HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.1.  The TV was purchased in Florida and the HH Gregg invoice references an Illinois address
2.  We are full-time residents of Hinsdale, IL with a vacation condo in Pompano Beach, FL and can provide documentation upon request
3.  The Sales Person was advised of our situation and agreed to accommodate
4.  The TV was never dropped or damaged while in our possession
5.  We never removed the TV from the internal foam packaging intended to protect it during shipping
6.  Even though there was a display of the same tv model on the floor (approx 6 units), the Sales Person went to the back to get the TV for us (probably a damaged return from a previous customer)
7.  My husband purchased the TV while in the presence of friends, who will support our claim
Regards,
[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#11866473) Dear Ms. [redacted]:I have reviewed the rebuttal made by Ms. [redacted] in reference to complaint ID [redacted], and have concluded that there is no further information to add to our original response. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

I was in there program acceptance now where you can make payments on an item, mine was a computer and after 90 days you pay it off and it is yours. They also told me that on the 1st and the 15th that they report to the credit bureau and it would raise your credit rating because you paid it off early. They didn't do that and I filed a complaint with the credit bureau because it still showed that I owed them after the 15th when they were suppose to tell them that the account was paid off, also it didn't raise my credit rating. They finally called and said they didn't know what happened. It was finally taken off but my credit score was lowered because of them not doing what they said that they would do.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have submitted the appropriate form to cancel the warranty. 
Regards,
[redacted]

October 5, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Mr. [redacted] Customer service issue
I have tried to contact Mr. [redacted] to get a better understanding of what he’s currently dealing with. He states that the appliances were not delivered, but also requesting that the appliances are picked up for a full refund. We ask that Mr. [redacted] please return the call in order to assist him better.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team

I have received your letter regarding [redacted]'s concerns about her refund.
I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a refund was processed. If she has any questions, our Call Center can be reached at (800) 284-7344.
We...

appreciate having the opportunity to answer the complaint. Sincerely,
Diane M[redacted]Communications Manager

October 30, 2014
Pe[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms....

[redacted]
I have received your letter regarding [redacted] concerns about the order.
I apologize for any misunderstanding. As indicated on our website, the basic delivery charge covers drop-off only for dishwashers. If she would like to have a dishwasher installed, there is an additional charge. We are unable to offer a dishwasher installation for the price of basic delivery. I have shared her comments with the appropriate department heads.
We appreciate having the opportunity to answer Ms. [redacted]s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have contacted HHGregg through multiple avenues and no one has taken the time to review the situation.  I have pictures of the TV where it's apparent that the crack is not visible but no one has cared to review them.  If you are going to have a policy to check TV before is leaves the store it should include a process to plug in the TV and 100% prove that it's ok.  The manager's attitude and HHGregg's response to the situation is unacceptable. To insult me by offering a $100 credit towards another TV via your twitter group is absolute nonsense! Proves to me that sub-par customer service is a core value of the company which is demonstrated from the top down.
Regards,
[redacted]

April 30, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his...

dishwasher.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his request for a refund.Our representative contacted the service plan administrator and was informed that a technician ordered parts for the repair. It is our understanding that they evaluated the service history and determined that the dishwasher does not qualify for a replacement. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

October 24, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her warranty issue.We apologize...

for any inconvenience Ms. [redacted] encountered. Our records indicate that the refund of all warranties has been processed. The checks should be received within 30 days. In regards to the dishwasher repairs, we regret to inform that we are unable to fulfill Ms. [redacted]’s request due to the fact that the repair was not authorized by the warranty.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

I have received your follow-up letter regarding [redacted] concerns about her refrigerator.
We regret her continued disappointment. We forwarded her concerns to the delivery center and requested that they contact her to schedule a date for a delivery team to visit the home. If she has any questions or does not receive a call in a timely manner, we request that she contact [redacted] at (800) 284-7344 for further assistance.
We appreciate having the opportunity to answer Ms. [redacted]s complaint.
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory but acceptable due to the fact that I know to never do business with HHGregg again.  I"m sure they will be more than elated to never have me as a customer again.  Thank you. 
Regards,
[redacted]

August 22, 2014
 
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
 
RE: [redacted] (# [redacted]) 
 
Dear Ms. [redacted]:
 
I have received your letter regarding [redacted] concerns about his television.
 
A representative from our corporate office attempted to contact him. If he still needs assistance, we request that he contact [redacted] at (800) 284-7344.
 
We appreciate having the opportunity to answer Mr. [redacted] complaint. 
 
Sincerely,
 
[redacted]
Director, Service Operations
 
[redacted]

January 13, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] [redacted] customer service issue.
We apologize for the inconvenience the [redacted] may have experienced. Based on the additional information sent over by Mr. [redacted] and upon further investigation we are authorizing an exchange on the washer. In order to process that exchange we are requesting that Mr. or Mrs. [redacted] returns the call as soon as possible.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]I am not satisfied because I ordered new sofas which came damaged and do not match. Even the person who went to repair sofa even said sectionals dont match. So why would I want a set of sectionals that dont match. I dont think anyone would. Its been 3 months and still waiting. How much longer am I supposed to wait. They only want to repair how are they going to repair a sectionthat does not match the other. They want me to keep sofa fine so for the inconvenience I should be getting a 50% discount.   This is very frustratating andi will take this further if I have to. As a customer who is not satisfied I will be forced to seek assistance from consumer affairs and maybe even legal assistance because I have my emails which state I got back to the company in a timely manner but I was not answered in a timely manner and just getting the run around.  All I really want is what I purchased a sectional sofa that match with no damages and I have to wait over 3 months to get them fixed but still not have a matching sectional. I hope hhgregg reconsiders thier decision and get this cuatomer what she asked for. 
Regards,
[redacted]

Revdex.com:  This message does not display my information and does seem to be intended for me. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

June 24, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about the store...

credit.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to offer additional store credit. Our records indicate that she selected a replacement model. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

June 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] & [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer...

and dryer.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the delivery personnel authorized a $427.98 damage allowance for the washer and dryer. If she still needs assistance with the bracket for the dryer, our Call Center can assist her with scheduling a delivery service call. The Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

March 13, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his purchase.I...

apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that the replacement dryer was delivered. We regret that we are unable to offer a refund for the delivery charge. I have shared his feedback with regional management.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

January 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the service...

plans.I apologize for any frustration Mr. [redacted] experienced. We have verified that our Warranties department has received the cancellation request form. In the interest of good customer relations, we are refunding the purchase prices of the service plans. He should receive the refund in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]