HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have called multiple times to Frigidaire (manufacturing company) and it registered the stove and refrigerator have been fixed already. I have attached those receipt to this complaint. Since in the beginning of purchase back in August 2, 2015, I have been struggling with all the appliances broken.  Everything that it was sold to me, it was damaged and maybe returned to the store by another customer. It is impossible to have all appliances damaged at once. I bought new appliances and it was so expensive expecting to last at least 1 or 2 years without any issues. but that it was not the case. I don't want to be calling to Frigidaire to be replacing parts for new appliances and I still paying like a new product. The service was awful and unprofessional. At present, I still waiting for the company to fix the ice maker...I am so disappointed with the decision and it is not fair at all. The money that I am paying is for nothing...because the equipment that I bought are not functioning fully 100%.
It is not worth it....
Regards,
[redacted]

My complaint is how they deliver. Order a refrigerator,microwave and a washer, driver total a little over $4000.it was Feb 20. Got a phone call April 6 says will deli ever tomorrow April 7 between 11:45-2:45. I told them back in Feb I get off at 2. Going on vacation next week so I had no other option to take off work.

August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

dishwasher.I apologize for any inconvenience Ms. [redacted] experienced. We were unable to locate a record of an order for a dishwasher installation. If she has a copy of an installation work order, we request that she forward a legible copy to our Incident Tracking department so that they can research her issue further. They can be reached at (317) 705-8654.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

May 19, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his...

dishwasher.I apologize for any inconvenience Mr. [redacted] experienced. Our company has no record stating that his manufacturer’s warranty or his service plan coverage was voided due to issues with the installation. I have attached a pdf copy of the terms and conditions for the service plan he purchased. If he has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlbEnclosure

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
 On 1/29/15 I've previously submitted a complaint to Revdex.com with ID# [redacted] which resulted on HH Gregg sending once again a technician to repair our dishwasher.  Three days after the repair took place, the dishwasher stop working and has started displaying the same code as before. 
Almost 5 years of the same issues and even that the company has failed to honor the "No Lemon Policy" that states, that "after three repairs for the same problem, they will replace the product with one that is of like kind and quality that performs to the factory specifications of the original covered product or with a gift card or check with a value equivalent to the original purchase price of the product." Obviously the diswasher has have more than 3 repairs and replacements as well.  At this time a full refund will be appreciated.Regards,[redacted]

'Times New Roman';">I have received your letter regarding [redacted] television.
We regret that our representatives were unable to locate a record of the purchase using the information she provided. If her issue has not been resolved, we request that she provide a legible copy of the purchase invoice so that we can research her concerns further.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
 Sincerely,

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020
class="apple-converted-space"> Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Mr. [redacted]’s finance and TV concern.I apologize for any inconvenience Mr. [redacted] may have experienced. As a company hhgregg does not have access to the card administrator’s records. [redacted] Bank can be reached at [redacted] and will be able to answer any credit account concerns in further detail than our store personnel.  In regards to the Samsung TV I regret we are unable to return or exchange the item outside of our 30 return/exchange policy. Streaming devices may be able to be used to obtain access to HULU. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

November 18, 2015RE: [redacted] 
Dear [redacted]:I have received your recent letter [redacted] concerns about her television.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan she...

purchased is administered through [redacted]. We contacted the service plan administrator and were informed that they do not have a record of a repair request. If she has any questions, [redacted] can be reached at [redacted]We appreciate having the opportunity to respond to the complaint. Sincerely,James [redacted]Director, Service Operations

Revdex.com: 
Thank you for your swift response and/or resolution to this matter. I accept HH Gregg's offer, yet at no time was I ever offered such a "comparable" model. I was offered only the store credit, which was the reason for my complaint. I do understand that the company no longer offers plasma screen televisions, and that only much higher priced models include 3D viewing. I simply would not accept a store-credit in lieu of their warranty promise (which--at $749.99--does not cover even half of the price of another flat-screen television!). If HH Gregg is forthright in their offer, I will accept the comparable model.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

December 11, 2014[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your recent letter regarding [redacted]...

concerns about his rebate.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that a representative processed a refund check in the amount of $250 to reimburse him for the rebate. We are unable to offer any further amounts. We appreciate having the opportunity to respond to Mr.[redacted] complaint. Sincerely,[redacted]Director, Service Operations[redacted]

mso-bidi-font-family: 'Times New Roman';">I have received your letter regarding [redacted] concerns about her order.
I apologize for any inconvenience Ms. [redacted] experienced. I have shared her comments with regional management. We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal. Our records indicate that her order was delivered. If she has any questions, our Call Center can be reached at (800) 284-7344.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
Sincerely,
[redacted]

February 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about his order.I apologize...

for any inconvenience Mr. [redacted] experienced. We processed a cancellation and a refund for the order. He should receive the refund in the next 30 days. I have shared his comments about the delay with the appropriate department heads. We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

April 14, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about the...

dishwasher. I apologize for any inconvenience [redacted] experienced. It is our understanding that the service plan administrator is working with the service provider to resolve the issue with the dishwasher. If [redacted] has any questions, Warrantech can be reached at ([redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hello,
Attached and below is the exact email chain between myself and Whitney (HHGreg's Customer Relations Department). I tried to resolve this previously with HHGreg directly and the customer service all around has been deplorable. I should not have to waste more of my time and energy to express such dissatisfaction with HHGreg's business practice.
 
From: [redacted]>
Date: December 13, 2016 at 3:13:47 PM EST
To: Contact_Us <[email protected]>
Subject: Re: [redacted]-Store Purchase-
Hi,
I am extremely disappointed in HHGreg.
I have not yet received the gift card that I was promised almost two months ago
and received no response to explain why. Also, the brand new dishwasher that I
purchased with my package is defective requiring me take another day from work
for a GE technician to come out to see if they can fix the leak.
I will be escalating my concerns to the Revdex.com and other
outlets at this point because this is unacceptable business practice and other
customers should be warned.
Best,
[redacted]
On
Dec 8, 2016, at 8:32 PM, [redacted] <[redacted]>
wrote:
 
Hi,
 
Has
the gift card been sent yet? It's been well over 7 business days. This has by
far been the worst customer service I have ever experienced.
 
And
on top all this nonsense, the brand new dishwasher I bought has been leaking
since I got it so I have to wait on yet another technician to come out for it.
 
-[redacted]
 
Sent
from my iPhone
 
On
Nov 23, 2016, at 8:02 PM, [redacted] <[redacted]>
wrote:
 
Thank
you. My address is:
 
[redacted]
[redacted]
 
Have
a good holiday weekend.
 
Best
[redacted]
 
Sent
from my iPhone
 
On
Nov 23, 2016, at 1:37 PM, Contact_Us <[email protected]>
wrote:
 
 
No
problem, Please verify the address where you would like me to send it. I'll get
processed today, and you'll receive within 5/7 business days.
 
 
Thank
You,
Whitney
Customer
Relations Department
 
 
 
-----Original
Message-----
From: [redacted] [mailto:[redacted]]
Sent:
Monday, November 21, 2016 8:45 PM
To:
Contact_Us
Subject:
Re: [redacted]-Store Purchase-
 
Hello,
 
Thank
you for addressing my concern. While it is not the $400 rebate that I was
anticipating when I made the purchase, the $100 HHGreg gift card will be
appreciated. I have not yet received the gift card, could you please let me
know when I should expect to receive it? Do you need my address or were you
able to find it in the system?
 
Best,
[redacted]
 
Sent
from my iPhone
 
On
Oct 24, 2016, at 1:34 PM, Contact_Us <[email protected]>
wrote:
 
[redacted],
 
Thank
you for emailing hhGregg. I regret the delay in response. I apologize for the
inconvenience this may have caused. Unfortunately as you stated none of your
appliances qualified for the rebate, I apologize if the signs or anything else
may have indicated otherwise. For the inconvenience we have issue you out a
gift card for $100.00.
 
We
appreciate the opportunity to address your concerns and value your
business
Thank You, Whitney Customer Relations Department
 
 
 
 
-----Original
Message-----
From: [email protected]
[mailto:[email protected]]
Sent:
Sunday, October 23, 2016 2:14 PM
To:
Contact_Us
Subject:
[redacted]-Store Purchase-
 
Topic:Store
Purchase
First
Name:[redacted]
Last
Name:[redacted]
Zip
Code:[redacted]
Phone
Number:[redacted]
Email
Address:[redacted]
Contact
Preference:Email
Invoice
Number:
Details:I
recently purchased four GE kitchen appliances at the Mount Laurel, NJ HHGreg. I
am very disappointed in the store's advertisement of the GE rebate for up to
$2000. The store had the GE rebate sign at the appliance display that I
purchased however when I went to submit for the rebate I found out that none of
the appliances I purchased qualified for the rebate. The placement of the sign
was very misleading and the store employees should have informed me that the
appliances I was purchasing did not qualify. The store manager that helped with
check out even made a comment about how great of a deal that I was getting
since I was getting another $400 off. If I had known I was in fact not getting
the $400 rebate then I may have went with the other appliance package that I
was looking at.
Regards,
[redacted]

November 10, 2016
[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her purchase.We apologize for any...

inconvenience Ms. [redacted] encountered. Our records indicate that there is a service call to level the refrigerator doors scheduled for 11/11/16. And there is also the installation for the oven scheduled for 11/18/16. She will receive a call the night before with her time frame.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

'Times New Roman';">I have received your letter regarding [redacted] experienced with the return of the tablet.
I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that a refund was processed. If he has any questions, our Call Center can be reached at (800) 284-7344.
Sincerely,
 
[redacted]

April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. Richardson:I have received your letter regarding Maritha Hunter-Butler’s concerns about her...

refrigerator.I apologize for any inconvenience Ms. Hunter-Butler experienced. Our records indicated that a store credit was issued for the replacement. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan MontgomeryExecutive Team

'Times New Roman'; mso-bidi-font-size: 11.0pt;">I have received your letter regarding [redacted] concerns about the television.
I apologize for any inconvenience Ms. [redacted] experienced. It is our understanding that the manufacturer authorized a replacement. A representative should contact her in the next 5-10 business days to make arrangements.
We appreciate having the opportunity to answer Ms. [redacted]s complaint.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]