted] experiencedOur records indicate that a refund for the televisions was processed We regret that we are unable to assist her with any issues with her credit reportOur representatives are not authorized to act on behalf of the credit card administratorWe recommend that she contact [redacted] at (800) 333-for further assistance We appreciate having the opportunity to respond to Ms [redacted] ’s complaint Sincerely, [redacted] Director, Service Operations [redacted]

November 12, 2015RE: [redacted] Dear [redacted] :I have received your letter regarding William Hankerson’s concerns about his washer.I apologize for any inconvenience [redacted] experiencedIt is our understanding that a representative from the service plan administrator contacted him to offer assistance with scheduling serviceHe may have the option to request reimbursement for some laundry expensesIf he has any questions, [redacted] can be reached at ( [redacted] We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operations

September 13, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the washer.I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to offer a return or a replacement.Our representative contacted the service plan administrator and was informed that they arranged serviceIf Ms [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

December 19, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’ concern about his purchase.We apologize for any inconvenience MrMills has experiencedHis feedback is very important to us and has been forwarded to the appropriate personnel to addressOur records indicate the refund was processed on 12/10/The funds may take up to business days to be reflected on his accountWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team

March 6, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your recent letter regarding [redacted] request for a price adjustment.I sincerely apologize for any inconvenience Mr [redacted] experiencedHowever, we are unable to offer the price adjustment he requestedAs indicated in our Price Match Guarantee, certain sales periods are excludedAdditionally, the ad stated that prior purchases were excluded.We appreciate having the opportunity to respond to Mr [redacted] complaintSincerely,James T [redacted] Director, Service OperationsJTM/rlb

April 14, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her Bose system.I apologize for any inconvenience [redacted] experiencedWe regret that we are unable to offer a return or an exchange.According to our records, the service plan she purchased is administered through WarrantechOur representatives are not authorized to make decisions regarding repair or replacementIf she has any questions about the coverage, Warrantech can be reached at (877) [redacted] It is our understanding that the system is currently located at ElectraSoundWe have requested that they expedite the repairA representative should contact her once the system returns from the service centerWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. The the time of purchase, the HHGregg employees informed me that I could choose between a VISA GIFT Card or HHGREGG GIFT/Rebate Card. The word "Promotional" was never used. Regardless of the card classification, HHGregg has violated several rules of the Credit Card Act, and if a satisfactory response is not provided, I will pursue litigation. Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, what about the inconvenience don't you think that I am entitled to compensation after weeks without the use of my refrigerator which is still broke [redacted] ***

December 29, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about his purchase.We apologize for any inconvenience Mr [redacted] has experiencedHis feedback is very important to us and has been forwarded to the appropriate personnel to addressOur records indicate that the installation was completed on 12/21/We hope the installation went smoothly and hope he enjoys his purchase.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team

The Manager in training was able to reach an agreement with me He was the only one that understood what I was trying to say This matter is resolved! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]

October 16, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] concerns about her order I apologize for any inconvenience Ms [redacted] experiencedI have shared her comments with regional management so that they can address any issues with their personnelOur records indicate that the refund was processed We appreciate having the opportunity to answer Ms [redacted] s complaint Sincerely, [redacted] Director, Service Operations [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I understand that HHGregg cannot reimburse me the costs of the dishwasher installationHowever, they do seem to acknowledge in their response that they caused me great inconvenience due to their actions and poor handling of my orderI would ask that they compensate me in some form for my trouble, either through store credit or in some other way as a showing of commitment to good customer serviceI would like to remind them that I have received no explanation for their actions and they ignored my repeated requests for an explanation, which led me to escalate this matter to the Revdex.comI would hope that this is not how HHGregg hopes to encourage repeat customers Regards, [redacted]

June 26, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the refrigerator.I apologize for any inconvenience MrKozikowska experiencedOur representative contacted the service plan administrator and was informed that the refrigerator was repairedWe regret that we are unable to authorize replacements for products covered by Warrantech service plansIt is our understanding that if the service plan administrator determines that the refrigerator cannot be repair due to a covered defect during the coverage period, they may evaluate the service history for a possible replacementIf MrKozikowska has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

May 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the discount code.I apologize for any frustration [redacted] experiencedThere was an issue with the system that resulted in his email address being deleted from the rewards programOur Marketing department has resolved the issueA representative from our corporate office attempted to contact [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

June 5, 2015 [redacted] RevDex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms. [redacted] :I have received your letter regarding [redacted] ’s concerns about the television.I... apologize for any inconvenience she experienced. Our store management informed me that they were unable to authorize a return or an exchange because the television screen was damaged. As indicated in our return policy, damaged products are not eligible for return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If she would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M***Director, Service OperationsJTM/rlb

August 14, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] Dear [redacted] : I have received your letter regarding [redacted] concerns about his deliveryI apologize for any inconvenience Mr [redacted] experiencedWe forwarded his information to the appropriate personnelIt is our understanding that a representative should contact him in the next 5-business days We appreciate having the opportunity to answer Mr [redacted] complaint Sincerely, James [redacted] Director, Service Operations JTM/rlb

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not yet received a check or response from them # [redacted] thank you for your help Regards, [redacted] ***

December 31, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the television.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to authorize a return for the televisionAs indicated on the back of our purchase invoices, damaged products are not eligible for returnGiven that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurredWe appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Moreover, the business did everything in the most courteous and professional manner and exactly as promised in their responseThe service was done by their technician exactly as promised and with high quality and full explanation.h.h.gregg provided first-rate service and never showed discontent or made me uncomfortable.I am very satisfied by their reaction.Thank you Regards, [redacted]