HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was no verbal or written consent that I had agreed to keeping the incorrect tv, Proscan. The written approval through the Joliet store issued a direct replacement of the Proscan with the LG, stating it was in stock in your warehouse. By no means is this a wrong doing on my part, HH Gregg needs to assume full responsibility. If your inventory of LG was limited, that needed to be both verbally and written in communication. I will continue to pursue this argument until an action on HH Greggs part is taken to resolve the issue. 
Regards,
[redacted]

January 2*, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the television.We regret his continued disappointment. Customers have the option to inspect products before they remove them from the store premises. I am sorry for any misunderstanding.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have received your recent letter regarding [redacted]'s concerns about his washer.
justify; MARGIN: 11.2pt 0in 0pt 0.35in">I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that the service plan administrator authorized a refund for the replacement of the washer. We regret that we are unable to offer a refund for the dryer. If he has any questions, our Call Center can be reached at (800) 284-7344.
            We appreciate having the opportunity to respond to Mr. [redacted]'s complaint.
           Sincerely,
           James T M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I...

apologize for any inconvenience he experienced. We regret that we are unable to honor his request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s...

concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a refund is being processed. She should receive the refund in the next 30 days. If she has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk

I have received your letter regarding [redacted]'s concerns about her order.
text-align: justify;">I apologize for any inconvenience Ms. [redacted] experienced. According to our records, a refund is being processed. She should receive it within the next 5-10 business days. If she has any questions, our Call Center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint.
Sincerely,,
James T. M[redacted]

Tahoma; mso-bidi-font-family: "Times New Roman";'>I have received your letter regarding [redacted] concerns about his television.
I apologize for any inconvenience Mr. [redacted] experienced. According to our records, the service plan administrator authorized a store credit for the replacement of the television. If he has any questions, our Call Center can be reached at (800) 284-7344.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and while I understand whats written on your website, the information is not consistent with the information relayed to me in YOUR store by YOUR employees.   train your employees correctly, they represent your business and as a result I will not be returning to HH gregg for any reason in the future. [redacted] would have offered a much better resolution and as such they will get my business from here on out.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

November 12, 2015RE: [redacted] Dear [redacted]:I have received your letter regarding William Hankerson’s concerns about his washer.I apologize for any inconvenience [redacted] experienced. It is our understanding that a...

representative from the service plan administrator contacted him to offer assistance with scheduling service. He may have the option to request reimbursement for some laundry expenses. If he has any questions, [redacted] can be reached at ([redacted]We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations

Here is the response for [redacted] complaint.

January 15, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the refund.I...

apologize for any inconvenience Ms. [redacted] experienced. We have located the refund check that was returned to our corporate office due to the incorrect address. We are mailing the check to the post office box address that Ms. [redacted] listed in her complaint. She should receive it in the next 10 business days.We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

October 3, 2014
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
 
RE: [redacted] (# [redacted])  
 
Dear...

Ms. [redacted]:
 
We have received your letter regarding [redacted] concerns about the purchase.
 
I apologize for any frustration Ms. [redacted] experienced. However, we are unable to authorize a refund. Our store management has investigated the matter and could not confirm that the purchaser did not receive the order placed in 2013.
 
We appreciate having the opportunity to answer the letter. 
 
Sincerely,
 
[redacted]
Director, Service Operations
 
[redacted]

May 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the dishwasher.I...

apologize for any inconvenience. We regret that given the length of time that has passed since the purchase, we are unable to authorize a return. As indicated on the back of our invoices, the return period is 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

January 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]s concerns about the dishwasher.I...

apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a replacement. Our representative contacted the manufacturer and was informed that the dishwasher was repaired.If Mr. [redacted] believes the dishwasher is not functioning properly, we recommend that he contact Samsung at (800) 726-7864 for assistance with scheduling a follow-up service call.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns...

about her account.I apologize for any misunderstanding. If she placed the order using RAC [redacted], the order was arranged as a rental purchase agreement. Her payment plan should have been listed on the agreement. Our representatives do not have access to accounts. We recommend that she contact RAC at (800) 665-5510 for information about her payments or the rental agreement. We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,Ryan M[redacted]Executive Desk

October 22, 2014
 
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
 
RE: [redacted] (# [redacted])
 
Dear Ms. [redacted]:
 
I have received your letter regarding [redacted] concerns about the service plans.
 
I apologize for any misunderstanding. In the interest of good customer relations, we can offer to refund the service plans in full as long as the coverage has not been used. If she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.
 
We appreciate having the opportunity to answer Ms. [redacted]’s complaint. 
 
Sincerely,
 
 
[redacted]
Director, Service Operations
 
[redacted]
 
Enclosure
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Request to Cancel Warrantech Extended Service Plan
 
 
I hereby request H.H. Gregg to cancel my Warrantech Premium Service Plan (PSP) and to refund the pro-rated balance to me, less any claims paid, unless otherwise precluded by law.  I agree to waive any further claims pursuant to this Premium Service Plan or the product that was originally covered.  This form must be completed by the original purchaser.
 
 
Original Purchase Information (Send Refund to)   Same ?
 
 
 
Name ______________________________ Name________________________________
 
Address (original)_______________________ Address_______________________________
 
City________________________________ City__________________________________
 
State/Zip____________________________ State/Zip______________________________
 
Purchase Date________________________ Telephone # ___________________________
 
PSP Purchase Price____________________
 
Sales Invoice Number____________________
 
PSP Model Number_____________________
 
 
 
 
 
 
Customer Signature_________________________________     Date ___________________
(Original Purchaser)
 
 
Reason: _______ok per DM/RB to refund the MOWT2-5 service plans purchased on [redacted] if coverage has not been used and form is received by 11/22/14.
 
Mail To: Warranties Department hhgregg, 4151 E. 96th Street, Indianapolis, IN  46240.
 
Revised: 01-21-10