HH Gregg Appliances

August 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her television.I...

apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a return or an exchange for the television.Our representative contacted the service plan administrator and was informed that there are parts on order. Once the parts arrive, the technician should contact Ms. [redacted] to schedule the repair.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

January 9, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns...

about his delivery.I apologize for any inconvenience Mr. [redacted] experienced. It is my understanding that a representative from the delivery department contacted him to address his concerns. If he has any questions, our call center can be reached at (800) 284-7344.  We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

I’m emailing you today in regards to a complaint filed by [redacted].  I have personally responded to Ms. [redacted] three other times regarding a credit  issued to her by our third party warranty company Warrantech Inc.  In the complaint Ms. [redacted] states she was not giving the full amount paid back.  Unfortunately hhGregg does not issue the credits, nor do we have the authorization to overwrite what Warrantech issues to the customer, as I explained to Ms. [redacted] on several occasions.   I apologize If Ms. [redacted] does not find the response satisfactory unfortunately there is nothing we can do at this point. I have spoken with [redacted]  and she has instructed me to contact you in seeing if this can be closed out. I can only direct Ms. [redacted] to warrantech, and unfortunately she will continue to not  find my  response satisfactory.   Any help would be appreciative !   Thank You, Whitney Customer Relations Department

April 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her order.I apologize...

for any inconvenience she experienced. In the interest of good customer relations, we can offer to sell her the range at the sale price listed on her original order. If she would like to take advantage of this offer, she can place a new order for the same model through our website within the next 30 days and then contact our Online Order department at [email protected] with the old order number and the new order number. Our personnel will then adjust the price of the range as needed. We appreciate having the opportunity to answer Ms. [redacted]’ complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns...

about his order.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that the order was canceled due to no stock. We regret the delay. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

February 19, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:We have received your letter regarding[redacted] concerns about his...

television.I apologize for any inconvenience Mr. [redacted] experienced. We forwarded his information to the service plan administrator. It is my understanding that a representative attempted to contact him. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

December *1, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

television.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a return for the television. As indicated on the back of our purchase invoices, damaged products are not eligible for return. Given that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am glad they are taking responsibility but I did not ask for a refund. I asked for the item I purchased.
Regards,
[redacted]

October 30, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns.We regret his continued disappointment. Our records indicate that an in-store credit was authorized. A representative should contact him in the next few business days if they have not contacted him already.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

December 29, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

television.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a refund. As indicated in our return policy, damaged products are not eligible for return. Given that our company did not deliver the television to the home and no damage was reported before the television left the store, there is no way to determine how any damage may have occurred. If Mr. [redacted] would like assistance with locating an authorized service provider in his area, [redacted] can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Purchased an LG refrigerator for HHGregg in March of this year and the handles broke within one week and here we are 3 months later and the unit doesn't freeze at all.
I contacted LG about a warranty repair, They scheduled a repair for me the next day, Well first thing that morning, the repair tech called and rescheduled. So, I'm without a fridge until I don't even know when because they can't give me a date either. BUYER BEWARE. Here's the real kicker, Called HHGregg for assistance and the manager "Sean" told me that there's nothing he can do, it's between me and LG.
Needless to say, I will not be purchasing anything from your company again nor will I ever purchase any LG Products. I'm also about to leave a negative review on every site I can find about the terrible customer service I have been given by both LG and HHGregg. Consumers really do read reviews so i'll let all other potential buyers no about the lack of concern on behalf of HHGregg...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]This is the second time HHGREG avoids having a service tech make the repair rather than I.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

June 15, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about his television.I...

apologize for any inconvenience Mr. [redacted] experienced. It is our understanding that the service plan administrator is waiting for pictures of the panel before they determine how to proceed. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

May 19, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his washer and the...

service plan.I apologize for any inconvenience Mr. [redacted] experienced. We regret any misunderstanding about the service plan he purchased.A representative from our corporate office contacted him and informed him that a service call for the washer has been scheduled. If he needs to reschedule the call, A&E Factory Service can be reached at (800) 905-9505.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

April 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns.We regret her continued disappointment. In the interest of good customer relations, we processed a refund of half of the shipping charge for the television. She should receive it in the next 30 days.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

'Times New Roman'">I have received your letter regarding [redacted] concerns about the rebate.
I apologize for any inconvenience Ms. [redacted]l experienced. In the interest of good customer relations, we processed a refund of $200 to reimburse her for the remainder of the rebate. She should receive it in the next 30 days.
We appreciate having the opportunity to answer Ms. [redacted] complaint.
Sincerely,
James [redacted]

February 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about the product listing.We regret his continued disappointment. The currently advertised price for model [redacted] is listed as $399.99. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

September 18, 2014
[redacted] 
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE:...

[redacted] (# [redacted]) 
Dear Ms. [redacted]:
I have received your letter regarding [redacted] concerns about his purchase.
I apologize for any inconvenience Mr. [redacted] experienced. It is my understanding that the store management contacted him to assist with resolving his issue.
We appreciate having the opportunity to answer Mr. [redacted]’s complaint. 
Sincerely,
 
[redacted]Director, Service Operations

October 5, 2016
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] return and refund.
Our records...

indicate Ms. [redacted] was issued a refund or the full amount back to the original form of payment on 09/19/16. We advice Ms. [redacted] to check her hhGregg card and verify her refund has posted. We apologize for the inconvenience and will issue a shipping label for the unit that was delivered in error.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]
Executive Team