HH Gregg Appliances

December 27, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]s concern about her purchase.We apologize for...

any inconvenience Ms. [redacted] has experienced. Her feedback is very important to us and has been forwarded to the appropriate personnel to address. However, we are unable to provide a substitute model at that price. Our promotion was “while supplies last”. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

April 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I...

apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a refund for the washer. Our representative contacted the service plan administrator and was informed that the washer was repaired. It is our understanding that they also offered reimbursement for her inconvenience.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

April 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])  Dear Ms.[redacted]:We have received your letter regarding [redacted] concerns about his...

refund.We regret his continued disappointment. According to our Accounting department, the check was returned to our corporate office due to an incorrect address. They are mailing the check to the address Mr. [redacted] provided in his complaint.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

I began an online purchase from HHGregg.com. During the transaction, it offered to me to apply for an HH Gregg credit card to get financing on this purchase. It mis-leads the customer appearing that I can get the card and apply it to this transaction. However, after applying to the credit card and getting approved, it then said I could not get the account number and would have to visit a store to get it. No stores in the area have this item. They would then have to enter an online transaction for me (if that's even possible) and it defeats the entire purpose of my transaction online. More importantly, it was completely mis-leading and false claims that I could get and use the credit card for the transaction benefiting from the financing option.

There is a particular sale that I want to use now that stops me from waiting a week for the credit card. No one has been helpful or competent from HH Gregg in this transaction. Synchrony Bank took 5 people and 3 calls to get a clear explanation that I didn't like, but at least made some sense.

I am now attempting to cancel my credit card with Synchrony Bank and to avoid any transactions with HH Gregg in the future due to these issues.

I would avoid transactions with both companies, even to save a few dollars as the hassle is not worth it!

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#1185416) Dear Ms. [redacted]:I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to the original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

May 20, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her computer.I...

apologize for any inconvenience and frustration. We regret that we are unable to honor her request. However, in the interest of good customer relations, we processed a refund of $100. She should receive it in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb

We have received your letter regarding [redacted]'s refund.
We apologize for any inconvenience Ms. [redacted] encountered. Our records indicate that the refund was processed on 10/21/16. The funds should be reflected on her account.
We appreciate the opportunity to address...

the complaint.Sincerely,
 
Stephanie D[redacted] Executive Team

June 30, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her...

refrigerator.I apologize for any frustration Ms. [redacted] experienced. We regret that we are unable to authorize a replacement or a return. As indicated in our return policy, the return period is 30 days from the date of purchase.According to our records, a delivery team visited Ms. [redacted]’ home to check the water line connection. If they were not able to resolve her issue, she will most likely need to schedule a service call. Most appliances come with a one-year parts and labor manufacturer’s warranty. The manufacturer should be able to assist her with scheduling a service call. Samsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

January 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her...

refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. We forwarded her information to the service plan administrator. It is our understanding that a representative contacted her. We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

I have received your letter regarding [redacted] concerns about his purchase.
0pt">I apologize for any inconvenience Mr. [redacted] experienced. A representative from our corporate office contacted him. His daim of damage has been forwarded to the appropriate personnel. If he does not receive a call in the next 30 days, we request that he contact Deb [redacted] at (800) 944-8710.
We appreciate having the opportunity to answer the complaint.
Sincerely,
James T. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Well, as I thought, HH Gregg does not stand by their products and I have purchased in excess of 5000.00 of merchandise from them. I do know one thing, they have a bad reputation, the employee who we went was rude and dismissive, and I will never spend another dime of our money at HH Gregg Ever again.
Regards,
[redacted]

August 22, 2014
 
 
[redacted] 
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
 
RE: [redacted] (# [redacted]) 
 
Dear Ms. [redacted]:
 
I have received your letter regarding [redacted] concerns about the service plan.
 
I apologize for any inconvenience Ms. [redacted] experienced. However, we are unable to honor her request. 
 
Our records indicate that Ms. [redacted] purchased an FPWT2-5 service plan. Television service plans sold in our stores do not offer the Accidental Damage from Handling coverage enhancement.  
 
If the coverage has not been used, she may be eligible for a cancellation of the coverage and a prorated refund. If she would like to request a cancellation, we request that she fill out the enclosed form and mail it to the address at the bottom of the form.
 
We appreciate having the opportunity to answer Ms. [redacted] complaint. 
 
Sincerely,
 
 
[redacted]
Director, Service Operations
 
[redacted]
 
Enclosure
--------------------
 
Request to Cancel Warrantech Extended Service Plan
 
 
I hereby request H.H. Gregg to cancel my Warrantech Premium Service Plan (PSP) and to refund the pro-rated balance to me, less any claims paid, unless otherwise precluded by law.  I agree to waive any further claims pursuant to this Premium Service Plan or the product that was originally covered.  This form must be completed by the original purchaser.
 
 
Original Purchase Information (Send Refund to)   Same ?
 
 
 
Name ______________________________ Name________________________________
 
Address (original)_______________________ Address_______________________________
 
City________________________________ City__________________________________
 
State/Zip____________________________ State/Zip______________________________
 
Purchase Date________________________ Telephone # ___________________________
 
PSP Purchase Price____________________
 
Sales Invoice Number____________________
 
PSP Model Number_____________________
 
 
 
 
Customer Signature_________________________________     Date ___________________
(Original Purchaser)
 
 
Reason: ________________________________________________________________________________...⇄ />  
 
Mail To: Warranties Department hhgregg, 4151 E. 96th Street, Indianapolis, IN  46240.
 
Revised: 01-21-10

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
Dear Sirs,
 
Please note that this is not my complaint. You have cross-referenced me with Ashley Harris. I am Charlotte Harris. The company resolved my monetary complaint, and I previously sent you an email to let you know.
 
Thank you,
Charlotte Harris

Revdex.com: No refund has been processed or given per paypal or my banking institution.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

September 5, 2014
 
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
 
RE: [redacted] (# [redacted])
 
Dear Ms. [redacted]
 
I have received your letter regarding [redacted] concerns about his refrigerator. 
 
We regret that we were unable to locate a record of the purchase under the name and phone number he provided. If the refrigerator has not yet been repaired, we request that he send a legible copy of the purchase invoice so that we can research his concerns further. If he would rather speak with a representative over the phone, our Call Center can be reached at (800) 284-7344.
 
We appreciate having the opportunity to answer Mr. [redacted]s complaint. 
 
Sincerely,
 
 
[redacted]
Director, Service Operations
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Refund has been received.  Thank you for your assistance.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this response/resolution is satisfactory to me. However, I did not get any cancellation email at all. I did get the refund though. 
Regards,
[redacted]

Roman";'>I have received your letter regarding [redacted] concerns about his washer.
I apologize for any inconvenience Mr. [redacted] experienced. We regret that we were unable to locate a record of the purchase with the information listed in his complaint. If his washer has not yet been repaired, we request that he provide a copy of the purchase invoice so that we can research his concerns further.
We appreciate having the opportunity to answer Mr. [redacted]' complaint.
Sincerely,
[redacted]

September 11, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#...

[redacted])
Dear Ms. [redacted]
I have received your letter regarding [redacted] concerns about her order. 
We regret that we were unable to locate a record of the purchase under the name and phone number she provided. If she still needs assistance, we request that she provide the order number so that we can research her concerns further. If she would rather speak with a representative over the phone, our Call Center can be reached at (800) 284-7344.
We appreciate having the opportunity to answer Ms. [redacted]’ complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

December 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the order.I apologize...

for any inconvenience Ms. [redacted] experienced. Our records indicate that the order was canceled and a refund was processed. If she has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team