HH Gregg Appliances

November 8, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his warranty.We apologize for any...

inconvenience Mr. [redacted] encountered. We regret to inform that we are unable to provide a service agreement at a prorated charge. If the product is replaced, we will have no further obligation to repair or replace the new product and he will not be entitled to make any further claims under this service agreement. We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
HH Greggs response is exactly what I would have expected! This is the same type of extremely poor customer service that I have encountered throughout this whole process. This T.V. Has literally been worked on 6 times. And according to the executive of HH Gregg it will have to be worked on 2more times for the exact same thing before being deemed a lemon!!!! You have got to be kidding! Why could you have not just had a happy customer in the first place and gave my purchase price back the first time the T.V. Broke? Like Best Buy ,Sam's club and others do?How would you like to approach your boss on 6 different occasions to ask for time off so that you can go home to meet the T.V. Repairman at your home?  In my field of work I'm asked by people at least twice a week where they should go to purchase appliances. Guess what my response is!

Here is the response for Luis Alarcon's complaint.

May 19, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns.We regret his continued disappointment. However, we are unable to honor his request. Our records indicate that a refund check was processed. He should receive it in the next 10 business days if he has not received it already.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

October 30, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#...

[redacted]) 
Dear Ms. [redacted]
I have received your letter regarding [redacted] concerns about the refrigerator.
I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his request. Open-box products are sold “as-is”. It is our understanding that the refrigerator is functioning.
In the interest of good customer relations, we processed a price adjustment of $100. He should receive the refund in the next 30 days.
We appreciate having the opportunity to answer Mr. [redacted]s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would...

not resolve my complaint.  For your reference.The 20% depreciation each year is not a resolution. I stand to loose taxes 290 plus 5 year warrantee 491 plus 40% value of the 2997.99 another $1200
My warrantee cleat states with in two years of purchase full exchange no service call. 
This is what I want HHGregg to do. Total store credit for full amount. This amounts to a $2000 loss when I have a full warrantee. This is criminal.
Regards,
[redacted]

September 18, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#...

[redacted]) 
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’ concerns about his purchase.
I apologize for any inconvenience Mr. [redacted] experienced. However, we are unable to honor his request for an exchange. I have shared his comments with regional management so that they can address any issues with their personnel. 
We appreciate having the opportunity to answer Mr. [redacted]’ complaint. 
Sincerely,
James T. M[redacted]
Director, Service Operations
JTM/rlb

April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your follow-up letter regarding [redacted] concerns about his financing.We regret his continued disappointment. We are unable to expedite the change to his account. It is our understanding that interest that accrued as a result of the shorter finance period should be waived. If he has paid any of the accrued interest, the amount should be applied to the principal. If he has any questions about his account, Synchrony can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

February 23, 2016[redacted]
[redacted]
[redacted]
[redacted]RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his...

refrigerator.I apologize for any inconvenience [redacted] experienced. Given the length of time that has passed since the purchase, we are unable to authorize a replacement. However, we are working with the manufacturer to resolve the issue with the refrigerator. We regret the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

April 14, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted])Dear [redacted]:I have received your letter regarding [redacted] concerns about the store credit.I...

apologize for any inconvenience [redacted] experienced. However, we are unable to offer a refund as she requested. According to our records, the service plan administrator authorized a store credit for the replacement of the dishwasher.As indicated in the Terms and Conditions for the service plan, replacement of the product deems the coverage fulfilled. Additionally, the service plan covers the product only and does not cover the delivery or installation of a replacement. If she has any questions, the service plan administrator can be reached at ([redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

April 13, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

dishwasher. I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request for a return or an exchange. Our representative contacted the manufacturer and could not verify that they had a record of 3 repairs.Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the dishwasher is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We recommend that she proceed with the service process.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

'Times New Roman';">I have received your letter regarding Mr. [redacted]s concerns about his rebate.
I apologize for any inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we processed a refund of the delivery charge to reimburse him for the rebate. He should receive it in the next 30 days.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
Sincerely,

September 2, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his...

dishwasher.I apologize for any inconvenience Mr. [redacted] experienced. The service plan administrator has authorized a store credit for the replacement of the dishwasher. A representative should contact Mr. [redacted] within the next few business days if they have not contacted him already. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

We have received your letter regarding[redacted] concerns about her order.
I apologize for any inconvenience Ms. [redacted] experienced. However, we are unable to honor her request.  Our records indicate that the chair was disontinued.  A refund for the chair was...

processed. 
We appreciate having the opportunity to respond to Ms. [redacted]s complaint.
Sincerely,
[redacted]

January 13, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her purchase.We apologize for any inconvenience Ms. [redacted] has experienced. Her feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the future. Our records indicate that her gift card has been processed. Please allow 7 to 10 business days for the gift card to be received.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This information does not help in the slightest. I spent 5+ hours on hold trying to get a hold of a supervisor from your call center across three days to begin with and finally got to [redacted] who was incredibly rude and unhelpful. I refuse to waste more of my time to receive poor, insulting customer service again. If your employee promised me a certain price adjustment and then failed to enter it into the system, it should not be my job to track down that employee and remember his name. It should be your job as a company to research the issue and make good on what happened, which you are clearly failing to do. Take a moment to simply review your company's FaceBook page and see how common this is...it's so unfortunate that you think it is okay to operate in this manner. One of your employees admitted to me you have recorded phone lines for training purposes...why can't someone pull the call I had and honor the price adjustment I was promised?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I received the refund check in the mail today, which does resolve my personal problem. However, I remain amazed at the poor customer service as well as the complacency of the company with their lack of professionalism. I have no idea how they are able to keep their doors open. I wil not be shopping there again. Regards,
[redacted] %

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not know why you cannot locate my order, as my order number was listed twice in my initial complaint. Please reference my initial complaint and advise. 
Regards,
[redacted]

March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] 
Dear [redacted]:I have received your letter regarding [redacted] concerns about her...

range.I apologize for any inconvenience [redacted] experienced. We regret that given the length of time that has passed since the purchase in March of 2015, we are unable to authorize a return or an exchange. Most appliances come with a once-year parts and labor manufacturer’s warranty. It is our understanding that she might have the option to request that an alternate service provider evaluate any issues she is experiencing with the range. If she would like assistance with locating a service provider in her area, Samsung can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would still have to pay for installation (again) and I also would have to re-pay for the warranty in which I already paid. This is not satisfactory. The warranty I did pay for isn't even covering the cost for what I did pay which is valid until 2020. The extended warranty was purchased with the stipulation that I wouldn't have to pay for servicing or replacement. However, now I would end up spending double the amount of money I already paid instead of just getting the dishwasher serviced. Due to financial burdens I cannot afford to pay for the new machine, installation, and a new warranty which is why I purchased the warranty in the first place.
Regards,
[redacted]